Jessica Meacham
Jessica Meacham at Klaben Ford Lincoln
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Jessica Meacham

Mobile Service Coordinator

Klaben Ford Lincoln

1089 West Main Street
Kent, OH 44240

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4.9
53 Reviews

Dealership Experience

1 yr, 5 mos

Specialties & Trainings

Mobile Service

4.9

53 Reviews

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53 Reviews of Jessica Meacham

March 11, 2024

Dealership Rating
Employee Rating

I couldn’t believe that they came to my house and did my oil change and tire rotation. Dylan notified me when he was on his way. He was prompt, polite and efficient. I was able to get work done at the hou More

by ajenkins032363
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Shelby Wiley, Dylan Becker

February 14, 2024

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The service team did a wonderful job of arranging and completing the service on my vehicle. More

by tlknudson
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Sean Bradford, Cole Mathes

January 27, 2024

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Received a recall notice in the mail for my MKZ. Called and spoke with Jessica and she set up everything with no problems and the repair was made in my driveway 2 days later! Mobile tech was on time More

by cro0975
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Michael Albritton

January 24, 2024

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Good helpful dealership. Parts department great. Good at fixing problems but lacking in communication in the service department. More

by bartsharkattack
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Wayne Smith, Michael Albritton

Jan 25, 2024

Klaben Ford Lincoln responded

Thank you for taking the time to share your honest feedback. It means a great deal to us and is shared with our entire team. We reflect on its content for important takeaways in what we are doing well as well as areas needing improved on or addressed. It was both frustrating and embarrassing to read your comments. Based on them we let you down in providing effective and proactive communication and in turn let you down in process of delivering the level of experience you deserve, No excuses. Might I have just a few more minutes of your time at your convenience to gain additional insight? It is my responsibility to personally apologize to you and use your additional feedback internally for coaching and counselling as we work to improve our performance every day for our guests. Thank you again for your feedback and I look forward to speaking with you soon. Tom Alcorn – talcorn@klaben.com – 330-679-1209

January 16, 2024

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I appreciate the convenience & working with people who are informative about my vehicle & the great customer service. More

by Sandy
Service Price Transparency
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Recommend Dealer
Yes

January 08, 2024

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Everything was great. They changed my oil, and rotated my tires right at my place of work. More

by eukie112233
Service Price Transparency
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Recommend Dealer
Yes

January 04, 2024

Dealership Rating
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Jessica was very friendly, prompt, and efficient. The at home service was excellent. Didn’t even know that was an option before this appointment. Thank you! More

by Bsjsaaj5
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Anthony Thurman Jr

January 03, 2024

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I’m very impressed with the level of service I’ve gotten at every step of the process. My memorandum title was overnighted when I asked for it. They came to my house to install the bed cover. Highly recomme More

by Glen
Sales Price Transparency
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Recommend Dealer
Yes

January 01, 2024

Dealership Rating
Employee Rating

Michael A. Did a great job coming out to fix the recalls on my vehicle. He was professional, timely, and efficient. He also went about and beyond by providing o More

by Pleasantdevon
Service Price Transparency
Workmanship
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Recommend Dealer
Yes

Other Employees Tagged: Michael Albritton, Rachel Wolf

January 01, 2024

Dealership Rating
Employee Rating

I've already submitted a review of my most recent visit. This happens all the time. Joe French and Jessica Meacham were outstanding. Although my windshield washer pump was replaced, the fluid wasn't to More

by MOONER93
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Joe French

Jan 04, 2024

Klaben Ford Lincoln responded

Thank you for taking the time to post a review regarding your recent visit and for your complimentary words for our team members. Your feedback is very important to us. Although your 4-Star review may describe a good experience, based on your comments we could have done a better job in greeting and helping guide you upon your arrival. I apologize for leaving you feeling anything less than completely satisfied.. It was a pleasure meeting you over the phone and your additional insight provided valuable takeaways. It is my responsibility to take this back to our team and reflect on its content for use in coaching, counseling, and celebrating. It means a lot your allowing us to make right a situation we clearly created. As we discussed, we appreciate your business, but more important to us are the relationships we stand to gain and maintain based on trust and confidence. Thank you again for your feedback. I and the entire Klaben Team remain at your service. Sean Bradford - sbradford@klaben.com

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