Colette Shouger | Page 2

Colette was very friendly. She would email me, to keep me notified when cars were coming in. Very easy to work with. I appreciated her diligence in finding me exactly what I wanted. notified when cars were coming in. Very easy to work with. I appreciated her diligence in finding me exactly what I wanted. More

by ZENFAM66 Verified Customer Verified Customer

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What a great team! Very organized, knowledgeable and professional. I would recommend this dealership to anyone who wants great service and a car. Despite it being Memorial Day weekend my car was ready professional. I would recommend this dealership to anyone who wants great service and a car. Despite it being Memorial Day weekend my car was ready when promised. More

by BIGMAMAUNICORN87 Verified Customer Verified Customer

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Great experience! I had been looking for a 2021 AWD Limited or Platinum Sienna for a while. I called when one was on its way in and Colette saved it for me. She and Ira were both great to work with. Limited or Platinum Sienna for a while. I called when one was on its way in and Colette saved it for me. She and Ira were both great to work with. I would definitely come back to buy another vehicle, but hopefully I won't need one for a LONG time! More

by LAUREN Verified Customer Verified Customer

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A simple "complimentary" 1st time oil change took 90 minutes, with an appointment! They didn't even wash my car or offer to wash my car. Elk Grove Toyota never took more than 45 minutes for the same se minutes, with an appointment! They didn't even wash my car or offer to wash my car. Elk Grove Toyota never took more than 45 minutes for the same service and ALWAYS washed my car. My husband had similar negative experiences with the Subaru he bought at Maita, 2-3 hours for services that should have taken half that time. Neither of us will ever return to a Maita dealership. When I bought my used Prius there last year, they lied to me, did not give me the trade-in amount they had promised. They sold me a car with no spare tire, even though on the inspection checklist they checked off that it was included, and never answered my email or voicemail inquiries about it! Also, there was no cargo cover, even though the online description said "covered cargo area". How do you sell a Prius without a cargo cover?! It's like driving with the trunk wide open. They said it was an extra $600+! I found one on Amazon for $90, including shipping and tax. Don't go to Maita! Go to Elk Grove Toyota or Folsom Lake Toyota or ANYWHERE else. More

by SHARENELINK Verified Customer Verified Customer

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The whole process was fast friendly and a genuine pleasurable experience. Car buying can be stressful at times, but not so at Maita. A real family environment. pleasurable experience. Car buying can be stressful at times, but not so at Maita. A real family environment. More

by SCOTTRULE Verified Customer Verified Customer

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I had to wait too long to complete the deal. You were enflexable on your pricing. I had to argue about my trade. There was no one available to explain the options on the car upon delivery. I overheard ot enflexable on your pricing. I had to argue about my trade. There was no one available to explain the options on the car upon delivery. I overheard other salespeople badger a female customer about purchasing the extended warranty after she had agreed on buying the car. Typical car buying BS. More

by GREGFISHER Verified Customer Verified Customer

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My first time bringing the car in for maintenance. Really appreciate the time and the effort. Great customer service. Look forward to the next visit. NOTE: Listing Colette Shouger because I never Really appreciate the time and the effort. Great customer service. Look forward to the next visit. NOTE: Listing Colette Shouger because I never had chance to rate her. She gets 5 stars for great customer attention and sensitivity to my needs/time schedule. Would have never purchased car at this dealership if it were not for her. More

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Great service by professionals The sales person did what it took to earn my business. She was forthcoming with pricing and offered a decent trade in price. This was a great buying e The sales person did what it took to earn my business. She was forthcoming with pricing and offered a decent trade in price. This was a great buying experience. More

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Five Star Customer Service & Product | Collette Was Awesome! Collette, their internet sales manager, is the reason we purchased this vehicle. She has excellent communication and customer service skills. She resp Collette, their internet sales manager, is the reason we purchased this vehicle. She has excellent communication and customer service skills. She responded timely. Was patient with my requests and went above and beyond to make sure we go the vehicle and pricing we needed. Maita Toyota of Sacramento is lucky to have Collette. More

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Great Experience at Maita We highly recommend working with Collette, she was helpful and honest. She also offered the best price in comparison to the other Toyota dealers. T We highly recommend working with Collette, she was helpful and honest. She also offered the best price in comparison to the other Toyota dealers. Thank you Collette! More

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