Briana Hernandez | Page 5

Mazda of Elk Grove responded

Thank you for sharing your feedback. We’re very sorry to hear about the issues you’ve experienced with your vehicle. We take safety and quality concerns seriously, and we encourage customers to bring any ongoing issues or recall-related concerns to our service team so they can be addressed promptly. We understand how frustrating repeated problems can be and hope you’re able to get the resolution you need. If you’d like to discuss your situation further, please contact our service department directly so we can review your vehicle’s history and work toward a solution.

Mazda of Elk Grove responded

Thank you for the 5-stars! We’re thrilled Chris was able to provide you with excellent service and get your radio working perfectly! Your kind words will be shared with him—we'll be here to welcome you back again when you need it!

Mazda of Elk Grove responded

Hi Steve, thank you for bringing this to our attention. We’re very sorry to hear about your experience, especially having to pull over shortly after leaving—that’s understandably concerning. We also sincerely apologize that your tire rotation appears to have been missed despite being requested and documented. That’s not the level of care or attention to detail we strive for. Your safety is our top priority, and we’d like to make this right as soon as possible. Please contact us directly at bhocter@drivefamilyfirst.com so we can inspect your vehicle, address the tire concern, and ensure everything is handled properly. We truly appreciate your feedback, as it helps us improve our processes and prevent situations like this in the future.

Mazda of Elk Grove responded

Thank you for the 5-stars! We strive to create an attentive and transparent experience for our customers through our services, so we're glad we can provide that for you with our video inspections and amazing team. We truly appreciate your loyalty and look forward to taking care of your Mazda for many miles to come!