Billy Herbert | Page 6

Billy Herbert is my service rep. He coordinated my visit. He knows me. I don’t even have to introduce myself. Billy arranged a loaner vehicle without me requesting it. He noti He coordinated my visit. He knows me. I don’t even have to introduce myself. Billy arranged a loaner vehicle without me requesting it. He notified me of findings with a video. He confirmed the parts I wanted. He let me know when the car was ready. Communication was excellent. All together, the service was exceptional. More

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The level of care and appreciation this dealership has for its customers is paramount as to why we continue to come here. The maintenance crew is top notch. for its customers is paramount as to why we continue to come here. The maintenance crew is top notch. More

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I get the best service always when I’m here. Thanks so much for all the help! Thanks so much for all the help! More

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The BMW service department is Friendly, communicates all updates, has easy scheduling and good thorough service. updates, has easy scheduling and good thorough service. More

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Shout out to Amy in Sales and Billy In Service top notch Customer Care and Service- Purchased my X3 back in November and the sales experience with Amy was smooth, pleasant and quick. Actually enjoyed the pu Customer Care and Service- Purchased my X3 back in November and the sales experience with Amy was smooth, pleasant and quick. Actually enjoyed the purchase experience. Had a sensor come unplugged and drove in the shop yesterday. Billy was great to take care of the issue- I was in and out in less than 30 minutes- Love my BMW - The team here is AWESOME! Thanks Guys You all Rock! More

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Galleria BMW makes you feel at home when you walk in the door. They make the process easy and provide professionalism during the whole process. Sonya West went above and beyond to assure customer satisfacti door. They make the process easy and provide professionalism during the whole process. Sonya West went above and beyond to assure customer satisfaction . She is very knowledgeable about BMW automobiles and made sure I understood all safety features were set before I left the dealership, she even stayed late . It’s hard to find these kind of people in today’s market. I would like to take the time to say thank you to the entire staff at Galleria BMW for being such awesome people. I will always be a lifetime customer and will definitely be sending future customers your way. We are so lucky to have you serving the coast. More

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Buying a new car can be stressful, unless you're at Galleria BMW. Dawn has been exceptionally personable and helpful, that's why I stuck with her for my 2nd M car from Galleria. From placing order , ge Galleria BMW. Dawn has been exceptionally personable and helpful, that's why I stuck with her for my 2nd M car from Galleria. From placing order , getting updates, to trading in and taking delivery ...every step was smooth and transparent. Selling car is only one part of the experience, but their service department deserves nothing but praise. So far everything has been done well . Would recommend Dawn without any reservations whoever wishes to have a great experience getting their dream car. And last but not the least, the M3 Comp xDr is mind blowing...if someone is on the fence about getting a performance sedan the new M3 will not disappoint, and will make you smile EVERYTIME you step inside. Ride on ! More

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I am big on customer service And I appreciate how this dealership provides great customer service dealership provides great customer service More

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Sonja was great, no pressure, very knowledgable! Would recommend her to my friends and family. Would recommend her to my friends and family. More

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Dealership was clean and employees were super friendly and knowledgeable. They made purchasing my vehicle a great experience. and knowledgeable. They made purchasing my vehicle a great experience. More

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