Clay Stottlemyre

As usual, I had exemplary service and communication. Keep up the good work and I least for me change nothing. Keep up the good work and I least for me change nothing. More

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Clean, courteous, fast. The service waiting area was comfortable. The staff was courteous. The service work was fast. The price estimate for new tires was outrageous, so I could not recommend buying ti comfortable. The staff was courteous. The service work was fast. The price estimate for new tires was outrageous, so I could not recommend buying tires there. Otherwise, was a great overall experience. More

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I have always had a positive experience with them in sales and service, except the one time they failed to tighten the drain plug, and I live 25 miles away. The next morning my garage floor was cover sales and service, except the one time they failed to tighten the drain plug, and I live 25 miles away. The next morning my garage floor was covered with oil and I had to drive back and get it redone. They gave me a bag of oil soaker to clean it up myself. I appreciate the complimentary car wash. More

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Sixteen years of great customer service....Clay does an outstanding job! Not sure why the review needs to be 25 words... I can send a compliment in much fewer👍 outstanding job! Not sure why the review needs to be 25 words... I can send a compliment in much fewer👍 More

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The company is dedicated to helping the customer get what they want. The car salesman Mr. Gingrich is exceptional in his service. We have always loved your company. We have had Ford’s Chrysler’s and now To they want. The car salesman Mr. Gingrich is exceptional in his service. We have always loved your company. We have had Ford’s Chrysler’s and now Toyotas from them and we’re a dedicated Machens family. Their service department is unparalleled for keeping us happy and very helpful and keep us well pleased. More

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Almost a total waist of my time and money. I went in for a couple factory recalls, an oil change, and to look at a couple dash light issues.. After 6 hours they call me and tell me I owe them o I went in for a couple factory recalls, an oil change, and to look at a couple dash light issues.. After 6 hours they call me and tell me I owe them over $30 I find out that the majority of this price is for diagnostics, and they had forgotten the factory recalls "which could possibly lead to the breaks not functioning, and shrapnel from the airbag". He said he needed to order parts and tried to reschedule me for a different day. But I had made this appointment for the factory recalls, and I knew the parts had been ordered the day before. When I mentioned this to him he tried to tell me that the lady who made the appointment wouldn't have known what parts to order. Which is not true because I was on the phone when the parts were ordered. $300 for an oil change and a couple minor fixes? I'm sure my anger and panic was heard over the phone, and he said he would try to get the recalls done. So within the 45 minutes it took me to walk back to the dealership they had finished both recalls. And it's a good thing because I was already looking for a Toyota contact to voice my frustrations. The price was lower than he had told me on the phone as well. I don't want to complain about that but the prices might change depending what kind of customer you are. If you know what I mean. I won't be back even if I have another recall. More

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Satified customer for over 35 years. I’ve bought Toyota’s from Machens since the 1980s. Their service has been superior and their vvehicles legendary for reliability and class. All they n I’ve bought Toyota’s from Machens since the 1980s. Their service has been superior and their vvehicles legendary for reliability and class. All they need is regular maintenance for over 100,000 miles. Machens sale and service people are always courteous and knowledgeable. Their facility is squeaky clean, comfortable, and well-supplied with beverages and snacks. More

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Very good service, reasonabley priced. Practically all of our service work here has been scheduled maintenance & they have always done good work at reasonable prices. They have always asked Practically all of our service work here has been scheduled maintenance & they have always done good work at reasonable prices. They have always asked first about performing anything additional and have explained their reasoning. Have had no problems scheduling appointments. More

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5000 mile check-up Great service, very friendly. Service performed in a timely manner, as well. Dealership honors commitments made by employees. Great facilities. Dealer Great service, very friendly. Service performed in a timely manner, as well. Dealership honors commitments made by employees. Great facilities. Dealer involved in & committed to community. More

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Recent Service Great first time experience. Layout very customer oriented. Having three bays to bring my vehicle in is wonderful. Great lounge with multiple refreshm Great first time experience. Layout very customer oriented. Having three bays to bring my vehicle in is wonderful. Great lounge with multiple refreshments for customers to wait. More

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