Chetan Chavan

Great experience with this dealership. After reading some negative reviews about the work of other dealerships, we came to this place just to see what our options are. We met Sergii Gulei After reading some negative reviews about the work of other dealerships, we came to this place just to see what our options are. We met Sergii Gulei and he patiently explained us various options, answered to tons of questions. He showed us several cars and asked us questions how we are going to use the car (commute, etc.) and provided some suggestions. We felt that Sergii is not a regular sales person but a highly educated professional who cares about the clients and provides the best options. He regularly followed up and provided an update and the whole process was very pleasant. On the day of purchase he spent several hours after his working hours to make sure we are ok. We even reached out to him after purchasing the car and again, he patiently responded to our questions. We would highly recommend Sergii for anybody who has reservations about purchasing a car. Special thanks to Chetan and Oleg from Finance department. We will definitely come back again to get another car. More

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I have purchased or leased 5 vehicles from Koons Arlington. For over twenty years it has been my only destination for auto sales and service. Here I want to especially commend Chetan Chavan and "Tac Arlington. For over twenty years it has been my only destination for auto sales and service. Here I want to especially commend Chetan Chavan and "Tache" De la Roche for creating an auto buying experience of trust and confidence. For fifty years, before I came to Koons, buying a car was a grueling ordeal — but Chetan and Tache changed all that! I would never even think of doing business with another dealership! More

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Great customer service and they have great team who really tries to keep the customer happy and i really appreciate David’s support who always update me regarding my car really tries to keep the customer happy and i really appreciate David’s support who always update me regarding my car More

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KOONS Toyota Arlington provided Great🎖Custmer Service with my 2024 Camry. Product Specialist, JOHN FETTY even made sure everything from my previous vehicle was in my new one. No small feat because I ke with my 2024 Camry. Product Specialist, JOHN FETTY even made sure everything from my previous vehicle was in my new one. No small feat because I keep my "fair share" of vehicle emergency equipment in the trunk (😁) -- "just in case". Overall, it was a good experience. Thank you! More

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This is my second new Toyota Corolla purchase and first time at Koons Arlington Toyota. The sale associate, Valerii, was very professional. There was minimal up-sale and I didn't feel pressured dealing wit time at Koons Arlington Toyota. The sale associate, Valerii, was very professional. There was minimal up-sale and I didn't feel pressured dealing with finance and insurance. The extended warranty and care packages were explained in good detail. I didn't get any of these because that was my original plan but I appreciate the information. More

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Very helpful, reserved the vehicle for me on the phone. delivered it with a minmum of fuss delivered it with a minmum of fuss More

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I informed Mr. Mildad, I was buying a car that day (out of the three cars I provided him). Got to the dealership at 1250. He was working and finishing another custo Mildad, I was buying a car that day (out of the three cars I provided him). Got to the dealership at 1250. He was working and finishing another customer. I had my timer on. He left me on hold for over six hours coming back for ten minutes. I ask others to step in and they kept getting him for me. What should have taken me two to three hours, I was there for over six hours. Yes, I should have left and went to another dealership; but I was buying one of those cars that day. The other reps where proactive with their clients. Nor did he take Personnel Information Identify (PII) seriously. I even told him my car should have been wash, but it was not and knowingly, I was picking up the vehicle the next day. That much dirt do not accumulate overnight. I did not get to add other items to the vehicle and another sales person stated go online and order it. You can go to any Toyota to add it on. Now, what kind of xxxx is that! I buy my cars out right; but this was the worst experienced I have ever had. Military personnel-here's your warning. Trish Watson-never again! Mr. Chetan, great person to work with. Efficient and easy!. Thank you! More

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Outstanding customer service. Did service on my car ahead of the time given. Provided all information on the service for the car and when service should be done. of the time given. Provided all information on the service for the car and when service should be done. More

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I highly recommend Koons Toyota Arlington on lee highway. My time there was special the staff was very polite and they really went above and beyond for me to not only get a car but a new 2020 =) they really My time there was special the staff was very polite and they really went above and beyond for me to not only get a car but a new 2020 =) they really made me feel like I was family to them. Thank y’all so much you guys. God bless More

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No pressure, No drama I recently purchased a new Toyota Camry from Koons Arlington Toyota, and my product specialist sales rep. was Tache de La Roche. Tache de La Roche w I recently purchased a new Toyota Camry from Koons Arlington Toyota, and my product specialist sales rep. was Tache de La Roche. Tache de La Roche was superb. Professional in all manner, knowledgeable of his product and excellent to work with. Tache de La Roche is easy to work with, understands the informed purchaser mindset, and is ready to support the sale in every way possible with no drama. He is simply the best! Tache de La Roche and Koons Arlington Toyota made my second purchasing experience the best I have had in the new car market. Kudos to Tache de La Roche and the entire Koons's amazing sale team. More

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