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Enrique Soto
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131 Reviews
131 Reviews
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131 Reviews of Enrique Soto
April 26, 2024
Called and had an appointment. Came in on time and it took three hours to do a simple oil change and tire rotation. Waited at the dealership thinking it wouldn't take that long wit Came in on time and it took three hours to do a simple oil change and tire rotation. Waited at the dealership thinking it wouldn't take that long with all the people you have doing nothing in your service area. Got a quote on your three tires, get one free deal. Turns out your price for three mostly off brands is a minimum of $150 more than what I can get 4 Michelin's for at Cost Co. Thats pathetic and glad I wasn't paying you by the hour with all your wasted labor doing nothing. I'd like to see you post this next to your self-initiated glamourous posts. More
by RDP721
Verified Customer
Helpful 
April 14, 2024
They are easy to work with, efficient, and offer tons of services for your vehicle. services for your vehicle. More
by JOSH.R.HUGHES
Other Employees Tagged: Jaron Maxfield
March 30, 2024
You guys rock. Fast and friendly. Keep up the good work. Disco Stu doesn't advertise Fast and friendly. Keep up the good work. Disco Stu doesn't advertise More
by karlsvart1
Other Employees Tagged: Joel Kitchen, Milani Hedquist, Kaua Pouha, Jaron Maxfield, Andrew Bailey, Nathan Parker, Orrin Skinner, Daniel Ryan, Christopher Smith
March 27, 2024
It was easy to get appointments and very fast service. i am recommended this place to everyone i am recommended this place to everyone More
by jasvant99
Other Employees Tagged: Joel Kitchen, Milani Hedquist, Kaua Pouha, Jaron Maxfield, Andrew Bailey, Nathan Parker, Orrin Skinner, Daniel Ryan, Christopher Smith
March 26, 2024
They would not warranty damaged parts. They claimed they did not know about, and had not heard about the defective part even after they supposedly researched the issue. The service advis They claimed they did not know about, and had not heard about the defective part even after they supposedly researched the issue. The service advisor was hurriedly making calls as i picked up the vehicle claiming to have spoke with his supervisor and manager. A 1 minute google search proved them wrong. This part is known to be defective and was warrantied by another dealer. I will not purchase a vehicle from Brent Brown Toyota. I will not use them for service in the future. I was advised to not use them for our fleet service and now I know why. They proved the reason for not using Brent Brown Service. We will travel the additional distance to use a different service department. More
by dh6
March 16, 2024
Service is arduous and slow. I have a road hazard option. Got a flat tire that ruined the tire. It was covered under the service. But it took a week to get the tire in and h I have a road hazard option. Got a flat tire that ruined the tire. It was covered under the service. But it took a week to get the tire in and half a day to get it installed. Three trips to the dealership. I love the Toyota cars, but the service makes me want to use a different dealership. More
by RON@WER.COM
March 15, 2024
The service people I worked with were very good. However, I have problem with the cost of a replacement key for my 2008 RAV 4. The total cost was over $350. It cost $160 to program the key. No o However, I have problem with the cost of a replacement key for my 2008 RAV 4. The total cost was over $350. It cost $160 to program the key. No one has explained to me why it would take hours and cost so much to perform a programming task that has been done many, many times before. I can program a garage door remote in minutes. Granted that may be a simplier process, but still. More
by west.public
March 15, 2024
Enrique Soto did a great job preparing my 4runner for delivery. Great experience! Thank you! delivery. Great experience! Thank you! More
by David Ferguson
Other Employees Tagged: Todd Robinson, Joel Kitchen, Dallas McCaman, Rick Elliott
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