Chris Eader

If zero stars were possible that is what this rating would be. We have never experienced such poor service both from the service department and sales department. We have owned a Cadillac for 3 years and would be. We have never experienced such poor service both from the service department and sales department. We have owned a Cadillac for 3 years and routinely used Lindsay for service prior to the pandemic. Last week we took our car in for service and to check a few maintenance concerns and were ghosted for the remainder of the week. No returned calls, no updates, no notification that they would be keeping the car over the weekend. Today, our car is finally ready, and not only did I have to wait 45 minutes for a returned phone call to book a Lyft so that I can come get the car, but then when I called back concerned about the ride not showing up for 30 minutes (which is a very long time for a Lyft) I was treated like I was an idiot and like it wasn’t their problem - directly from the Sales Director himself. I expressed my disappointment with the experience and said I didn’t think we would be coming back and he said “okay no problem” so clearly they do not care about their customers experiences. Don’t waste your time, there are too many other dealerships nearby to deal with this sort of treatment. More

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Unprofessional. They sold the car we were in the process of “buying” without even telling that straight. We would have appreciated ah honest communication. Also, they promised to match the bank interest-rat of “buying” without even telling that straight. We would have appreciated ah honest communication. Also, they promised to match the bank interest-rate if a good credit, without knowing the specifics. And then never clearly communicate what is happening with the credit application unless you ask 10 times More

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Managers/Sales Director Beyond RUDE and DISRESPECTFUL Before discussing managers and sales director, I must say that AMA GIBSON blew it out of the water with her professionalism, listening skills, kindnes Before discussing managers and sales director, I must say that AMA GIBSON blew it out of the water with her professionalism, listening skills, kindness, respectfulness, and overall desire to treat her customer with care and concern. Her number one goal is customer dedication. She stayed way beyond the time the dealership closed to complete the deal. The managers and sales director need to be in refresher courses on how to treat people with dignity and respect. They are extremely biased against women that know how to make a car deal and resorted to treating me as inferior to what they must consider their male superiority. The deal for my CTS was made over the course of a week online and through phone and text communications. Ama always replied promptly and worked extremely hard for me. Additionally, they offer men different prices than women!! Jim Redden says he can override any deal a sales manager makes. I informed them I wanted the car and I was driving 6 hours to purchase this car, cash deal, and was told if they sold it before I arrived, then it would just be gone. I emailed Tim Robinson with my concerns who always says on reviews if there are any problems to contact him personally to resolve. He only forwarded my email to Redden. Redden called as I was driving up there and said we needed to chat. I called his cell 3 times and left him a message. He never answered. I called the dealership to connect me to his office and still no answer. He was told I was trying to call and still never answered or returned my call. I contacted my Sales person, Ama, and told her the issue. I told her to go ahead and have the car cleaned and detailed as we had a long drive back. The managers/directors REFUSED to allow it to be cleaned until after I got there and drove it. Redden knew it would be late when we arrived. It was 6:45. What should have taken 30 mins. to complete the deal took over 3 hours of sitting and waiting while nothing happened. I signed the sales papers and waited forever for a finance manager and for the car to be cleaned. All managers and Redden made sure to be gone before I arrived at Lindsay Cadillac. Finally, another Finance Manager had to be called in to do the paperwork. I was treated beyond rude and disrespectful. The manager or director left a gift for me with, Ama. It was a cloth bag with 2 HOLES IN IT! I told her to tell them to keep it. In my opinion, they wanted to make my experience there as miserable as possible. AMA WAS EXCEPTIONAL AND WENT ABOVE AND BEYOND AND APOLOGIZED FOR THE EXPERIENCE. SHE is a tremendous sales rep.and knows how to treat a customer. By the time we left the dealership it was getting close to 10 PM!! I have never been treated in that manner and those men should be shamed by their arrogance and seemingly chauvinistic attitudes. We still had a 6 hour drive back to WV, eating dinner at 11:30 at night, we ended up having to get a hotel. As an owner of this dealership I would be appalled at such poor customer respect as was received by, Robinson, Redden, and Eader. No courtesy to even meet me or thank me for my business with them. They even made one price deal to my brother the night before and a different deal to me. I had been trying to make a deal for a week with Ama working her hardest to make it happen. It was obvious they did not want to deal with me. My brother made one phone call and got a better deal! There is a serious problem with that. My best friend accompanied me to Lindsay and she was absolutely livid at how they were treating us. Thank you, Ama for being a first class person. The dealership is extremely lucky to have you!! Worst experience ever at that dealership. The only positive thing was Ama who was trying to make everything right. I sincerely hope that Chad Lindsay will address this issue so other women can avoid being treated as a second class citizen in a business owned by him. THANK YOU, AMA!!! More

