Chris Kailer | Page 69

My hat is off to the Entire Rizza Crew! I purchased my 2006 RSX in 2005 brand new from Rizza. My Salesperson Donna Galatte was fantastic and greets me every time I come in for service, whic I purchased my 2006 RSX in 2005 brand new from Rizza. My Salesperson Donna Galatte was fantastic and greets me every time I come in for service, which is not too often, mostly for oil changes and a few checks on the car. The service I receive is ALWAYS exceptional, quick,HONEST! I had been told at PepBoys that I needed new calipers and they wanted to charge me over $700 to do this.Chris Kailer at Rizza told me my calipers were fine. They flushed my break line, repaired a small leak, completed my oil change and had me out of there pronto! The cashier Erica always greets me with a big smile! I brag about Joe Rizza Acura every time I have to go there to all my family, friends and co-workers. My next car will be an Acura and it will be purchased at Joe Rizza Acura! I'm truly a happy customer with Acura and Joe Rizza Acura! Deborah Campbell More

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Acura Care would not authorize replacing the rear springs on my 2009 MDX claiming that that the sagging springs (at 62,00 miles) was from normal wear & tear and therefore were not covered. Since I am a good on my 2009 MDX claiming that that the sagging springs (at 62,00 miles) was from normal wear & tear and therefore were not covered. Since I am a good customer, i.e. all my service (Including tires) since the vehicle's purchase has been at Rizza, the service department worked out a "One Time Customer Goodwill Split Repair Per ACURA"." Rizza has a great service team. More

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The service I received at Joe Rizza Acura was excellent. From the moment I arrived, I was quickly met by Chris Kaller and he had all my information in the computer and he listened as well as checked my vehi From the moment I arrived, I was quickly met by Chris Kaller and he had all my information in the computer and he listened as well as checked my vehicle, when I told him the service light came on. He was very helpful and courteous. Within an hour, he advised me of what further work was needed and how much brake life was left (15%). I am thankful for his attention and explanations. When my car was finished, Charlotte came to get me and was very courteous as well. I told her I have owned 2 Acuras, and she was here when I bought my first....The car was washed and neat. Pleasure to do business with your Service Department. More

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Always a good experience. I have been going to the dealership since 2007 when I purchased my first Acura from the dealership. I have purchased a second TL and my daughter has purchased ILX dealership since 2007 when I purchased my first Acura from the dealership. I have purchased a second TL and my daughter has purchased ILX More

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Sales personel were courteous and professional.Service dept.was as good as it gets.Friendly people throughout the dealership.I highly recommend this dealership to friends. dept.was as good as it gets.Friendly people throughout the dealership.I highly recommend this dealership to friends. More

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I own two Acura MDXs both purchased new from this Joe Rizza Acura. I bought the vehicles because John Malioris earned my trust. He was honest, knowledgable, and never tried to manipulate me. Since the Rizza Acura. I bought the vehicles because John Malioris earned my trust. He was honest, knowledgable, and never tried to manipulate me. Since then my mother (RDX) and my sister (MDX) both bought new Acuras from this dealership on my recommendation. I also recommended the dealership to a friend who leased a TL from Rizza and and to another friend who purchased a new TL for his wife. I have used Rizza to service my vehicles because very much like John, Ted Jurick is honest, knowledgeable, and trustworthy. Bringing a vehicle in for service used to make me feel uncomfortable and vulnerable. I was always afraid of being hit with add-on service items that I didn't need or want. With Ted, I trust him like a family member. He and his team, Charlotte, Chris, and Matt, are extremely professional and accommodating. They keep my vehicles up to date with all of the scheduled service items that are required and in the event something breaks down I can count on them to accurately diagnose and repair my vehicles without fear of unnecessary add-ons. The reason I continue to use Rizza for all of my service is because of Ted and his team. I have a choice for service and as long as Ted is running the service department I will continue to use Rizza. BTW - I am not happy that John is non longer with Rizza Acura and that will likely impact my purchases going forward! More

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Joe Rizza Acura and It's service manager Ted Jurek and service advisors have always treated me like I just bought my car. Fair to good pricing for repairs. service advisors have always treated me like I just bought my car. Fair to good pricing for repairs. More

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Thank you for your kindness and great customer service, Chris. You were a pleasure on the phone and in person. Kudos!!! The only negative I have is about the free wash. I am not looking for the top of the Chris. You were a pleasure on the phone and in person. Kudos!!! The only negative I have is about the free wash. I am not looking for the top of the line wash but the windows were streaky and hard to see out of once they dried. I had to work hard at removing them on the windshield. More

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