Cheri Williams

Ordered and purchased a new 2024 Highlander hybrid from Toyota of Bourbonnais. Luckily we hadcJanelle as our sales person. She kept us informed and was very professional start to finish. A big THANKS goe Toyota of Bourbonnais. Luckily we hadcJanelle as our sales person. She kept us informed and was very professional start to finish. A big THANKS goes out to all the staff at TOB. More

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Got a decent deal, had a 4 Runner a few years ago, got another. Janelle is always good to work with. another. Janelle is always good to work with. More

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Service people pleasant. Always seem helpful. Came in for oil change but ended up purchasing a new Rav 4. Therefore rating service difficult because we never claimed car back Always seem helpful. Came in for oil change but ended up purchasing a new Rav 4. Therefore rating service difficult because we never claimed car back again. More

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I came in for an oil change. I was greeted and then I sat in the waiting room. My husband came to sit with me and asked if I saw the new 4Runner out front. So we walked out to lo I was greeted and then I sat in the waiting room. My husband came to sit with me and asked if I saw the new 4Runner out front. So we walked out to look at that beauty! We walked around it and read the information, compared it to 2 others nearby. As we began walking back to the dealership, April Stratton greeted us outside and asked if she could help. I told her I was just getting my oil changed, but wondered if I could trade in my 4Runner for the one outside. She said, let's see! So we walked inside, she asked if we were serious or just looking, due to the type of credit check that would be done. So I said serious. She walked us through the car, took us on a test drive and answered our questions wonderfully! We came back in and began the paperwork. She was super friendly the entire time and made the experience relaxed and the time to pass quickly. Dan Ballad was SUPER. He remembered me from my last purchase, and got right to work looking for a great deal. I asked to stay close to my current payment. He was able to get a much better interest rate, and only a little over my current payment. I decided to purchase! He was great and walked us through all the paperwork clearly and asked if I had questions as we went through it. After all was signed, April came out with a sign for me to take my picture in front of my new car! She was SUPER!!!!! After leaving, she texted me to say thank you for coming in, and sent me the pictures she took with her phone. I in turn sent her the picture taken with my phone. If I am ever in the market for a new Toyota, Toyota of Bourbonnais will always have my business. I asked for April's business cards so I could share them with people I knew. More

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Friendly atmosphere with knowledgeable people willing to work with you and listen to your needs and concerns. work with you and listen to your needs and concerns. More

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Thank you to the manager of Toyota of Bourbonnais for fixing my problem . You made me feel better about my purchase. fixing my problem . You made me feel better about my purchase. More

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Janelle was very helpful and made the whole car buying experience a lot less stressful! Everyone I talked to there was very friendly and seemed to really care about the customer! Definitely will be recomm experience a lot less stressful! Everyone I talked to there was very friendly and seemed to really care about the customer! Definitely will be recommending this dealership to my friends and family! More

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Janelle makes car buying easy and enjoyable! The service department is great, too. I’m very happy with my purchase! The service department is great, too. I’m very happy with my purchase! More

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Everyone at the dealership was professional and made the process easy and quick. My sale consultant was knowledgeable and thorough. process easy and quick. My sale consultant was knowledgeable and thorough. More

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Great service department great customer service and definitely will be back to buy my next new car definitely will be back to buy my next new car More

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