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James Madison
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44 Reviews
44 Reviews
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44 Reviews of James Madison
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May 13, 2024
Very efficient service department. Easy to dop off the car and they have a nice clean waiting area with coffee and snacks as well as a shuttle service to drop you off and pick you up Easy to dop off the car and they have a nice clean waiting area with coffee and snacks as well as a shuttle service to drop you off and pick you up if you are not able to wait. More
by cblackford
May 06, 2024
Albany Subaru has been great when it comes to vehicle services. Responsive, knowledgeable, and friendly staff! Subaru vehicles, not so much. This is my second Subaru in 6 years (new 2017 outback and cert services. Responsive, knowledgeable, and friendly staff! Subaru vehicles, not so much. This is my second Subaru in 6 years (new 2017 outback and certified preowned 2020 Ascent) and both have been riddled with issues; oil seepage around engine, broken axle, electrical glitches, wheel bearings, ball joints, tie rods, and transmission issues. No more Subarus for us! More
by Matty
May 03, 2024
Not all Subaru service centers are alike. That's why I will drive much farther to come to The Albany Service Center. The professionalism and care that they give each customer is impressive. That's why I will drive much farther to come to The Albany Service Center. The professionalism and care that they give each customer is impressive. They will go out of their way to explain your cars problems and what needs to be done to correct them, so that you understand what's going on. I totally trust them. More
by PAULACROSS394
May 03, 2024
Tire sensor lights still unresolved and we have to bring the truck back. This is a big inconvenience as we live a minimum of 45 minutes away, with traffic could be an hour. Brought the car in for maintenanc the truck back. This is a big inconvenience as we live a minimum of 45 minutes away, with traffic could be an hour. Brought the car in for maintenance check and oil change, Maintenance light is still on, we have to bring the car back to have it reset. Again we don't live close, big inconvenience. Wondering if the oil was even changed. Ever time we had the 4runner in for service it's incomplete or the issue is not addressed. We received a text the technicians were having an issue with the key, when I asked what the issue was no one knew and nothing documented. Concerning! More
by kimberlyclaus
Other Employees Tagged: Jan James , Don't know the names of the actual technicians, but I'd rate the 1 star.
April 28, 2024
I always bring my 2015 Forester here for quality service. The advisors are friendly, courteous, and very helpful. I always have questions and they provide detailed information to explain repairs that are nee The advisors are friendly, courteous, and very helpful. I always have questions and they provide detailed information to explain repairs that are needed and why. Most of the time, my vehicle is ready well before they tell me the service/repairs will be complete. For my most recent visit, they thought the part would take a few days to be delivered, but it came the same day. I feel comfortable taking my car to Albany Subaru for service and would recommend it to anyone who needs help with their Subaru. More
by tricia.mclendon
Other Employees Tagged: Sarah Saelee 5 stars
April 28, 2024
I met only pleasant people and was treated courteously on arrival. My return visit to retrieve my car was the same. I will definitely make Albany Subaru as my go-to service center. Thank you. arrival. My return visit to retrieve my car was the same. I will definitely make Albany Subaru as my go-to service center. Thank you. More
by ted29yim
April 27, 2024
Very professional and courteous, made aware of all procedures ahead of service and was out in less time than scheduled . procedures ahead of service and was out in less time than scheduled . More
by littleboyracing
Other Employees Tagged: Nick Riise
April 26, 2024
Everyone was very accommodating for my situation. I needed to leave my car earlier than my scheduled appointment because I had to go out of town. It felt like they wanted to really make sure I was ta I needed to leave my car earlier than my scheduled appointment because I had to go out of town. It felt like they wanted to really make sure I was taking care of. My service advisor was great did not feel like he was selling anything to me. More
by harpalgill74
