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Carlos Hernandez

Overview Reviews (132) Inventory (191)

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Carlos Hernandez

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Carlos Hernandez | Page 12

Sales Associate

Volkswagen of Ocala

5135 SW College Rd
Ocala, FL 34474

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5.0

132 Reviews

Overview Reviews (132) Inventory (191)

Dealership Experience

6 yrs, 10 mos

Industry Experience

34 yrs, 1 mo

Languages Spoken

English

Spanish

5.0

132 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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132 Reviews of Carlos Hernandez

April 15, 2022

Dealership Rating

Employee Rating

Every single person at Volkswagen of Ocala was extremely helpful and thoughtful. They made the process super easy and encouraged questions. I appreciate everyone’s help and I am already in love with my new helpful and thoughtful. They made the process super easy and encouraged questions. I appreciate everyone’s help and I am already in love with my new car! More

by Bri Miller

Customer Service

Friendliness

Price

Recommend Dealer

Yes

Other Employees Tagged: Shawn Girton , Tj Richmond

Helpful 0

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Apr 15, 2022 -

Volkswagen of Ocala responded

Congratulations on your new vehicle and thank you for taking the time to leave us this amazing review.

April 06, 2022

Dealership Rating

Employee Rating

Working with Carlos was a pleasure. He makes sure the customer is satisfied and works to fix any potential issues or concerns. I'm happy with my 2019 Mini Cooper and would come to He makes sure the customer is satisfied and works to fix any potential issues or concerns. I'm happy with my 2019 Mini Cooper and would come to work with Carlos in the future. More

by GMGATES7

Verified Customer

Customer Service

Friendliness

Price

Recommend Dealer

Yes

Other Employees Tagged: Tyler Lein, Tj Richmond

Helpful 0

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Apr 08, 2022 -

Volkswagen of Ocala responded

We are super excited you are happy with the Mini Cooper! It's a great vehicle. Congratulations to you and thank you for taking the time to leave us a 5 star review!

April 05, 2022

Dealership Rating

Employee Rating

Made us feel very comfortable and listened and worked with us on what we wanted with us on what we wanted More

by jillwill0407

Verified Customer

Customer Service

Friendliness

Price

Recommend Dealer

Yes

Other Employees Tagged: Mike De Jesus, Joe Fulner

Helpful 0

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Apr 06, 2022 -

Volkswagen of Ocala responded

Thank you for taking the time to leave us a review! Glad you got the vehicle you wanted : )

April 01, 2022

Dealership Rating

Employee Rating

Carlos was very helpful both In looking at the truck and during the paperwork process! during the paperwork process! More

by Daniel

Verified Customer

Customer Service

Friendliness

Price

Recommend Dealer

Yes

Helpful 0

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Apr 02, 2022 -

Volkswagen of Ocala responded

Thank you for the 5 star review!

April 01, 2022

Dealership Rating

Employee Rating

It was my first time buying my own car and Mr. Carlos made it very easy and enjoyable, best one for sure. Carlos made it very easy and enjoyable, best one for sure. More

by hiranpaez

Customer Service

Friendliness

Price

Recommend Dealer

Yes

Helpful 0

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Apr 01, 2022 -

Volkswagen of Ocala responded

Congratulations to you! Thank you for giving us the opportunity to earn your business.

March 18, 2022

Dealership Rating

Employee Rating

Excelente Kind Patient Honest Organized Helpful Responsable Caring Happy Hard worker Careful Humble Realistic Respectful Responsable Caring Happy Hard worker Careful Humble Realistic Respectful More

by Jenitrodriguez

Customer Service

Friendliness

Price

Recommend Dealer

Yes

Helpful 0

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Mar 21, 2022 -

Volkswagen of Ocala responded

Wow...thank you for all the kind words!! It is greatly appreciated. Thank you for the 5 star review!

March 14, 2022

Dealership Rating

Employee Rating

Carlos was so helpful and made the lease buyout process quick and easy! Everyone at VW of Ocala is always so helpful and welcoming! quick and easy! Everyone at VW of Ocala is always so helpful and welcoming! More

by k.fernandez796

Customer Service

Friendliness

Price

Recommend Dealer

Yes

Other Employees Tagged: Mike De Jesus, Tj Richmond

Helpful 0

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Mar 14, 2022 -

Volkswagen of Ocala responded

Thank you for the 5 star review!

March 12, 2022

Dealership Rating

Employee Rating

I loved thank you for the good service. I have my new car. Good Carlos gracias 👌⭐⭐⭐⭐⭐ I have my new car. Good Carlos gracias 👌⭐⭐⭐⭐⭐ More

by Svfrancisconi

Customer Service

Friendliness

Price

Recommend Dealer

Yes

Helpful 0

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Mar 12, 2022 -

Volkswagen of Ocala responded

Thank you for choosing us and the 5 star review!

February 27, 2022

Dealership Rating

Employee Rating

Excellent customer service. Excellent finance manager. Love this place! I will always return to VW Of Ocala in the future. Excellent finance manager. Love this place! I will always return to VW Of Ocala in the future. More

by Cjzalways66

Verified Customer

Customer Service

Friendliness

Price

Recommend Dealer

Yes

Other Employees Tagged: Mike De Jesus, Tj Richmond, William Worthy

Helpful 0

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Mar 01, 2022 -

Volkswagen of Ocala responded

Another 5 star review for the team here at VW of Ocala. Thank you for taking the time to let everyone know about your experience.

February 26, 2022

Dealership Rating

Employee Rating

Awesome costumer service, i like how the seller explain every thing and the patience he has every thing and the patience he has More

by RAFALUGO347

Verified Customer

Customer Service

Friendliness

Price

Recommend Dealer

Yes

Helpful 0

Report | Print

Mar 01, 2022 -

Volkswagen of Ocala responded

Thank you for the 5 star review and letting everyone know about your awesome experience with service.

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