We recently bought a new Toyota Avalon from Joe Machens Toyota-Scion. They had the exact car we were looking for with everything we wanted. We found everyone we came in contact with in the process to be very knowledgeable and helpful. The experiences we had with each person including the General Sales Manager, Sales Representative, Business Manager, Delivery Representative and Service Representative were all outstanding. We would highly recommend the dealership and the individual people we worked with to anyone in the market for a vehicle as you will be treated well.
"Attentive and hospitable"
I appreciated the willingness to help that I received from the car mechanic to the car salesmen, everyone was aware and on-top of their customer service attention.
"Wonderful to work with"
Rafael was a great guy to work with. We were able to get the vehicle we wanted and our trade ins got a good value to put towards the new vehicle. We have taken the vehicle in several times since to get it serviced by the Toyota Service Department, and they made every effort to make things right with our vehicle's service.
"Working with Bill Hinson was pleasurable and easy"
Just wanted to say that I really enjoyed working with Bill Hinson. He was forthright, efficient, and a great resource to turn to whenever I have a question about my Tacoma Also, I deeply value Mr. Terry Pruett and Kevin Hollins in service. They are also top notch at their jobs. I also really enjoy the new dealership building.
"happy to be a Toyota family :-)"
We've purchased 3 cars from this dealership and have much of our repair work done here as well. We bought our last 2 cars from Rafael Romero, who went out of his way to help us through the buying process. We bought 1 from Thad Torgerson, who was also very patient with our questions. A big shout-out to Paula, Terry, and Jim in Service; they're always ready to work with us on any and all concerns. Knowledgeable staff...Thanks, everyone!!
"NOT A JOKE"
A few years ago I was looking on line for a replacement for my old van. I got an email from Dean Hovis telling me I had been approved for a loan for a new vehicle. Honestly, I thought this was some sort of telemarketing or scam. I am really happy that I took the opportunity to investigate, get to know Dean and the wonderful staff at Joe Machens. Eve my 10 year old granddaughter will no longer let me get any service done unless she can go with me. She said she can't wait until she is old enough to buy her first car from Dean.
"Great Experience and Vehicle"
Rafael Romero was very helpful, both via email before the purchase and during my test drive and through the purchase process.
Terry Pruett and Jim Sublett have been very helpful in servicing my vehicle since my purchase.
"Hassle-free sales experience and excellent customer service"
- Andy Emerson
We knew exactly the vehicle we wanted to purchase so contacted Mr. Hovis via e-mail. He answered any questions and we negotiated a deal we could live with. The service department is always friendly and does not try to sell us things we don't need. Never any issues.
"Salesman Scotty Justice"
We have purchased 3 vehicles from Scotty. He has always been very knowledgeable about the vehicle and the different options on them. We feel he is very honest and is easy to work with. We have never felt pressured to buy. We enjoy doing business with him and appreciate the customer service we recieve at Machens.