Christopher Watson

Hollywood Kia responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with Chris and our team, and we look forward to working with you again. wecare@hollywoodkia.com

virgsoto responded

My visit to Hollywood Kia Service on April 19, 2024, left me deeply dissatisfied, warranting a rating well below the minimum. Despite punctuality on my part for the scheduled 9:45 AM appointment regarding the ABS sensors on my 2016 Kia Sorrento, my experience was marred by prolonged delays. Despite arriving at 9:30 a.m., it was at 10:00 a.m. that my service advisor, Chris Watson, finally addressed my concerns. After examining my vehicle, Chris informed me of two recalls and suggested a one-hour diagnostic for the sensor issue, to which I consented. Expecting updates, I provided my current contact number to replace the outdated one in their system. However, as the hours wore on, neither a call nor an update materialized. By 1:00 PM, frustration peaked, prompting my attempts to reach Chris Watson directly via his provided line, to no avail; the line remained persistently busy. Turning to the primary service line, I was placed on hold immediately after each call. After numerous attempts, I finally spoke with a staff member who relayed Chris's supposed completion time of 4:00 PM. I expressed my bewilderment that I had yet to receive any information on the diagnostic findings for the sensors. By 3:00 PM, still without an update, I made several more unsuccessful calls, each ending with being put on hold. Desperate for resolution, I tried various departmental numbers but failed. At 4:00 PM, when I called again, I was abruptly transferred to Chris Watson's voicemail, a stark contrast to the earlier difficulty in reaching anyone. They knew it was my phone number and directly transferred me to his voicemail without speaking to me. This sequence of events led me to question the sincerity of their efforts, especially considering their apparent knowledge of my contact details throughout the day. Feeling disregarded and disrespected, I visited the dealership at 5 p.m. Upon encountering Chris, he claimed to have attempted to reach me through calls, texts, and emails to approve a $636 repair for sensor replacement. I challenged the validity of his contact information, underscoring the miscommunication that plagued the entire ordeal. At this juncture, I felt utterly disillusioned and dismissed by the entire experience. The level of service fell far below what any customer should expect, leaving a lasting impression of dissatisfaction and frustration.

Hollywood Kia responded

Thank you for this feedback. We're very sorry to see that you aren't having the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen. wecare@hollywoodkia.com

Hollywood Kia responded

Thank you for your review. We're sorry your visit didn't go as planned, Luiz, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here. wecare@hollywoodkia.com

Hollywood Kia responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Hollywood Kia! wecare@hollywoodkia.com

Hollywood Kia responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience with Chris here at Hollywood Kia. wecare@hollywoodkia.com

Hollywood Kia responded

Thanks for sharing your thoughts about your experience with Hollywood Kia. We appreciate your business and hope to see you again soon! wecare@hollywoodkia.com

Hollywood Kia responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Hollywood Kia. wecare@hollywoodkia.com

Hollywood Kia responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Hollywood Kia; we look forward to having you as a valued customer for many years to come. wecare@hollywoodkia.com

Hollywood Kia responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Hollywood Kia, we look forward to having you as a valued customer for many years to come! wecare@hollywoodkia.com