Christine West

My experience at Albany Subaru was an example of excellence in service. The service department demonstrated integrity from the start and every step following. The initial problem, which they resol excellence in service. The service department demonstrated integrity from the start and every step following. The initial problem, which they resolved quickly, uncovered another issue that resulted in the need of monitoring which led to an extensive repair. They informed me that these repairs were covered by SOA's 5/60 warranty but the warranty was ending within weeks and we were traveling within a shorter period. They coordinated with SOA and moved this repair forward on the service calendar to be certain the repairs would be complete before the warranty ends and our travel started. Yet another problem surfaced that added to the repair. Again they accelerated an order for parts and the additional work. Because of this compounding repair I interfaced with several people over 3 weeks sorting out the problems, getting the best advice the best solution. Every person I met was exceptionally nice and considerate. Every person I met was single mindedly trying to help in resolve the problems. Simply put there is a culture of excellence and integrity in the Albany Service Center. You leave with more than a serviced car, which seems secondary to getting the experience and attention of a team of professionals that are really good at what they do. Thank you Jay and your team, Rick, Aaron, Mike, Christine, Philip. Barney Bailey More

by baileymail9 Verified Customer Verified Customer

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Peggy understood that I needed to pick-up my daughter from school so she kept an eye on the service technician's progress and coordinated with Christine to pick me up so I would be there when my car was from school so she kept an eye on the service technician's progress and coordinated with Christine to pick me up so I would be there when my car was ready. I even made it to the school ahead of time! Thank you, all! More

by sarahbeth.harris Verified Customer Verified Customer

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Excellent services: professional, informative, knowledgeable, politeness, accommodating and just a friendly environment. Always had and will have my Subaru service at Albany Subaru service depart knowledgeable, politeness, accommodating and just a friendly environment. Always had and will have my Subaru service at Albany Subaru service department. More

by ctcolombo Verified Customer Verified Customer

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Albany Subaru is great and a pleasure to visit. My car always comes out great! My car always comes out great! More

by GUTIERREZ666RM Verified Customer Verified Customer

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It’s easy to make appointments and staff are friendly, smart, and efficient. I look forward to my car’s maintenance and have confidence that the mechanic will spot a problem. smart, and efficient. I look forward to my car’s maintenance and have confidence that the mechanic will spot a problem. More

by marlenekeller9577 Verified Customer Verified Customer

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The work is fine. The receptionist is very efficient but the Express service appointment calendar schedule is usually full. I have had to wait up to 2 weeks for an a The receptionist is very efficient but the Express service appointment calendar schedule is usually full. I have had to wait up to 2 weeks for an actual Express service time. The sales process was seamless and totally professional. We have bought 2 cars from Donald Myers (he's great!). More

by amyden.mango Verified Customer Verified Customer

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The entire experience with Albany Subaru was effortless and fantastic. Every single person was beyond helpful and very kind. and fantastic. Every single person was beyond helpful and very kind. More

by John M. Verified Customer Verified Customer

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I regularly go to Albany Subaru for my car maintenance and services. And they do great job overall and everyone is very professional and friendly. and services. And they do great job overall and everyone is very professional and friendly. More

by MOE Verified Customer Verified Customer

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always have a great experience when I take my car in for service. Victoria is friendly and knowledgeable. service. Victoria is friendly and knowledgeable. More

by JANETTE3523 Verified Customer Verified Customer

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Highly trained, friendly staff with good follow up. I also got a loaner car that I loved(maybe my next new car?) I also got a loaner car that I loved(maybe my next new car?) More

by Laine Verified Customer Verified Customer

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