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Anthony Thurman Jr
Anthony Thurman Jr at Klaben Ford Lincoln

Anthony Thurman Jr

Service Advisor

Klaben Ford Lincoln

1089 West Main Street
Kent, OH 44240

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4.9
143 Reviews

Dealership Experience

2 yrs, 1 mo

Industry Experience

9 yrs

4.9

143 Reviews

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143 Reviews of Anthony Thurman Jr

August 15, 2025

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Employee Rating

Service is always friendly and outstanding at Klaben. Anthony was great as usual. Highly recommend. More

by vladan321
Service Price Transparency
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Service Time
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Recommend Dealer
Yes
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August 13, 2025

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25000 miles and I need new tires, not at all pleased with this. This will figure in on next vehicle More

by fvaudrin
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Recommend Dealer
Yes
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Aug 13, 2025

Klaben Ford Lincoln responded

Thank you for taking the time to post your review and for the honest as well as candid feedback. We share this with our entire team and reflect on its content for key takeaways allowing us to empathize and then apply to our customer first business model. After reading your comments and reviewing your file, there were some questions raised for us to review, look further into and provide further explanation on. I’m sorry I was unable to reach you by phone/text today. Might I have a few more minutes of your time at your convenience to gain additional insight and work towards a resolve you are comfortable with? We look forward to restoring your confidence in your investment, not just with your vehicle, but the Klaben team. Thank you again for your feedback. I and the entire Klaben team remain at your service. Tom Alcorn – talcorn@klaben.com

August 12, 2025

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Thanks for fitting in both our vehicles back to back to make it convenient for us with our busy schedules. More

by Bob15
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Recommend Dealer
Yes
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August 08, 2025

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We truly enjoyed our experience at Klaben Ford Lincoln in Kent, Ohio. We highly recommend this dealership for its service department, new car inventory, and sales department. This was our fourth lincoln purc More

by TERESALUCAS72
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Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: David Klaben, Kyle Crowe, Gary Iuliano, Justin Fisher

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August 04, 2025

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Rob Simon did an outstanding job of keeping me informed as to the status of my vehicle repair. Rob was professional, courteous, and very accommodating. Another one of the many reasons I have been a Klaben More

by Rick58
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Rob Simon , Tyler Gilles

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July 11, 2025

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Klaben Ford Lincoln is the cream of the crop dealer. Wouldn't go anywhere else! More

by Lmstahli
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mike Cooney, Christine Klaben

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July 11, 2025

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I have always great service at Klaben and the staff has always been great to work with More

by wrowland
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Service Communication
Recommend Dealer
Yes
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June 30, 2025

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Excellent service, communication and professionalism. A new cool feature was the video I received from the service department with a visual examination of my under body. More

by C. Carter
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Sean Bradford

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June 26, 2025

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Employee Rating

Good service and very through ! Everything was explained and I revied th video as to what was checked More

by Rjoh720
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Sean Bradford

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June 24, 2025

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Employee Rating

The service at Klaben is like no other! They are informative and kept their timeframe as promised and was very patient with this nervous Nellie! Lol More

by bettymarshall40
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Christine Klaben, Sean Bradford, Derek Tenney

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