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Klaben Ford Lincoln

4.9

4,562 Lifetime Reviews

1089 West Main Street, Kent, Ohio 44240
Call (330) 673-3139

Top Reviewed Employees

Christine Klaben, Financial Services Manager, Klaben Ford Lincoln

Christine Klaben

Financial Services Manager
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Jennifer Bowen, Financial Services Manager, Klaben Ford Lincoln

Jennifer Bowen

Financial Services Manager
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Richard Klaben, President, Klaben Ford Lincoln

Richard Klaben

President
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Kim  Wolfram, Service Advisor, Klaben Ford Lincoln

Kim Wolfram

Service Advisor
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.

Latest Reviews

August 17, 2017

"Wonderful Experience!"

- Grateful Customer

We were looking for a used Ford Flex to replace my van. When we arrived, Brandon was very friendly and helpful. We were able to test drive a Ford Flex, and Brandon was extremely knowledgeable about all aspects of the vehicle we were driving, as well as options available in other Flexes. He was never pushy, very patient, and was willing to go out of his way to try and find us exactly what we were looking for in a vehicle. Thank you, Brandon, for a great experience!

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Employees Worked With

Brandon Brinko
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.

August 17, 2017

"Love my new car"

- NoProbRob

I was in desperate need of a car so I decided to check out some options. Tim was very helpful and informative on the selection and finding my price range. It was an overall great experience and I would recommend any of my friends or family to get a car from the dealership. From ownership to management to finance to sales was very pleases everyone was professional and friendly

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Employees Worked With

Tim Sterling
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Jennifer Bowen
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Terry Colbert
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Richard Klaben
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.

August 16, 2017

"Recommended without hesitation: Fantastic (ask for Nate!)"

- DixonL2

Excellent sale experience - came from nearly 2 hours away because Klaben had the Certified Escape we wanted (color, interior, options). I read the reviews but expected a "good car dealer" experience,. nothing more. Was very pleasantly surprised, and continue to be, by the sales process, follow-ups, and support. Could not have been more pleasant or "human" during the sale process, noting everything about the car, the tutorial, and the overall deal, even though it was late in the day and several people stayed late to help us. Did have one issue with the car which we couldn't notice during the test drive (it was raining), which was a wind noise around the windshield - a fairly common issue with the Escape. Klaben went out of their way to rectify the situation, checking TSB's and making the recommended repair very quickly. Special mention to Nate (Nathanael Bryant) from Sales, who willingly spent a chunk of his personal time making sure we were taken care of; well above and beyond expectations. The car was done on time, done correctly, even cleaned before the return... AND Klaben coordinated the fix with our vacation travel so we didn't miss a beat on the way out or back. VERY well done, better experience than I've had at nearly any retail establishment, ever. And a special "well done" to Nate - thank you. You've singlehandedly restored my faith in humans and the auto sales/buying experience - and I've dealt with a lot of car dealers, even brands like Mini who pride themselves on such service. Well done.

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Employees Worked With

Terry Baughman
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Nate Bryant
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Christine Klaben
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Artie Gissinger
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.

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Photos & Amenities

  • After Hours Drop-Off
  • Desktop Computers
  • Cable TV
  • Customer Lounge Area
  • Children's Play Room
  • Drive-In Service
  • Free Coffee
  • Free WiFi
  • Indoor Customer Parking
  • Rental Car Service Onsite
  • Laptop Computers
  • Authorized Parts Store
  • Pet Friendly
  • Shuttle Service
  • Television
  • Vending Machines