Anthony Thurman Jr
Anthony Thurman Jr at Klaben Ford Lincoln
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Anthony Thurman Jr | Page 4

Service Advisor

Klaben Ford Lincoln

1089 West Main Street
Kent, OH 44240

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5.0
56 Reviews

Dealership Experience

11 mos

Industry Experience

7 yrs, 10 mos

5.0

56 Reviews

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56 Reviews of Anthony Thurman Jr

January 29, 2024

Dealership Rating
Employee Rating

Always friendly and excellent service! The customer service at Klaben is first class. I highly recommend. More

by vladan321
Service Price Transparency
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Recommend Dealer
Yes

January 21, 2024

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Klaben’s technician did an excellent job troubleshooting issues with my F-150 and great communication by Anthony in the service department. More

by Cschenk14
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Recommend Dealer
Yes

January 10, 2024

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Anthony was super friendly and efficient handling the service of my vehicle and my concerns. He was attentive and respectful. Will happily return for service again. More

by seals-trucks.0b
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Recommend Dealer
Yes

January 07, 2024

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Service performed. No problems. Easy in and out. Anthony very professional and easy to work with More

by SHARKEYRR
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Recommend Dealer
Yes

January 04, 2024

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All of my contacts with Anthony and Klaben were efficient, timely and personable. Comforting experience. More

by Andrew
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Recommend Dealer
Yes

January 04, 2024

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Jessica was very friendly, prompt, and efficient. The at home service was excellent. Didn’t even know that was an option before this appointment. Thank you! More

by Bsjsaaj5
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Recommend Dealer
Yes

Other Employees Tagged: Jessica Meacham

December 14, 2023

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I explained that the heat out of the vents was originally only putting out hot air when the control knob was adjusted to cold and then only putting out cold air when adjusted to hot two days later. I though More

by MANDRHERMAN
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Recommend Dealer
No
Dec 15, 2023

Klaben Ford Lincoln responded

Thank you for taking the time to provide your honest and candid feedback and positive marks for Anthony. This is shared with our entire team and gives us the chance to address internally, coach and counsel in areas necessary, and continue our commitment to providing our customers with the experience they deserve, every time. After reading your comments it is clear to us we let you down in delivering an efficient, empathy driven service visit and ultimately failing you as a result. There is no excuse for this to have happened, and I am truly sorry for our missed steps. I enjoyed speaking with you on the phone and appreciate your time in sharing additional insight and perspective. As we discussed, it is our responsibility to look at all aspects of your concerns and figure out the best resolve in making right a situation we created. Our service team will continue working hard to maintain your advocacy and keep your best interests at heart. We appreciate your business, but more important to us is the relationship we have with you and the opportunity moving forward to strengthen it based on your trust and confidence in us. Thank you again for your feedback. I and the entire Klaben team remain at your service. Sean Bradford - sbradford@klaben.com

December 13, 2023

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Employee Rating

First,I was greeted with a smile from Sean Bradford and Anthony. I came in with a nail in my left rear tire and I was in and out in a couple of hours. Waiting room was clean and stocked with refreshments. More

by richtrav99@sb global.net
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Recommend Dealer
Yes

December 11, 2023

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Work was done in the promised time frame And within the estimate given . Everyone was very professional and helpful! More

by Deanna
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Recommend Dealer
Yes

December 09, 2023

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I found it easy to make an appointment for service. The orocess for dropping off my truck was quick and easy. The work was completed when promised, was done properly and at a reasonable cost. I would n More

by mwp458
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Recommend Dealer
Yes

Other Employees Tagged: Mike Brandvold

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