Chris Marhofer | Page 2

Third vehicle I have purchased from this dealership. I told Chris what I wanted and he helped me out and showed me a selection. Thanks told Chris what I wanted and he helped me out and showed me a selection. Thanks More

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Chris is simply the best car salesman I have ever worked with! Friendly, funny, understanding, & helpful! He did not talk over me or try to confuse me with tons of extra information like other salesmen I’ve with! Friendly, funny, understanding, & helpful! He did not talk over me or try to confuse me with tons of extra information like other salesmen I’ve experienced try to do. He was open and honest and well deserving of a 5 star review. Well done Chris! Thank you again! Kevin Maples was also fantastic to work with. I came in with a bit of a tough situation and he did everything he could to get my payment down to exactly the number I was looking for. He was friendly, funny, understanding, and helpful. Thanks again Kevin! Lane was also very helpful and quick to respond to my initial inquiry. Thank you! This was overall the best car dealership experience of my life! More

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Chris was awesome to work with through the entire sales process. I contacted him early in the week and we got a time setup for a test drive quickly. He wasn't pushy, answered all of my questions and help process. I contacted him early in the week and we got a time setup for a test drive quickly. He wasn't pushy, answered all of my questions and helped us greatly through the purchase. He even helped us with an update that was needed on the trucks infotainment system. Can't say enough good things! He even helped me setup the first service appointment and gave me advice on maintenance. Highly recommend! More

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I brought a 2016 Dodge Journey, he was a great salesman he was very honest about the Vehicle, I went for a test drive it drive really well, I haven't had any problem so far, Thank you so much for helping m he was very honest about the Vehicle, I went for a test drive it drive really well, I haven't had any problem so far, Thank you so much for helping me, you are a good car salesman, I will recommend you to anyone who is looking for a vehicle.👍 More

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For salesman Chris Marhofer, and sales manager Pat Klein... Both were perfect gentlemen. Courteous, respectful. Chris kept in online contact, was prompt. Pat sent a nice follow up email note, offe Klein... Both were perfect gentlemen. Courteous, respectful. Chris kept in online contact, was prompt. Pat sent a nice follow up email note, offering to do whatever it takes to help with a purchase. The store: A safely clean environment. The used vehicle was cleaned and sanitized for the look over and test drive. Chris spent much time answering questions about the vehicle, And financing options, key to this customer’s budget. These things are what’s expected, so it would seem normal to say. But, given how so many sellers don’t see a customer as a person, rather as a wallet with feet, and too many who are intentionally not transparent, the long history of used car guys everywhere, these fellows are the good examples worth mentioning. But... a really big but, is that the Suburban Collection, its vast spread of owned dealerships and the brands each sells, in their used departments, at least, any brand under its umbrella, Surburban has a notorious history of overpricing its used vehicles. Not an assumption or guess, rather it’s proven from online researching, and visits to several of its brand stores. And from that, dozens upon dozens of comparisons from other dealers, NOT Suburban- owned brand stores, are made, proving this. Way out of line pricing. They are essentially controlling prices. Which is monopolistic. And all the little guys, the independents, they could tend to follow suit in their over-pricing. That Surburban uses NADA, and Kelly Blue Book, it means little, because those entities are tied at the hip to dealers everywhere. They are not independent OF dealers everywhere. So, the intent to offer whatever it would take to help with a purchase, while it sounded good, it couldn’t happen, because the price was wildly out of line to the vehicle’s mileage, to begin with. But, that’s how any Suburban-owned dealership operates. Extensive research and current comps showed just how far out of line the dealer’s price is. And more comps keep appearing. And they are indeed from the same metro area. Some are outstate, but are often fairly included for price comparing: It’s the ‘market’ price, according to the cost of living in any area. Chris and Pat, nice fellows, decent people for sure. But it’s the company. The last survey question asks if the dealer would be recommended: For used? Not likely. For new? That’s a horse of a different color. More

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Great Experience I bought a 2012 Mustang Gt from Chris and couldn’t be happier with the deal I got. I will be buying everyone of my cars from him. Great customer servi I bought a 2012 Mustang Gt from Chris and couldn’t be happier with the deal I got. I will be buying everyone of my cars from him. Great customer service and experience overall. More

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FALSE ADVERTISING You would think that when a dealership lists the cars features on the window sticker, and you pay the window sticker price, you’d think the dealership You would think that when a dealership lists the cars features on the window sticker, and you pay the window sticker price, you’d think the dealership would feel a sense of obligation to, at the very least see to it, that the car is equipped the amenities listed on that window sticker. You’d also think that important safety features you spoke of, and supposed to be included would be functional. This is NOT the case with Suburban Ford of Ferndale. They LIED to us, plain and simple. This is a nice way to treat a third time customer. Not respect, but rather LIES and DECEPTIONS. However, the body shop did nice work! More

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An impressively pleasant pre-owned car buying experience Brad arranged an excellent pre-owned purchase experience for us. The entire experience was fast, friendly, honest, everybody did what they said they'd Brad arranged an excellent pre-owned purchase experience for us. The entire experience was fast, friendly, honest, everybody did what they said they'd do, and there was zero drama. A great experience all the way around. Don't hesitate to shop here if you're looking for a quality used car. More

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Grateful Customer My husband and I purchased 2013 used Equinox from this dealership. The car needed a repair as soon as we pulled off the lot. Not only did Ms. Blaise B My husband and I purchased 2013 used Equinox from this dealership. The car needed a repair as soon as we pulled off the lot. Not only did Ms. Blaise Bailey in the service department make it right, but she made sure I drove a brand new car while they covered the cost of my repair which was also covered. Blaise was kind and so was Chris Marhofer, my salesman. I’m extremely happy my husband chose this dealership. I’m not sure if we would have gotten such great service anywhere else. Happy Customer, Mrs. G More

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Great experience It started with a email and call response from Lane, directing me to Chris. He was very patient and no pressure at all. He is the best car salesperson It started with a email and call response from Lane, directing me to Chris. He was very patient and no pressure at all. He is the best car salesperson I have had the pleasure to work with. More

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