Greg Chip

Fast no xx. Got the deal done very done to earth to deal with nice people Got the deal done very done to earth to deal with nice people More

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The purpose of this letter is to officially file a complaint as I have been a victim of fraud by Toyota of Bourbonnais dealership. I was sold a vehicle under false pretense, and I need your help as I complaint as I have been a victim of fraud by Toyota of Bourbonnais dealership. I was sold a vehicle under false pretense, and I need your help as I have done my due diligence with trying to resolve this matter directly with Toyota of Bourbonnais dealership with no avail. On 08/16/23 I purchase a 2017 Hyundai Accent Se with the agreement and assurance by the salesman (Matt Hadley) that all of the body damage to the hood the bumper and paint on the vehicle would be repaired. I scheduled the repair and took time off of work to get this accomplished but when I receive the vehicle only the hood had been repaired. The bumper is still barely hanging on with some of the molding not connected. There are paint chips on the trim which were just touched up and not properly painted. The mechanical issue I had with the vehicle was 3 days from purchase date the check engine light came on saying it needed a new catalytic converter (Engine Code P0420). The repair shop stated this can happen when they clear out the code and once you drive the vehicle around it pops on. I have tried to remediate these issues reaching out several times to the dealership they have not remedy this situation. This dealership took advantage of me because I am young which they have referenced during interactions. I am seeking help to resolve this matter. More

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Loved the friendly people which created a stress less car sale Well worth the drive I would recommend 100percent sale Well worth the drive I would recommend 100percent More

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I originally purchased a different vehicle that wound up not having a very important option it was supposed to have. While Janelle tried her best to remedy the situation the manager would not return the ve not having a very important option it was supposed to have. While Janelle tried her best to remedy the situation the manager would not return the vehicle, but would only trade for a different vehicle (which was $5000 more). He would only give me a trade in price on the one I was returning not was I paid, and the full additional amount for the new one - so $10,000 more! He never came out to talk to me himself, so Janelle did her best to negotiate for me. He did budge a somewhat, but I still feel he made a nice profit on a mistake I didn't make. I don't feel his priority is customer satisfaction. While I love working with Janelle, management was disappointing. More

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Traded in a car. Was deceived on what features were in the new car. Traded it back for one with features. Appreciate they made things right, but still sitting on a lo Was deceived on what features were in the new car. Traded it back for one with features. Appreciate they made things right, but still sitting on a loss and registration for the new car is a mess. Lisa was really nice. At the same time our experience with this Toyota has deteriorated significantly in the last few years since the new management has taken over. Do better. Also the Ceramic package is a such a scam. Went in for the coating and it took 30 minutes. Having clayed my own car before, it takes way more than 30 minutes to apply a good ceramic coating. Save your 7.5-9k and get it done with a professional for 500 or so. More

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I think this dealership and Janelle Hindmand are the only ones we will purchase a Toyota from. We have bought 4 Highlanders from them over the past several years and was always very satisfied with both Janel ones we will purchase a Toyota from. We have bought 4 Highlanders from them over the past several years and was always very satisfied with both Janelle and the dealership. More

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Janelle & staff at the dealership are both outstanding ! We will not buy a vehicle from anyone else. We will not buy a vehicle from anyone else. More

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Janelle was very helpful and made the whole car buying experience a lot less stressful! Everyone I talked to there was very friendly and seemed to really care about the customer! Definitely will be recomm experience a lot less stressful! Everyone I talked to there was very friendly and seemed to really care about the customer! Definitely will be recommending this dealership to my friends and family! More

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Easily the best car buying experience I’ve ever had. Extremely friendly and welcoming staff!! Extremely friendly and welcoming staff!! More

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Anthony did a great Job! He was super kind and nice. Every one at the dealership was great He was super kind and nice. Every one at the dealership was great More

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