Andrew Butcher | Page 36

Andy is the best, made buying a vehicle easy. This the second new vehicle I have purchased. I recommend him to anyone looking for a new vehicle. second new vehicle I have purchased. I recommend him to anyone looking for a new vehicle. More

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We traded in our 2005 Sienna Van in for a 2013 Sienna. We felt like our trade in value was very fair. Chris Cervantes was great to work with. He was very patient and helpful; very low-pressure. He was We felt like our trade in value was very fair. Chris Cervantes was great to work with. He was very patient and helpful; very low-pressure. He was able to find exactly what we wanted, since it wasn't on the lot. It was delivered the next day and had the DVD player in it, ready to go. We love it! More

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From the time we arrived at about noon until we left with a purchase of a new Venza at 6PM we were treated great, all our question were answered, we got a fair trade in on our previous car and great price o a purchase of a new Venza at 6PM we were treated great, all our question were answered, we got a fair trade in on our previous car and great price on a new 2013 Venza. Scott and Spencer spent a lot of time making sure we were satisfied and happy with our deal. Great people to work with. Rory very helpful and Andrew wrapped up the deal. More

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If you are looking to buy a Toyota or any used car you can trust that you will get a great deal by going to Brent Brown Toyota. I have purhased about 10 or more vehicles from this dealership and have alw can trust that you will get a great deal by going to Brent Brown Toyota. I have purhased about 10 or more vehicles from this dealership and have always dealt with Todd Robinson as my salesman and Charlie Hook or Andy Butcher as my finance guys. They are all very up front and honest and with nothing to hide. I also like the no presure attitude that they have when looking at the selection. They are always willing to bend over backwards the help out there customers in finding the vehicle that they are in search of wheather its on there lot or if they need to get it from another dealership for you. I just want to say thank you to all that have been involved in my purchases especially Todd Robinson, you are the best salesman out there with the highest of intergity and kindness. More

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we have bought three cars in the last year from Brent Brown Toyota and have always been given excellent service. we will definitely return when purchasing next time. Brown Toyota and have always been given excellent service. we will definitely return when purchasing next time. More

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We purchased our 2008 Sequia from them in early July, we purchased the extended warranty and we still have not been able to use. Apparently its not activated in the system. We have some minor issues with purchased the extended warranty and we still have not been able to use. Apparently its not activated in the system. We have some minor issues with the vehicle that we would like fixed that are covered by the Warranty and they keep giving us the run around. They never call us to inform us of any updates, if you leave a message with someone, they never call back. They internal customer management system is noir intuitive enough to allow all service representatives know and understand the needs of the customer, the progress of a service ticket, the status of finance and warranty data or the whereabouts of parts. I need to explain my situation form the beginning every time I talk to a representative form Brent Brown. Maui in the service department seems to be the only person that has enough knowledge of the systems to gather the information he needs to help us but he's never available or he's busy so I'm stuck with a level 2 rep that's clueless. I will never buy from them again, and unfortunately I have to have my vehicle serviced by them for the next 36,000 miles. More

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