Bill McLean
Bill McLean at Otto Cadillac

Bill McLean

Service Advisor

Otto Cadillac

1769 Central Ave
Albany, NY 12205

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4.8
1,264 Reviews

Dealership Experience

17 yrs, 9 mos

Industry Experience

31 yrs, 9 mos

4.8

1,264 Reviews

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1264 Reviews of Bill McLean

October 31, 2025

Dealership Rating
Employee Rating

Requested Service completed as requested. Thought vacuuming was a cursity but not dine. Dirty gloves left in vehicle More

by messiiessential1
Service Price Transparency
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Service Communication
Recommend Dealer
Yes
Nov 03, 2025

Otto Cadillac responded

Thank you for sharing this feedback. While we're glad your requested service was completed, we're sorry about the cleanliness oversight. Your feedback will help us improve moving forward. -The Otto Cadillac Team

October 30, 2025

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Staff is Professional. They are extremely accommodating with schedule. The communication was clear and concise. More

by joecatadjuster71
Service Price Transparency
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Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kelly Jo Wisler

Oct 31, 2025

Otto Cadillac responded

Thank you for the feedback to our professional, accommodating, and communicative team, Joe! -The Otto Cadillac Team

October 26, 2025

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They're doing a very good job of fixing a problem that was due to a defective part. Free of charge. More

by illae25
Service Price Transparency
Workmanship
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Recommend Dealer
Yes

Other Employees Tagged: Amber Young, Kelly Jo Wisler

Oct 27, 2025

Otto Cadillac responded

Thank you for taking the time to review Otto Cadillac! It really means a lot to hear that you're happy.

October 23, 2025

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Employee Rating

You can tell the people at Otto do value their customer relationships. Thank you for the pleasant experience More

by markcards
Service Price Transparency
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Recommend Dealer
Yes
Oct 24, 2025

Otto Cadillac responded

Your feedback means the world to us! We truly value our customer relationships and are grateful for your support. Thank you from all of us at Otto Cadillac!

October 22, 2025

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Clean and friendly group, had a good day with accurate maintenance and reasonable pricing Thanks More

by David R
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Recommend Dealer
Yes

Other Employees Tagged: Amber Young

Oct 22, 2025

Otto Cadillac responded

David, thank you for the great review. We look forward to seeing you again at Otto Cadillac!

October 20, 2025

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I had an excellent experience with Otto Cadillac. The service was fast and friendly from start to finish. Communication was direct and transparent, and there were no surprise charges at all. Everythi More

by drjacques1985
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Amber Young, Kelly Jo Wisler

Oct 21, 2025

Otto Cadillac responded

We're so grateful for your recommendation and kind words! It was a pleasure working with you - thank you for choosing Otto Cadillac.

October 20, 2025

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We were treated very well by Bill, in the service department. He explained everything, and was very thorough and professional. More

by wmshaw55
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Recommend Dealer
Yes
Oct 21, 2025

Otto Cadillac responded

Thank you for sharing your feedback! We’ll be sure to pass along your kind words to Bill. Thank you for choosing Otto Cadillac and we hope to see you again!

October 17, 2025

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Employee Rating

Went in to replace headlight had to order it and it was replaced and works great More

by RONNETOSKIE1
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Recommend Dealer
Yes
Oct 20, 2025

Otto Cadillac responded

We're grateful to have you as an Otto Cadillac customer, Ronne. Thanks for the review!

October 12, 2025

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Employee Rating

On time. Very accommodating to our needs. Price given up front which is extremely helpful. Service was great. More

by kcmaturo0
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes
Oct 14, 2025

Otto Cadillac responded

We appreciate your feedback! It's great to know that our team accommodated your needs and provided helpful, timely service. Thank you for choosing Otto Cadillac!

October 09, 2025

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Employee Rating

Service personnel are professional and attentive. Continuously provide quality service and care for my vehicle. Always a great experience with the service department. More

by always4business
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Amber Young

Oct 10, 2025

Otto Cadillac responded

Thank you for sharing your experiences with our team! We appreciate your business and we look forward to serving you again at Otto Cadillac. Have a great day!

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