Andrea Mashburn
Andrea Mashburn at Lexus of Chattanooga
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Andrea Mashburn | Page 5

Lexus Service Advisor 423-499-9095

Lexus of Chattanooga

2135 Chapman Rd
Chattanooga, TN 37421

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4.6
54 Reviews
4.6

54 Reviews

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54 Reviews of Andrea Mashburn

August 25, 2020

Dealership Rating
Employee Rating

Picked up and returned my vehicle in just a few hours. Thank you Andrea! Chris, picked up my car was courteous and kind, have a good day Chris. More

by Nan
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Chris

Aug 25, 2020

Lexus of Chattanooga responded

Thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We will be sure to let Andrea and Chris know.

August 25, 2020

Dealership Rating
Employee Rating

Brought our vehicle in for a service recall appointment. The staff was very courteous and attentive. We especially appreciated Andrea Mashburn!! Tom met us at drop off and was very friendly. We enjoyed ou More

by Dr. O
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Tom (at drop off)

Sep 03, 2020

Lexus of Chattanooga responded

We appreciate your feedback. Thank you for trusting us with your service needs. We look forward to serving you in the future.

August 19, 2020

Dealership Rating
Employee Rating

I needed a new windshield and was getting quite the run around from the company my insurance company has a contract with. I called Ralph Paty and he made things happen— correctly and quickly. He put me More

by Pbwilson919
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Ralph paty

Aug 25, 2020

Lexus of Chattanooga responded

We are happy to hear that you got exactly what you needed to get the windshield replaced. Ralph always does a great job helping his customers out. Thank You so much for the great review.

August 12, 2020

Dealership Rating
Employee Rating

Best service anywhere and I do mean ANYWHERE! Andrea was the best service representative. I buy Lexus for two reasons. Quality and Service. Never disappointed. More

by David Baker
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Aug 17, 2020

Lexus of Chattanooga responded

Hearing that you had a great experience is the best thing we could hope for! Your recommendation means a lot to us. Thank you for choosing Lexus of Chattanooga. We will let Andrea know about your kind words.

August 05, 2020

Dealership Rating

Andrea provides excellent service! From checking in to completion, she makes sure you are comfortable!! A great asset to Lexus of Chattanooga!!! I’ll always request Andrea!!!! More

by RNwoman
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Aug 17, 2020

Lexus of Chattanooga responded

Thank you so much for your great review. Andrea truly is an asset to the Lexus of Chattanooga team!

August 02, 2020

Dealership Rating
Employee Rating

EXCELLENT SERVICE. Friendly, with excellent service.Loaner car available. Knowledgable about her work. Timely appointment, it was raining outside and she retrieved car i More

by jbaker340
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Aug 03, 2020

Lexus of Chattanooga responded

Our Team sincerely appreciates your feedback. Thank you for your kind words and 5 star review. We look forward to serving you in the future!

July 10, 2020

Dealership Rating
Employee Rating

Great Service Willing to work with me to take care of my maintenance and also my insurance claim from a recent hail storm when I did not have an appointment. More

by TR
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Jul 22, 2020

Lexus of Chattanooga responded

Thank you for trusting us with your service needs. We are glad to assist you, and look forward to your future visits!

July 08, 2020

Dealership Rating
Employee Rating

Andrea was very helpful and made the experience at Lexus of Chattanooga a pleasure. We had a recall on our GX and she communicated what the entire process would entail and everything went smoothly. More

by gpartrick
Recommend Dealer
Yes
Jul 22, 2020

Lexus of Chattanooga responded

Thank you for your feedback! Andrea is happy to hear your kind words. We appreciate your 5 stars!

April 16, 2020

Dealership Rating
Employee Rating

Ralph Paty is phenomenal. He found three different vehicles until he finally found the one that fit my wife’s needs and wants. He spent a lot of time with us and several days of probably what he thoug More

by Robert Michalski
Recommend Dealer
Yes
Apr 17, 2020

Lexus of Chattanooga responded

We couldn’t be happier that Ralph provided you with a great experience. He is a true asset and we are lucky to have him on the Lexus team. We will be sure to let him know about your kind words.

February 29, 2020

Dealership Rating
Employee Rating

Andrea, a service person, helped me yesterday when I unexpectedly arrived. I left my car for ‘emergency service’ and I was in a loaner car in 10 minutes. Great service. More

by Clegg
Recommend Dealer
Yes
Mar 09, 2020

Lexus of Chattanooga responded

Thank you for the 5-star review! We are ecstatic you had an amazing experience with us. If you need anything in the future, please do not hesitate to reach out.

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