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Claudine Mathews
Claudine Mathews at Jim Ellis Chevrolet
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Claudine Mathews

Service Advisor

Jim Ellis Chevrolet

5900 Peachtree Blvd.
Atlanta, GA 30341

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4.4
8 Reviews

Dealership Experience

9 yrs, 3 mos

Industry Experience

9 yrs, 3 mos

Languages Spoken

English English

4.4

8 Reviews

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8 Reviews of Claudine Mathews

April 20, 2024

Dealership Rating
Employee Rating

Luis was very helpful. Dealership they’re not interested in us as a customer I won’t come back Thank you More

by Acastanedaess
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Vladimir Kochubey, Elise Schaaf, Luis Valdez, David Theriault, Retanza Grier, Loan Pham, Michael Fair, Jason Blanchard, Orlando Jeffrey

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Apr 23, 2024

Jim Ellis Chevrolet responded

Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please contact Ralph Sorrentino, General Manager directly at rsorrentino@jimellis.com. Our goal is to make sure everyone who visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you. \

April 17, 2024

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Employee Rating

Best dealers in town . JimEllisChevrolet is the best in GEORGIA.And Nick made excellent job.I will recommend all my friends More

by Anthony Portillo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Vladimir Kochubey, Elise Schaaf, Luis Valdez, David Theriault, Retanza Grier, Loan Pham, Michael Fair, Jason Blanchard, Orlando Jeffrey

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Apr 17, 2024

Jim Ellis Chevrolet responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Jim Ellis Chevrolet and for helping to spread the word about us, Anthony. Expect the Best! Service Manager Mr. David Theriault

January 25, 2024

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Employee Rating

The wait time for your car to get into the garage is too long. Dropped off Thursday wasn't expected until Tuesday. That's a long time if you only have one car. More

by LTREADMILL
Recommend Dealer
Yes

Other Employees Tagged: Claudine Mathews

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Jan 26, 2024

Jim Ellis Chevrolet responded

Thanks for sharing your feedback about your experience with Jim Ellis Chevrolet. We do apologize for the long wait and appreciate your patience. We hope to see you again soon! Expect the Best! Service Manager Mr. David Theriault

January 11, 2024

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Employee Rating

This was a pleasant experience from scheduling thru service. Fast, courteous, professional, engaging, customer service More

by Andrelrutledge
Recommend Dealer
Yes

Other Employees Tagged: Claudine Mathews

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Jan 11, 2024

Jim Ellis Chevrolet responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Jim Ellis Chevrolet. Expect the Best! Service Manager Mr. David Theriault

January 11, 2024

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Employee Rating

Received recommendations for services that had been completed at Jim Ellis in the last six and 12 months More

by JASONCOLE03
Recommend Dealer
Yes

Other Employees Tagged: Claudine Mathews

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Jan 11, 2024

Jim Ellis Chevrolet responded

Jason, Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service doesn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail. Expect the Best! Service Manager Mr. David Theriault

January 07, 2024

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Employee Rating

all good except I asked to have my tires balanced and rotated with my oil change and they didn't balance the tires More

by patmcdermond
Recommend Dealer
Yes

Other Employees Tagged: Claudine Mathews

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Jan 07, 2024

Jim Ellis Chevrolet responded

Pat, We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. Please feel free to contact us directly or let us know the best way to contact you and we will reach out. Expect the Best! Service Manager Mr. David Theriault

January 05, 2024

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Employee Rating

Oil change service took far too long to complete. In addition, the technician did not properly inflate the tires. More

by KURTBAUMGARDNER
Recommend Dealer
No

Other Employees Tagged: Claudine Mathews

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Jan 10, 2024

Jim Ellis Chevrolet responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, Kurt, please contact Ralph Sorrentino, General Manager directly at rsorrentino@jimellis.com. We'd love to get to the bottom of this and turn things around for you.

January 05, 2024

Dealership Rating
Employee Rating

Clean - prompt- professional - thorough Areas were clean , staff was prompt and professional, and the service was thorough and all aspects of service were explained in detail. More

by PWISLAR
Recommend Dealer
Yes

Other Employees Tagged: Claudine Mathews

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Jan 05, 2024

Jim Ellis Chevrolet responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Jim Ellis Chevrolet. Expect the Best! Service Manager Mr. David Theriault

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