James Madison

Dealer mansplains lies and doesn’t listen Service dept explained nothing!!! I asked how much something was and response was it’s I. The papers just sign…. explained nothing!!! I asked how much something was and response was it’s I. The papers just sign…. More

by SEALION Verified Customer Verified Customer

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Friendly, fast, helpful, reassuring come to mind. I look forward to many years of this service center maintaining our car. I look forward to many years of this service center maintaining our car. More

by EDITNUTT Verified Customer Verified Customer

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Very efficient drop off and check-in. Communication regarding service is timely. All questions answered. Shuttle service makes the service much more workable. Communication regarding service is timely. All questions answered. Shuttle service makes the service much more workable. More

by robygood Verified Customer Verified Customer

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Great dealers and service I can tell in Bay Area. Trust the work. Recommend anyone Trust the work. Recommend anyone More

by DEEPESH19 Verified Customer Verified Customer

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I have been using Albany Subaru to buy and service for three cars, very well taken care of. Giving Peggy 5 stars even though she has retired!! three cars, very well taken care of. Giving Peggy 5 stars even though she has retired!! More

by pmarner Verified Customer Verified Customer

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I had a great experience. I would highly recommended them for anyone looking for service done to their car. I would highly recommended them for anyone looking for service done to their car. More

by ASFAN925 Verified Customer Verified Customer

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very nice people working there , I can highly recommend to go there as customer for years now to go there as customer for years now More

by patrick Verified Customer Verified Customer

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SUPERB service and technical support! I am a disabled veteran who is blind in one eye and was having repeated warning lights illuminating on my new 2024 Forester. Needless to say I was I am a disabled veteran who is blind in one eye and was having repeated warning lights illuminating on my new 2024 Forester. Needless to say I was worried as I need all the safety systems operating at all times given my condition. I made an appointment and brought the car in for a scheduled service and troubleshooting. As this was the second time for the warning light issue, I immediately was offered a loaner (thank you!) and advised that my vehicle would be test-driven immediately. The Service representative and Serve Manager were extremely thorough in keeping my apprised of their progress with the testing and troubleshooting. It turned out that my car is sensitive to a preheated or completely defrosted windshield prior to driving during the cold mornings. The Service Manager (Aaron) helped me set-up the defrost settings during the auto quick-start function in the MySubaru app on my phone. Its been 3 weeks now of using the preheat function and not a single fault has appeared on my new Forester and the car has continued to run in great fashion. This issue was really bothering me and I was very busy to bring the car in for troubleshooting but I'm really glad I did and more than satisfied with the patience and service I received. On previous service visits, I have always been treated with the highest degree of respect and courtesy. I strongly recommend Albany Subaru Service Center and truly appreciate their service. Great bunch of people and work very well together as a team. More

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Customer service in Service Department is great, staff are really helpful and friendly, use the Express Service which works for me. are really helpful and friendly, use the Express Service which works for me. More

by martinjones337 Verified Customer Verified Customer

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My first experience with Albany Subaru service and I was very pleased. Explained everything, very timely, and completed the requested work on time. very pleased. Explained everything, very timely, and completed the requested work on time. More

by Jim P. Verified Customer Verified Customer

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