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Nice people bad experience I bought a used vehicle from Lindsay Cadillac on January 12th. It was fairly easy we went in test drove and made the deal it was after that I had the I bought a used vehicle from Lindsay Cadillac on January 12th. It was fairly easy we went in test drove and made the deal it was after that I had the issues.I paid cash for the vehicle and they ran my credit anyway which is should never have happened. When we test drove the vehicle the windshield was fine, however when the sticker was remover the scratched and the passenger side so badly that we have to have it replace. When I contacted the dealership I was initially told that the vehicle was sold as is which I agreed but when I signed the contract the windshield wasn't all scratched up. At this point we would not recommend Lindsay Cadillac on the credit issue alone since this should never have happened in the first place. More

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Worst Used Car Buying Experience We were initially told by Scott Hamlin that he would hold the car keys until we were able to come back and test drive the vehicle because it was so la We were initially told by Scott Hamlin that he would hold the car keys until we were able to come back and test drive the vehicle because it was so late when we arrived. We had a scheduled appointment and when we arrived we were told another buyer came in 15 minutes before us to purchase the vehicle. They kept flipping back and forth telling us the car was sold then not sold then sold and finally not sold. The three employees who we worked with gave us three different reasons for why the deal with the other customer didn't go through. Once we were able to do a comprehensive review of the vehicle, we determined that the driver's side mirror and the rear passenger window didn't work. We were willing to fix the window ourselves, however, we requested that the dealership fix the mirror because of safety concerns. They weren't willing to work with us to fix the mirror. Leigh Voglezon told us that it would cost the dealer more to repair it by their own service department than it would a customer off the street. The salesman Scott Hamlin was the most respectful of the three employees. The two management staff members, Leigh Voglezon and Chris Eader were very disrespectful and the epitome of a used car salesperson. I strongly recommend against buying a vehicle from this dealership; huge disappointment. More

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The Lindsay Team is outstanding! Danny Doherty and Chris Eader went above and beyond to find us the vehicle we were looking for. They are by far the most professional and knowledgeab Danny Doherty and Chris Eader went above and beyond to find us the vehicle we were looking for. They are by far the most professional and knowledgeable sales team that we had done business with. Daniel Kuykendall also made the financial process as painless as possible. This is our second cadillac we have purchased from Lindsay and we are extremely pleased with the sales process. We chose Lindsay over the closer dealerships because of their of the sales team and service department. We would highly recommend Lindsay Cadillac! More

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Came from New Jersey, went home happy I came from NJ for a CTS Wagon that I had never seen in person. I was driving a trade that Lindsay had never seen. Dan Doherty and I trusted each ot I came from NJ for a CTS Wagon that I had never seen in person. I was driving a trade that Lindsay had never seen. Dan Doherty and I trusted each other's honesty about our respective cars. When I arrived and saw the car being offered, I was delighted. Dan was happy with the excellent condition of my trade. Lindsay was very good on the offer for the trade. I was very satisfied with the whole deal. Dan went out of his way to make sure I was served in a top-notch way and I appreciated it greatly. Everything was explained in detail. Dan even registered me with ON STAR on his own computer so I wouldn't have to drive back to Jersey without it. The four hour ride back home was a pleasure. What a sweet chariot it is. Upon arriving back home, my wife (to be her car) was just tickled pink over it. A real beauty (the wife and the car). I would deal with Lindsay again any time. It was worth the four hour trip. Tom Franklin Watchung, NJ More

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Dealer and staff true to their word. Very satisfied with the entire buying experience at Lindsey Cadillac . From Peggy maguire the sales person to the service at their service center they Very satisfied with the entire buying experience at Lindsey Cadillac . From Peggy maguire the sales person to the service at their service center they were exceptional. B. Marshall More

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Great experience In all the years that we have bought vehicles this purchase was by far the quickest. Everyone was so friendly and helpful. I would recommend this deal In all the years that we have bought vehicles this purchase was by far the quickest. Everyone was so friendly and helpful. I would recommend this dealership and sales personnel. More

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Great experience I bought a certified pre owned car at the dealership! I have purchased about 8 cars within the last 6 years and this was hands down the best experienc I bought a certified pre owned car at the dealership! I have purchased about 8 cars within the last 6 years and this was hands down the best experience that I have ever had! Kim in the finance department was very helpful. I had a couple dents on the car and a small crack in the window which they replaced free of charge. Rick Waqas was my sales person and has been fantastic every step of the way.. Purchasing, fixing up the car, and overall customer satisfaction. I would highly recommend this dealership as well as Rick as a salesperson for anyone looking to buy a car! More

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