Christopher Rivera

Excellent service. Friendly staff. Considerate car loaner service. Efficient system. Excellent!!! Glad to be a part of the Lexus family. I’ve already written a Super Bo Friendly staff. Considerate car loaner service. Efficient system. Excellent!!! Glad to be a part of the Lexus family. I’ve already written a Super Bowl quality tv add. If interested. Call More

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10 out of 10! Super attentive and efficient! I would recommend. Chris is the best! Super attentive and efficient! I would recommend. Chris is the best! More

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They knew this review was coming. January 2025 I took my vehicle in for service, bought up a concern about the starter hanging up. Shop foreman came out along with the excelle January 2025 I took my vehicle in for service, bought up a concern about the starter hanging up. Shop foreman came out along with the excellent and professional service advisor Chris. BOTH he, myself and the shop foreman verified it’s the starter. Wayne the service director came out, said if it happens again let me know. Bought the car back July 9, 2025, had videos sent in ask Wayne asked, showed the shop foreman, assured it was the starter again. Wayne said he would replace the starter under good will. Contacted him July 9, 10 & 12 verifying my phone records before accusing anyone. He never returned my phone calls after leaving several messages. Bought the car in without an appointment and they quoted me $1,000 to replace the starter. January 2026, dropped the car off again, was told it would be replaced under good will, car sat for three weeks, then Wayne changed his mind to say it may be something else. The good will price was less funding, which raised an integrity concern after he changed his mind. Lied to the Lexus brand engagement center saying he doesn’t want to replace the starter as it may be something else. Long story short just don’t lie to someone saying you will do something, ask for videos, verifying it’s the starter then changing your mind. I won’t be returning as previous employees warned me about integrity issues. It appears as they changed management, integrity has declined. I never complained nor asked why on a test drive my car was reved up to 6300 RPMS. Chris was excel and professional and a great service advisor. Jamie and Wayne is the reason why I won’t be returning. My started was later replaced by another Lexus dealer under good will. They had ZERO issues with doing this. Thank you Cherry Hill Lexus for wasting three weeks of my time and since it became a money issue for you and your dealer, it’s fine with me. Character and integrity speaks for itself. I didn’t mention as you stated on the phone this is a business and what if it’s something else? I WOULD HAVE STILL GOTTEN IT FIXED! Just don’t say you will do something then lie and not return customers phone calls. Fiancé and I were purchasing a GX but changed our minds after this experience, had a blank check and asked Chris what he thought about the motors, just won’t be returning here. Integrity continues to decline. Respectfully Lexus customer. More

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Great customer service. Really take care of customers. Nice loaner cars. The service adviser was great and helped me diagnose a problem after I returned the next day witho Really take care of customers. Nice loaner cars. The service adviser was great and helped me diagnose a problem after I returned the next day without an appointment. More

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Jamie has good communication skills and is very knowledgeable with Lexus products & service. As a bonus, Jamie is dependable, credible & pleasant.. Good job!! knowledgeable with Lexus products & service. As a bonus, Jamie is dependable, credible & pleasant.. Good job!! More

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Jamie Robinson is the absolute best - always trust her with my cars. Very know and friendly. with my cars. Very know and friendly. More

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Customer service is excellent and helpful. Person is helping me at service department he is very patience and nice , generous . I’m very grateful for everything he has to deal with Progressive Person is helping me at service department he is very patience and nice , generous . I’m very grateful for everything he has to deal with Progressive insurance they r worst person to deal with contact and has no zero professional work ethics at all to response back r even to call h back With Lexus they have so much patience to deal with I definitely recommend them all time thank you for your help Chris . More

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The sales representative, Chris from Cherry hill, NJ was great. Very attentive, patience and friendly and efficient. great. Very attentive, patience and friendly and efficient. More

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No waiting time before being seen very courteous and excellent service including my sales associate coordinating things. excellent service including my sales associate coordinating things. More

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Had service on my 2023 Lexus Rx350. As always Christopher was great. And 20000 maintenance was performed same day. No issues were found with the car. As always Christopher was great. And 20000 maintenance was performed same day. No issues were found with the car. More

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