Chris Costa | Page 2

Huge waist of time!! While I was out on a test drive a previous customer came in to buy the truck I was looking at. This dealership didn't even bother to make me an offer While I was out on a test drive a previous customer came in to buy the truck I was looking at. This dealership didn't even bother to make me an offer before they sold the truck out from under me then had the gall to ask me if I'd be interested in a base model. Whatever happened to first come first served if this person came back to buy it he could have waited to see ifl my deal burst. There was no need to summarily slam the door in my face More

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Fantastic Team All were Attentive and quick to respond to my concerns especially Sales Manager helping me get into the right situation. I can’t thank the team enoug All were Attentive and quick to respond to my concerns especially Sales Manager helping me get into the right situation. I can’t thank the team enough and Woburn Toyota. More

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Great team of people I can’t say enough about the professional courteous team at Woburn. They have a no nonsense approach and provided me with a great experience. I’ve pur I can’t say enough about the professional courteous team at Woburn. They have a no nonsense approach and provided me with a great experience. I’ve purchased two vehicles there and will be going back for my next one. Jamon Caswell and Cris Costa went above and beyond to help me with everything. More

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Great Service Service was fast, nice place and great customer service. The service always great from sales to finance then service lets say in general I like Wobu Service was fast, nice place and great customer service. The service always great from sales to finance then service lets say in general I like Woburn Toyota. More

by CRPRODUCTION Verified Customer Verified Customer

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Disappointed and over paid them! Purchased a certified used vehicle, waited for it to be delivered of almost two weeks, when it arrived it was and hour late, covered in road tar and h Purchased a certified used vehicle, waited for it to be delivered of almost two weeks, when it arrived it was and hour late, covered in road tar and had a chip in the windshield!!! I asked the person okay what do we do about this, should I get the vehicle registered? They said yes, and had me take it home, However, they said later to get the windshield fixed I might have to bring it down to MA becaue they didn’t know of a time where they would have someone else fix the problem. (Lucky the did becaue that is the only thing they have done right) Also even though the manager said to my husbands face they would fix the two things that he saw wrong a hole in the front bumper and the gas cover they didn’t fix the gas cap cover they “aligned” it (the top hing was broken and guess what it still was broken) they did fix the hole, and painted it, however they also waxed the snot out of the car including that area which a friend of my husbands who does body work said you aren’t supposed to wax a newly painted area on a car for a month because it takes that long for the paint to cure! It took them almost a week to decide that they would cover the cost of a new windshield (not fix it) because inspection laws state that they can’t repair a windshield if it is in the line of central vision of the driver. They said they had pictures that shows the gas cap cover was perfectly aligned which is what the paperwork we signed said. They did NOTING for the gas cap cover! Then after all this stress!!! The vehicle didn’t pass inspection because of the breaks!!!! My machanice comes in and says I’m NOT impressed at all! The dealer machined the rotors (a huge No No!!) to get rid of rust which made it so when I went down hills or applied the breaks fairly hard the vehicle shook like crazy’s!!! So this was on my last day I had to get my vehical inspected (15day period) so I had to call Woburn back AGAIN and they again had to figure out if they were going to come and get the vehicle and bring it back to MA from VT to fix the problem which they didn’t thankfully they allowed me to take it to another Toyota dealer to get it evaluated and then fixed (I think they actually thought there wasn’t something wrong with the breaks!!). After all this I was finally able to take it back to get it inspected and it passed!!! I have had over a month of stress and phone calls back and forth! I will NEVER buy from a dealer again!! They made us pay for nitrogen filled tires because they fill all their vehicles with nitrogen they say so the tire pressure is more consistent...well I am here to tell you that would be fine IF they didn’t make me pay for their choice! Over two hundred dollars just for that!!! Then the kicker after driving it for a week and a half guess what...the tire light comes on and I have a low tire! Most dealers in VT will get the vehicles up on a lift for us to see the bottoms of the vehicle, NOT Woburn. I should have waited till my mechanics was back from vacation and let him find us what we were looking for! He said he didn’t consider the price we paid a good deal at all! Also I wish we had figured out we could have done approvals online becaue our credit union was going to give us a 3.75% and they told us that if we didn’t deal with them we would have to come back down to sign papers with a check...now we have a 5% loan from some place in Calafornia!!! We don’t want to hurt our credit, but as soon as it is six months or so we are refinancing with our credit union!!! If they had to pay me for MY time and effort to get this “Certified” vehicle inspected which by definitions should be inspectable when you first receive it!!! Not the case here! We are VERY disappointed with this experience! More

by Disappointed!!! Verified Customer Verified Customer

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Done well Near by my place , you keep in touch , nice , good price, all way remine me to check up my car , New car good people ,friendly Near by my place , you keep in touch , nice , good price, all way remine me to check up my car , New car good people ,friendly More

by THPHAM116111 Verified Customer Verified Customer

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Excellent sales staff Scott Hoffman is one of the best sales people I have ever worked with. He made my New car purchase a very good experience. Thank you Scott. Scott Hoffman is one of the best sales people I have ever worked with. He made my New car purchase a very good experience. Thank you Scott. More

by beatog21 Verified Customer Verified Customer

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Excellent service I went to Woburn Toyota in 8/9/ and was treated very nice by the service manager and John Grace they waited On me after a very difficult situation I w I went to Woburn Toyota in 8/9/ and was treated very nice by the service manager and John Grace they waited On me after a very difficult situation I will return to Woburn More

by Pstience Verified Customer Verified Customer

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An easy sale turns into hours of waiting Found the vehicle I wanted online. Made an appt to see it and put down a deposit after test driving it. The salesman, Chris was nice enough. Went down Found the vehicle I wanted online. Made an appt to see it and put down a deposit after test driving it. The salesman, Chris was nice enough. Went down the next day with the car I wanted to trade in and to finish the paperwork. After coming to an agreement on price then the waiting began to get into finance. Mind you, this should’ve been a quick and easy transaction since we were paying cash! Once we got in to the finance guy he rushed us through the paper work, was rude and then screwed it all up. For example, my husbands name was in the bill of sale, title and then our address was misspelled. I spent hours trying to get it straight so that I could even register the vehicle I’d just purchased in NH. Chris tried his best but was only to help so much. Oh! And I called and left messages for the finance guy, Karl, yeah...still haven’t heard from him! More

by NHBuyer Verified Customer Verified Customer

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Awesome They did a great job awesome customer service they did my oil change the checked and my car one of my tires had a slow leak they plugged it up They did a great job awesome customer service they did my oil change the checked and my car one of my tires had a slow leak they plugged it up More

by D.COLUMBUS Verified Customer Verified Customer

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