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Bryce Sewall

Overview Reviews (104) Inventory (459)

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Bryce Sewall

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Bryce Sewall | Page 3

Finance Manager

Empire Ford Inc.

292 William S. Canning Blvd
Fall River, MA 02717

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4.6

104 Reviews

Overview Reviews (104) Inventory (459)

4.6

104 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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104 Reviews of Bryce Sewall

March 18, 2022

Dealership Rating

Employee Rating

This is the 2nd time I have purchased a car from Empire Ford , my first experience in buying a 2016 Ford Fusion was just short of being a disaster. I was in dire straights for a car because of my medical r Ford , my first experience in buying a 2016 Ford Fusion was just short of being a disaster. I was in dire straights for a car because of my medical responsibilities to patients and I had no choice to accept what was offered. I truly believe that I was taken advantage of and paid substantial interest during the time I had the car. This time I was more aware and able to accept a much better offer with a much better interest rate. The only disappointment I have with the 2019 Ford Fusion is that it does not have a towing capability and it does not have a disc player. More

by CHEFALSO123

Verified Customer

Friendliness

Price

Recommend Dealer

Yes

Other Employees Tagged: Debbie Mello, Kevin Bancroft, Roberto Perez

Helpful 0

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Mar 18, 2022 -

Empire Ford Inc. responded

Dear Chefalso123, Thank you for your 4-star rating and congratulations on the purchase of your 2019 Fusion! We're happy to see that you rated us with high marks for friendliness, pricing and overall experience. You had mentioned that you were disappointed that the Fusion did not come with towing capability and a disc player, unfortunately, as a dealer, we have no control over the features the Ford designs and incorporates into their vehicles. But we thank you so much for choosing Empire Ford as your dealer. Safe travels.

March 09, 2022

Dealership Rating

Employee Rating

Very coropirive nice and patient people. Some nice selection of vehicles on the lot...awesome. Some nice selection of vehicles on the lot...awesome. More

by caryvance11

Verified Customer

Customer Service

Friendliness

Price

Recommend Dealer

Yes

Other Employees Tagged: Nate Dosreis

Helpful 0

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Mar 09, 2022 -

caryvance11 responded

Still waiting on my title for 2016 black hybrid it's been almost 2 weeks

March 04, 2022

Dealership Rating

Employee Rating

Terrible had my truck for 3 weeks blown head gasket. Refused to give me a loaner and won't pay for a rental I'm forced to pay out of pocket. Terrible experience I'll never go back there ever Refused to give me a loaner and won't pay for a rental I'm forced to pay out of pocket. Terrible experience I'll never go back there ever More

by coates.seth123

Verified Customer

Customer Service

Friendliness

Price

Recommend Dealer

Other Employees Tagged: David Pacheco, Martin Smith, Ashley Couto , Naia Lara, Steve Thomas

Helpful 3

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Mar 07, 2022 -

Empire Ford Inc. responded

Dear Mr. Coates, We certainly understand your frustration. We can see that you are upset that your Dodge has an oil leak, which we are in the process of fixing, and that your warranty coverage does not cover a loaner for more than 5 days. Our Service Director, David Pacheco, provided a free tow to the dealership (a $300 value) and has set you up with our Hertz dealer rate. We are trying to o help any way we can.

Mar 07, 2022 -

coates.seth123 responded

You guys should be covering the rental ive owned the truck for 3 weeks. I appreciate daves effort but as i said in the store im out of work this week 1300 bucks paying a truck payment for 874 a month and also a rental which was 487 for this week. Im very upset with the lack of ownership from you guys regarding the truck. All i asked was for a loaner or rental reimbursement while the truck gets fixed. Hopefully this gets handle quickly and right so i cam add a better ending to this review im looking forward to it.

February 26, 2022

Dealership Rating

Employee Rating

Prompt service. $3000 hidden online markup is misleading and dishonest. Detail and inspection botched after purchase despite leaving the vehicle for an entire day. T $3000 hidden online markup is misleading and dishonest. Detail and inspection botched after purchase despite leaving the vehicle for an entire day. Truck still not inspected. More

by Cohnp

Verified Customer

Customer Service

Friendliness

Price

Recommend Dealer

Yes

Other Employees Tagged: John Silva, Ashley Couto

Helpful 0

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Mar 04, 2022 -

Empire Ford Inc. responded

Dear Cohnp, we understand your frustration with things taking longer than anticipated. When you brought your vehicle in for a bedliner, reconditioning and sticker, the recon took longer than we had hoped. We had planned on getting your vehicle into the inspection bay but since you were pushed for time, we mailed you your registration so that you could get your vehicle inspected at your convenience. Should you still need an inspection, we would be happy to have you bring the vehicle back in for our techs to take care of that for you. Thank you.

Mar 04, 2022 -

Cohnp responded

Thank you for the response. I dropped off the truck at 930a for bedliner, inspection and detail, and was quoted an approximate 130p finish. I was alerted that the truck was all cleaned up at 225 and arrived at 430. The bedliner was excellent, which was subcontracted out to RhinoLiner NB. I discovered the inspection was not completed, which was not disclosed. The detail was entirely dissatisfactory, as if it had taken 5 minutes to run through. At drop off, I asked the salesman and a service assistant manager specifically to assure the removal of the copious dog hair in the rear pockets of the front seats, it was not. I arrived 3 hours after the quoted finish time, and was asked for more time. My “push for time” was not the issue, rather the poor communication and inefficiency of the system that day.

