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Bret Hines
Refer Me
549 Reviews
Hello, everyone! My name is Bret Hines and I am a Service Advisor who has worked in the automotive industry for 30 years. In June of 2009, I became a part of the Rallye BMW team. Known as a nice, honest, and genuine guy who loves to joke around, but always gets the job done. My customers and co-workers can depend on me to help when needed. I am never pushy and always upfront; only sell our customers what they truly need. Making sure the vehicles of our guests are handled in a timely manner is my priority. A little about myself: I studied at SUNY Farmingdale. Enjoy discussions about muscle cars. I’m a big fan of the New York Rangers. Softball is one of my favorite hobbies. I also like going to car shows – I own a classic 1967 Chevy Chevelle. I have a true passion for helping others, which makes this the perfect career choice for me.
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549 Reviews of Bret Hines
July 24, 2016
Excellent Service Team When I called regarding my first flat tire on a BMW, Bret Hines and his team was so helpful and made me feel like their most important customer. When I called regarding my first flat tire on a BMW, Bret Hines and his team was so helpful and made me feel like their most important customer. More
by Happy BMW Owner
Helpful 
July 21, 2016
Review for Bret Hines (service) Bret was very polite and helpful. He personally spoke to me around the promised time that my vehicle would be ready to give me an update. He also made Bret was very polite and helpful. He personally spoke to me around the promised time that my vehicle would be ready to give me an update. He also made sure that everything else that needed to be done on my vehicle other than the one I came for was taken care of. He is very pleasant to communicate with. More
by mjroy38
July 21, 2016
Great service I have 3 BMW. Breit Heines. Is terrific and I have been buying and leasing with Mike Corresen as long as he has been at Rallye I have 3 BMW. Breit Heines. Is terrific and I have been buying and leasing with Mike Corresen as long as he has been at Rallye More
by Eaglechair
Other Employees Tagged: Michael Corssen
July 20, 2016
Encore session We were taken care of in a timely fashion. All questions were answered. No complaints about the staff. Everyone was helpful and courteous. A good We were taken care of in a timely fashion. All questions were answered. No complaints about the staff. Everyone was helpful and courteous. A good experience. Do not know the name of the BMW genius who worked with us, but he was from Port Washington and did an excellent job of explaining things to us. More
by BK
July 19, 2016
greatest sevice ever Always a pleasure to service my car at Rallye . From point of entry to point of exit. Have serviced my cars there for 10 years. Bret Hines is alwa Always a pleasure to service my car at Rallye . From point of entry to point of exit. Have serviced my cars there for 10 years. Bret Hines is always professional, patient and attentive to my needs. I am treated like family by all staff. More
by happy camper
July 14, 2016
Unparalleled Customer Service I have a total of 5 Bimmers: 1987 E30 325i Convertible (BronzitBeige Met.) 1999 E36 M3 Convertible (Alpine White) 2010 E61 535xi M-Sport Sports Wag I have a total of 5 Bimmers: 1987 E30 325i Convertible (BronzitBeige Met.) 1999 E36 M3 Convertible (Alpine White) 2010 E61 535xi M-Sport Sports Wagon (Jet Black) 2011 E90 328i xDrive Sedan (Alpine White) 2012 F25 X3 xDrive28i SAV (Titanium Silver Met.) All of my vehicles are serviced at Rallye BMW... and Matt Carlson, Service Manager provides that unparalleled customer service & makes sure all of my vehicles are well maintained. When James DelVecchio, my Service Advisor welcomes me when I drive into the service reception area... I know he'll provide the exceptional quality & customer service that Rallye BMW takes pride in. I'm confident that the service & repairs will have genuine BMW parts and be installed by BMW trained technicians. The team at Rallye BMW really takes pride in the service that they provide and I will always be a loyal customer... And they make me feel like I'm family too! More
by BB
Other Employees Tagged: Matthew Carlson, Christopher Blanco, Carol Clark-Muniz, David Diaz, Brandon Tibbals , James DelVecchio, Gianni Marini
July 05, 2016
Great Service Very quick and courteous staff. Brett was prompt and respectful of my time. I will continue to recommend Rallye Service to all friends and family. Very quick and courteous staff. Brett was prompt and respectful of my time. I will continue to recommend Rallye Service to all friends and family. More
by BimmerGenius
July 02, 2016
Satisfied My car is 2010 ---- every two months I was adding oil --- gauge said add 1 qt oil oil at minimum I come back because Rallye has always been honest My car is 2010 ---- every two months I was adding oil --- gauge said add 1 qt oil oil at minimum I come back because Rallye has always been honest with me. Gasket work ---done. I could have put it off. On a scale of 1 to 10 service advisor Adam said it was a 5. I said do the work. By being honest with the consumer, it drives people to COME BACK. I would only by a new car or lease a car from Rallye. Service and communication is best. More
by tcanaris@elliman.com
Other Employees Tagged: Adam Romano , Gabriel Haim, Bill Wagner with Gabriel Haim
June 29, 2016
exemplatory service. Kept me informed throughout the entire time I waited for my vehicle. I highly recommend this dealer to anyone who expects an exceptional level of cus Kept me informed throughout the entire time I waited for my vehicle. I highly recommend this dealer to anyone who expects an exceptional level of customer service. More
by Kalnitzky
June 27, 2016
Great service Everything was excellent would recommend service car was ready and clean when expected. Had a brand new 5 series loaner car with great service. Everyt Everything was excellent would recommend service car was ready and clean when expected. Had a brand new 5 series loaner car with great service. Everything done and ready on time. More
by Tonyrome7
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