Cowboy Robert Goodman | Page 8

I was able to work well with a laptop there in the waiting area very well. waiting area very well. More

by INSPERACE Verified Customer Verified Customer

Helpful 0

Report | Print

Chaime Breaux did a great job getting my car evaluated ab set a plan for repairs. He kept me informed of the progress and arranged transportation to and from the dealership for me. set a plan for repairs. He kept me informed of the progress and arranged transportation to and from the dealership for me. More

by BBVRANCH Verified Customer Verified Customer

Helpful 0

Report | Print

The Quick Lane folks were easy to work with and got this recall work done faster than I had been told. Great job recall work done faster than I had been told. Great job More

by RAYCHADDERDON Verified Customer Verified Customer

Helpful 0

Report | Print

Great service, awesome people, happy how they handle all my truck needs. Will recommend my friends and family my truck needs. Will recommend my friends and family More

by EVGAYTAN Verified Customer Verified Customer

Helpful 0

Report | Print

Staff greeted me when I walked into the door for my Quicklane appointment and was very attentive to ensure that my new Ford Maverick was taken care of exceptionally. Good job! Quicklane appointment and was very attentive to ensure that my new Ford Maverick was taken care of exceptionally. Good job! More

by BKORTEGO Verified Customer Verified Customer

Helpful 0

Report | Print

Everyone I dealt with in service and parts was very friendly and a pleasure to talk to. I Had an issue with a seat trim part, the part number was wrong in the Ford/Lincoln system. Though it took a whil friendly and a pleasure to talk to. I Had an issue with a seat trim part, the part number was wrong in the Ford/Lincoln system. Though it took a while, several people hung in there after a few tries and made sure we got the correct part and the repair was done properly and looked like new. Cowboy Goodman was very thorough, Shay Piel made sure I had something to drive. And David in parts used his own credit card to get the correct part shipped from another dealership to expedite getting it done after the first few wrong part deliveries. They worked hard as a team to get this done right. Robert Fox at corporate Lincoln Concierge helped with the part number resolution, contacted me and called me and the dealership on a regular basis to make sure things stayed on track and meeting expectations. Robert is a very good communicator and excellent in customer service. Thanks for the team effort. More

Helpful 0

Report | Print

Extremely friendly customer service. Service was performed in less time than expected. That’s always a plus! Service was performed in less time than expected. That’s always a plus! More

by CHERYL.DARTER Verified Customer Verified Customer

Helpful 0

Report | Print

The reason I gave three stars is because the mobile appointment I had was not honored on my appointment day. I kept calling and leaving messages. I was called in the evening by the person in charge and appointment I had was not honored on my appointment day. I kept calling and leaving messages. I was called in the evening by the person in charge and he said he forgot to call me. So, I was given another appointment and still no one showed up. Finally, I spoke with Cowboy (service dept) and he made sure someone came to my house for the appointment that day. I was disappointed with the person in charge of the Mobile Service Department. The person who came to my house was nice and explained to me what he had to do to service my vehicle. He gets Five stars and Cowboy too! I would also like to say that my husband and I have bought vehicles from here and the service was great. This unfortunate incident will not deter us from coming back. More

by SIRENACASPER Verified Customer Verified Customer

Helpful 0

Report | Print

I will never go back real bad customer service from supervisors to just bad service I’ll will never come back supervisors to just bad service I’ll will never come back More

by Socorro.Serrato66 Verified Customer Verified Customer

Helpful 0

Report | Print

Great dealership. It is not often you find a dealership that really delivers on the story about caring about customers. Frequently you will find one person who is good It is not often you find a dealership that really delivers on the story about caring about customers. Frequently you will find one person who is good and then the team let's you down. I have been continually and pleasantly surprised by the top notch consistency of everyone I interact with at Mac Haik Ford. A special shout out to Cowboy Robert Goodman for always making my visits there a quality experience. More

by BOONE2 Verified Customer Verified Customer

Helpful 0

Report | Print