February 21, 2022

Dealership Rating

Employee Rating

Great sales personnel and dealing with Tyler was very good. One of issues I had is I had to keep calling for a form to be sent to me to cancel a policy I didn’t want. The other issue I had/still have was good. One of issues I had is I had to keep calling for a form to be sent to me to cancel a policy I didn’t want. The other issue I had/still have was getting my registration transferred to the new to me vehicle I bought. I’ve always had it done the same day or next day. It took 7 days to just get a copy of the new registration, and I only got that because I called on the 7th day at 5pm, prior to that I had call several days. I bought the vehicle on February 10, 2022 and as of today I have not received the hard copy of registration and not sure of any other paperwork yet should have gotten. More

by HARLEYLIFE

Verified Customer

Customer Service

Friendliness

Price

Recommend Dealer

Yes

Other Employees Tagged: Kevin Bancroft, Tyler Torres , Savannah Cosme

Helpful 0

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Mar 04, 2022 -

Empire Ford Inc. responded

Dear Harleylife, since you were unable to come into the dealership to pick up your registration, your salesperson, Savannah, emailed you a copy and then mailed the original to you. If you have not received that as of yet, please contact her ASAP at 508-996-5611. Please let us know if we can be of any further assistance. Thank you.

February 08, 2022

Dealership Rating

Employee Rating

Salesperson was professional and friendly. He was able to answer all my question without hesitation. answer all my question without hesitation. More

by rtrocina

Customer Service

Friendliness

Price

Recommend Dealer

Yes

Other Employees Tagged: John Silva

Helpful 0

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Feb 09, 2022 -

Empire Ford Inc. responded

Dear rtrocina, Thank you for your kind words. We're pleased to hear that your salesperson, John, was "professional and friendly." I see that you rated us with a 4-star review, please let us know what we could do to earn a 5-star review. We strive for excellence. Thank you.

Feb 10, 2022 -

Empire Ford Inc. responded

Dear rtrocina, Thank you for explaining. I completely understand. Unfortunately, due to the current climate with the shortage of inventory caused by the microchip shortage, dealers have been forced to price their inventory above MSRP. We appreciate you choosing Empire Ford and congratulations on your new purchase.

Feb 09, 2022 -

rtrocina responded

Car was priced over the MRSP I wasn’t informed on this from the ad or when I called and spoke to sales manager

January 29, 2022

Dealership Rating

Employee Rating

Salesperson was very professional and also friendly. He was easy to talk with and knowledgeable of the car. All my questions were answered without hesitation. I would definitely go back to him in the futur was easy to talk with and knowledgeable of the car. All my questions were answered without hesitation. I would definitely go back to him in the future. More

by rtrocina

Verified Customer

Customer Service

Friendliness

Price

Recommend Dealer

Yes

Other Employees Tagged: Kevin Bancroft, John Silva

Helpful 0

Report | Print

Feb 03, 2022 -

Empire Ford Inc. responded

Dear rtrocina, thank you for choosing Empire Ford for your vehicle purchase. We're so pleased to hear that your salesperson, John was "professional and friendly" as well as "knowledgeable" about the car. Safe travels!

January 18, 2022

Dealership Rating

Employee Rating

This dealership has kind and welcome me as a new customer and friendly sales people and friendly sales people More

by Barrylanglois

Verified Customer

Customer Service

Friendliness

Price

Recommend Dealer

Yes

Other Employees Tagged: Kevin Bancroft, Roberto Perez

Helpful 0

Report | Print

September 22, 2021

Dealership Rating

Employee Rating

Kevin Pereira is awesome...made it work for me. Everyone is helpful and friendly there, no matter what one needs. I'm the third in my family that have purchased a vehicle there and would recommend to anyone is helpful and friendly there, no matter what one needs. I'm the third in my family that have purchased a vehicle there and would recommend to anyone More

by Gzer54

Verified Customer

Customer Service

Friendliness

Price

Recommend Dealer

Yes

Other Employees Tagged: Kevin Pereira

Helpful 1

Report | Print

Oct 13, 2021 -

Empire Ford Inc. responded

Dear Gzer54, Thank you so much for your feedback. Wow, the third person in your family to buy from Empire...we really appreciate you doing business with us. It's because of customers like you and your family, that Empire continues to thrive, especially in today's economy. Safe travels!

August 27, 2021

Dealership Rating

Employee Rating

I worked with Nate and he was very helpful, Insightful, and was able to work with what I had to get the deal done. I will return to work with him. 5 stars. and was able to work with what I had to get the deal done. I will return to work with him. 5 stars. More

by DMDiBla87

Verified Customer

Customer Service

Friendliness

Price

Recommend Dealer

Yes

Other Employees Tagged: Nate Dosreis, Michelle Ferreira

Helpful 0

Report | Print

Aug 31, 2021 -

Empire Ford Inc. responded

Dear DMDiBla87, Thank you for your 5-star review and for mentioning your salesperson, Nate Dosreis by name! We're so pleased to hear that Nate was "very helpful and insightful" and was able to "get the deal done!" Thank you for your business!

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