Ben Moscrop

It's June now, I bought my tacoma from them in March and still have not recieved my registration. DPS has no record of it being submitted. I've called them in the past when my temps expired and they keep t still have not recieved my registration. DPS has no record of it being submitted. I've called them in the past when my temps expired and they keep telling me my registration should be at my home in 2 days. Here it is 3 temp tags and 3 months later and no registration. Yesterday, 05/09/23, I called again to find a status. I was passed around and ignored for for over 90 minutes, hung up on 4 times while on hold, and finally told I would get a call back later that day. No call. No tags. Totally neglected. Probably because I had bought the truck, closed the deal, and drove off the lot. They took my money, gave me a truck and have completly rejected my inquiries. When I asked to speak to a manager they pass me around to a service writer who put me on hold only to hang up on me. These people put on a pretty front, but I am not getting the service that I paid for and am winding up with an unregistered car. More

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If you want happiness, south Toyota is it, this is the place of the happy people who made it happen for me. Thank you James for going out of your way to get me the one and only vehicle I needed when no on place of the happy people who made it happen for me. Thank you James for going out of your way to get me the one and only vehicle I needed when no one else will do. To your team, staff and leadership who made this possible thank you for your time ,hard work and dedication. Marcus I see you keep working hard. And Ben the happy people person thanks. Every body who reads this if you want your Toyota ride, this is the place, get here and check it out you be glad you did. Rainey... More

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Very happy with South Toyota! Our experience with South Toyota has been great. Everyone was very accommodating and the customer service was fabulous! I'm overjoyed with my new 4R Our experience with South Toyota has been great. Everyone was very accommodating and the customer service was fabulous! I'm overjoyed with my new 4Runner. More

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Excellent Car Buying Experience My salesman Geoffrey did an excellent job listening to my needs in replacing the car I was driving and suggesting cars for me to consider. I am tota My salesman Geoffrey did an excellent job listening to my needs in replacing the car I was driving and suggesting cars for me to consider. I am totally satisfied with my purchase and would recommend him and the dealership to everyone I know who needs a car to visit South Toyota. More

by DAWN.STULTZ Verified Customer Verified Customer

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A certified Toyota that should've never been certified. Purchased a Corolla XLE, after a few months I took it to an stereo shop to get an upgrade in my sound system, the tech notice that my windshield was c Purchased a Corolla XLE, after a few months I took it to an stereo shop to get an upgrade in my sound system, the tech notice that my windshield was coming unglued at the top corners. When I took it the the service dept. the guy who attended me (John) told me that my warranty was already expired, I told him that it was a Certified Toyota. Both he, and his supervisor (Todd) gave me wrong info. regarding my warranty, they told me later that they would fix it out of "good will", that caused me to take a closer look at the certified warranty website (toyotacertified.com), that's where I saw exactly what is covered and the terms, I also saw that there were some things that according to the 160-point inspection shouldn't have passed that inspection; 1) Glass was NOT free of improper repairs 2) Paint was NOT free of swirl marks 3) Carpet was NOT free of holes and stains etc. [My previous car that I also purchased there also had stains in both front and back, and smelled like urine. After a couple attempts they still could not get the stains out, I finally got them out myself with some Simple Green] So the next time I went there I bypassed the service dept. and saw both Ben Moscrop and Delano Palmer (who happened to be at Ben's desk) they both did a great job at attempting to resolve my car's problems, however, the guy who they hired to replace my carpet did very shoddy work, he didn't even take the old carpet out, he simply placed a new carpet over the old! Needless to say it does NOT look good. There are some outstanding people that work there i.e. Ben Moscrop and Delano Palmer and Bethany at the service dept. and others, however, there are others that quite frankly seem to have a habit of dropping the ball when it comes to doing their job. More

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Radiator While replacing radiator I wish they would have replaced the hose that I initially pointed out that was leaking. Now I’ll have to pay the cost of labo While replacing radiator I wish they would have replaced the hose that I initially pointed out that was leaking. Now I’ll have to pay the cost of labor for something that should have been taken care of while putting in a new radiator. I came back the next day to point out the leak and all that was by the manager was to adjust the clamp. More

by DERRICKJMORRISON Verified Customer Verified Customer

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Quality Customer Service I had the most amazing customer service experience from courteous staff especially the Customer care manager Mr. Ben Moscrop who took it upon himself I had the most amazing customer service experience from courteous staff especially the Customer care manager Mr. Ben Moscrop who took it upon himself to ensure that the little after service issue I had was expeditiously resolved More

by FAVOURTX Verified Customer Verified Customer

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Confidence not bad everything went well got the car I wanna it There were no problems and everything went smoothly. Other than that I like my car so I would r not bad everything went well got the car I wanna it There were no problems and everything went smoothly. Other than that I like my car so I would recommend another person to that dealership problem was waiting too long but I got what I needed so thank you . More

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Excellent people beautiful people I like the way they give to me and my family very good deal and I come back and look fot them to make more bussines people beautiful people I like the way they give to me and my family very good deal and I come back and look fot them to make more bussines More

by armzc1982 Verified Customer Verified Customer

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Service experience We were introduced to Ben Moscrop, the customer relationship manager and he was very helpful during the repair process of our van. He took personal in We were introduced to Ben Moscrop, the customer relationship manager and he was very helpful during the repair process of our van. He took personal initiative to speak with the concerned staff and went out of the way to get our van repaired to the best of his ability.He is an invaluable asset to the dealership and his efforts and the way he dealt with respect and decency, were much appreciated. More

by JPS191919 Verified Customer Verified Customer

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