Bill Pastor | Page 3

Professionalism Jim is a consummate professional and saw that we had a good experience at Elco. I appreciate his commitment and follow through to help us get a good Jim is a consummate professional and saw that we had a good experience at Elco. I appreciate his commitment and follow through to help us get a good deal. Elco is very lucky to have him as part of their team!!! Thank you, Jim. More

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Happy Customer Thank you for making our car buying experience so easy! We are in love with our Chevrolet Traverse and appreciate Ryan's patience as we decided on a c Thank you for making our car buying experience so easy! We are in love with our Chevrolet Traverse and appreciate Ryan's patience as we decided on a car for our future! We will definitely be going back to Ryan for our next vehicle!! More

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Positive Purchasing Experience! We recently purchased a new car at Elco Cadillac. It was a pleasure to work with Levi Modern and Bill Pastor. They were both knowledgeable, profession We recently purchased a new car at Elco Cadillac. It was a pleasure to work with Levi Modern and Bill Pastor. They were both knowledgeable, professional, and helpful throughout the transaction.we never felt rushed or pressured to make a decision. We found the negotiations to be painless and fair! It's probably the best car buying experience we have ever had. I would highly recommend this dealership! More

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the purchase of our 2016 Escalade Platinum Our buying experience could not have been better....from start to finish. We would definitely recommend our friends. Jeremy in the service departm Our buying experience could not have been better....from start to finish. We would definitely recommend our friends. Jeremy in the service department was super as he always was at Plaza Motors when we went there. More

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Excellent Sales and Service Team! Jim Russo and Bill Pastor are great. Both are professional, knowledgeable and most of all let the car sell itself. Jim knows the technology aspects Jim Russo and Bill Pastor are great. Both are professional, knowledgeable and most of all let the car sell itself. Jim knows the technology aspects of the vehicle and is very helpful in explaining how they work. This is my second Cadillac CTS. The first one I bought at ELCO and owned it for 8 years. The Service team at ELCO are excellent and another factor in buying my second CTS. Bryan Davis did a great job on the close process. Knowledgeable and efficient! More

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Great Cadillac sales staff My wife and I are in our 70's and have both owned Cadillacs for over 35 years (we buy two at a time and have owned about 12 Cadillacs between us). On My wife and I are in our 70's and have both owned Cadillacs for over 35 years (we buy two at a time and have owned about 12 Cadillacs between us). Only recently have we started buying through Elco Cadillac since they were awarded the dealership a few years ago (we have bought 3 Cadillacs during that time). This purchase experience was by far one of the best I have had in 35 years. Namely because of a wonderful Sales Manager and outstanding salesman. William Paster is the Sales Manager and Brian Buhr is the salesman. They both spent countless hours working on my purchases and both gave me their undivided attention at all times. They were extremely professional and more importantly, very considerate and attentive to my wife's and my needs. I was extremely satisfied with the new cars we bought, the attention to detail both men displayed, and felt like we got the best deal possible. Both Bill Paster and Brian Buhr went way beyond the required protocol and simply went the extra mile for me. Brian actually came to my home THREE times to program our garage door opener. Bill spent countless hours searching for the EXACT cars we wanted and found them eventually. We were trying to find specific 2015 models with exactly what we wanted at a time when few options existed (the 2016 models were already out) and Bill actually found an exact match of what we wanted. I will buy Cadillacs until the day I die....and will ALWAYS buy them from ELCO Cadillac and these two men. Thank you Cadillac for having such great sales people. More

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Great purchasing experience(s). Awesome sales staff! My husband and I have purchased 6 cars from ELCO since 2014. The staff and management throughout the dealership are some of the best people I have co My husband and I have purchased 6 cars from ELCO since 2014. The staff and management throughout the dealership are some of the best people I have come across. Every car purchase has been a simple and smooth transaction. The customer service is top notch! Seriously, LOVE Elco! More

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Superior Performance and Conduct-Recognition of This is from a long time customer of the Service Center but a first time customer looking for a new car. This is a true story: My wife and I came in t This is from a long time customer of the Service Center but a first time customer looking for a new car. This is a true story: My wife and I came in to the Chevy side of the Dealership looking for a new Buick that was rumored to be at ELCO. No Buicks at ELCO. Walked over to The Caddy side of the lot just to see what was there with no intention to buy. We were approached by Gina who graciously asked if we needed any help. We explained the above story. She said she wished she had that Buick we were looking for but have we ever considered a Cadillac? The answer was that while we had admired CTS's for a long time but for a variety of reasons (size, our specific needs, cost, etc.) we had not. Gina then shared a wealth of technical data about CTS's and some other models. Still, we still did not feel those models filled our immediate and long term needs. She then asked if we had considered a Crossover type of vehicle. We both said that we were not interested and Gina, the class act that she is simply smiled and said: I wish I had that Buick you are interested in, but on your way out, please stop and look at the STX's we have on the lot just for fun, adding "I think that you will be pleased", We did, we were and started to walk back to the show room after briefly asking Bill, the Sales Manager who was busy working on the lot, a couple of details about an STX we were admiring. He quickly and accurately shared those with us adding that Gina could provide us with much more detail. Bill is another class act quickly stopping what he was doing to help us with a smile. This is a common occurrence at ELCO where smiles, courteous behavior and no nonsense answers to your inquiries are the norm. Back in the showroom we found Gina "Still Smiling" who knowingly and graciously asked "would you like to take a test drive" Yes & Yes we replied. She quickly brought up an STX for us to take out but first shared and explained many of the safety and technical details to us. We purchased the red STX Premium that was on the show room that day, Friday Aug. 14, 2015 In Summary, from a potential Buick buyer headed for a Chevrolet showroom from a Cadillac Dealership parking lot, we can say that yes, that Cadillac STX sold itself but more importantly, Gina demonstrated in word and deed that there is much more to total customer satisfaction than a sales slip, brand and price. That's whatultimately led to this sale! We love this dealership and the people that make it the "Best dealership in St. Louis" We thank you Gina, your technical competence and professional conduct were both outstanding and truly exemplary. It was simply fun buying this awesome car from Gina and the ELCO Team. It was a good day, a very good day. The Rocky's More

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I just purchased a new Chevy Suburban from Brian Buhr at ELCO. He was a pleasure to work with. He is very knowledgeable, courteous, and prompt. I was in the process of leaving town so he actually deliver ELCO. He was a pleasure to work with. He is very knowledgeable, courteous, and prompt. I was in the process of leaving town so he actually delivered the vehicle to my home. The experience went great and he has already followed up to make sure everything is still good. More

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I have purchased two cars from ELCO and both experiences have been fantastic!!! From the beginning of the sales process to the end all the employees are professional and courteous. I will for sure go back have been fantastic!!! From the beginning of the sales process to the end all the employees are professional and courteous. I will for sure go back when its time for my next car! More

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