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Andrew Bailey

Overview Reviews (168) Inventory (315)

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Andrew Bailey

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Andrew Bailey | Page 3

Service Advisor

Brent Brown Toyota

1400 South Sandhill Road
Orem, UT 84058

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4.9

168 Reviews

Overview Reviews (168) Inventory (315)

4.9

168 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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168 Reviews of Andrew Bailey

March 27, 2024

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Employee Rating

It was easy to get appointments and very fast service. i am recommended this place to everyone i am recommended this place to everyone More

by jasvant99

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Joel Kitchen, Milani Hedquist, Enrique Soto, Kaua Pouha, Jaron Maxfield, Nathan Parker, Orrin Skinner, Daniel Ryan, Christopher Smith

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Apr 13, 2024 -

Brent Brown Toyota responded

We appreciate your kind words and the recommendation you made for Brent Brown Toyota. We strive to keep appointments easily accessible and speedy service a top priority. It's pleasing that you found value in this approach.

March 26, 2024

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the service Brent Brown provided was fast and effective; people were professional; recomend brent brown people were professional; recomend brent brown More

by steve@lundwall-law.com

Verified Customer

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Workmanship

Service Time

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Recommend Dealer

Yes

Other Employees Tagged: Milani Hedquist

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Apr 13, 2024 -

Brent Brown Toyota responded

It's great to hear you found the service at Brent Brown Toyota professional and efficient. Your recommendation is greatly appreciated.

March 24, 2024

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Employee Rating

Andrew was the most helpful service advisor I have worked with at Brent Brown since I bought my car more than 18 months ago. with at Brent Brown since I bought my car more than 18 months ago. More

by jjordan

Verified Customer

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Helpful 0

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Apr 13, 2024 -

Brent Brown Toyota responded

We're grateful to receive your feedback and to know our team has been helpful throughout your experience at Brent Brown Toyota. Your continued trust in us is much valued.

March 22, 2024

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Employee Rating

My advisor, Drew, was great. Doing warranty work, Brent Brown took my concerns seriously and worked to resolve them. Great, clean, facility with good people. Doing warranty work, Brent Brown took my concerns seriously and worked to resolve them. Great, clean, facility with good people. More

by badkclark

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Helpful 0

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Apr 13, 2024 -

Brent Brown Toyota responded

We appreciate your positive feedback about our team and facilities at Brent Brown Toyota. We're pleased to hear that we could assist with your warranty work, taking the necessary steps to ensure a resolution. Thank you for choosing us.

March 22, 2024

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Employee Rating

Hi I would like to say Denton was awesome. He was very kind and knew all about the trucks we looked at. helpful with putting the running boards and windshield on. He was very kind and knew all about the trucks we looked at. helpful with putting the running boards and windshield on. More

by VWILLIAMSY

Verified Customer

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Denton Anderson

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Mar 23, 2024 -

Brent Brown Toyota responded

We appreciate your review and are glad our team was knowledgeable during your visit to Brent Brown Toyota. We're pleased we could offer assistance with the trucks and their accessories.

March 22, 2024

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Employee Rating

I appreciate being able to make an appointment and their prompt service. They always let me know what could be done to improve my car performance, but they don't push it on me. prompt service. They always let me know what could be done to improve my car performance, but they don't push it on me. More

by dawn

Verified Customer

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Workmanship

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Recommend Dealer

Yes

Helpful 0

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Mar 23, 2024 -

Brent Brown Toyota responded

We appreciate your feedback. At Brent Brown Toyota, we're dedicated to delivering prompt service and thorough car performance advice without any undue pressure. Thank you for recognizing those efforts.

Mar 23, 2024 -

Brent Brown Toyota responded

March 15, 2024

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Employee Rating

Rep told me that my vehicle needed software updates as there are many problems with the Electronis. He told me he wasn’t sure which one it needed as several were available. He told me he would get back wi there are many problems with the Electronis. He told me he wasn’t sure which one it needed as several were available. He told me he would get back with me as soon as he learned what needed to be done. I never heard back from him. More

by GMATTHALES

Verified Customer

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Recommend Dealer

Helpful 0

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Mar 23, 2024 -

Brent Brown Toyota responded

Hello, Thank you for informing us about your experience with our Service Team. Your satisfaction means a lot to us here at Brent Brown Toyota and I would appreciate the opportunity to speak with you about the level of communication you received regarding a software update for your vehicle. Please reach out to me at your earliest convenience to discuss this in greater detail. Customer Relations Manager 801-223-4406

March 13, 2024

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Great customer service. Duration of service (oil change & tire rotation) was. 2hrs+. Andrew was great! Duration of service (oil change & tire rotation) was. 2hrs+. Andrew was great! More

by ray.lo93

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Helpful 0

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Mar 14, 2024 -

Brent Brown Toyota responded

It is wonderful to read that our Service Team provided you with great customer care while taking care of your oil change and tire rotation. We appreciate you sharing this positive review and let us know if you need any further assistance, we are always here to help at Brent Brown Toyota.

March 13, 2024

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Employee Rating

Drew was awesome. Always so nice to work with and explains everything. Very happy with my service experience this time. Always so nice to work with and explains everything. Very happy with my service experience this time. More

by jennifer.a.robinson1

Verified Customer

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Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Helpful 0

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Mar 23, 2024 -

Brent Brown Toyota responded

We're glad to hear our team fulfilled your expectations at Brent Brown Toyota. We hope the explained process made for a smooth service experience. Your positivity is appreciated.

March 12, 2024

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Employee Rating

Horrible technician did the work. I don’t even know if they were professional trained. I don’t even know if they were professional trained. More

by Matt C

Verified Customer

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Workmanship

Service Time

Service Communication

Recommend Dealer

Helpful 0

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Mar 14, 2024 -

Brent Brown Toyota responded

Hello Matt, Please know that we take your review seriously. I would appreciate the opportunity to speak with you about your feedback regarding the repairs performed by our Service Team. Please contact me directly to further discuss this. Best regards, Customer Relations Manager 801-223-4406

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