I purchased a car from this dealer that I thought was CPO inspected. I am convinced it was not and recently found other complaints very similar. I spoke to two managers but neither would fix a defect that was discovered within the first 25 miles. Before you buy CPO Google this article: "when your certified-pre-owned-car-defective". I wish I had read this first.
"Best of Class_Sales, Service, & Finance!"
From the time that I purchased my Mercedes six years ago to the present day, Mercedes-Benz of St. Charles Il has created an altogether new and refreshing experience from Sales (Craig Falkenthal) to Service (Mark Matuszewski) to Finance (Gene Woods). Mark Matuszewski knows my car better than I do and he makes sure that it is always fully serviced. I look forward to getting my car washed and cleaned, just so say hello to my friends at Mercedes-Benz of St. Charles. Thank you for all that you do!
"Engine Light on dashboard"
- Shawn Malekpour
Excellent service and very goid customer setvice. I enjoyed to bring my car for service at St Charles Mercedes Benz and particulary from Mr Carig Falkenthal
"Love this Mercedes Team ! "
- Cynthia Banks
This is a beautiful dealership with a great group of people! Efficient, smart, caring and knowledgable - takes one team to know one, The Cindy Banks Team!
Other Employees Tagged:
Great first time experience with Mercedes-Benz of St. Charles. Tim Calleja and Craig Falkenthal were professional and provided a great experience! I will be a repeat customer.
Other Employees Tagged:
"GM truly cares about customer service"
We purchased a pre-own E350 and realized that there was a vibration when breaking. I contacted the general manager Craig Falkenthal and he spoke to service, they set up a time for us to bring in the vehicle. They provided a loaner and handled the repairs. We are very pleased and will be customer for a long time. Dean Pontrelli in service was great, very professional , made sure we were satisfied and happy with the results. My wife and I are very happy with the service experience.
"Carol made the buying process very special. She is..."
Carol made the buying process very special. She is personable, professional, and an excellent salesperson. I am in sales and always appreciate seeing a salesperson with a solid sales process and selling skills. Carol is top notch. The delivery process was smooth and Craig gave the dealership a feeling of being part of a family. I also purchased a few items from Jimmy in Parts. He is a car guy like me and those are the people you enjoy dealing with when buying accessories. I will buy again from this dealership.
"Mercedes-Benz of St Charles has been my choice for the..."
Mercedes-Benz of St Charles has been my choice for the last fifteen years in purchasing new vehicles for my family. I have found their service to be exemplary. The employees of Mercedes-Benz of St Charles are professional, courteous and competent. I will continue to purchase and service my vehicles at Mercedes-Benz of St Charles due to the personal relationships I have developed with Craig Falkenthal and his staff.
Terrence J. Bachner
"The team was very welcoming and efficient. Every promise..."
The team was very welcoming and efficient. Every promise was kept and they were very helpful in informing me about all aspects of the purchase and options with out being aggressive. They acted in a professional way and provided excellent service. Everything was delivered as agreed to.
"Excellent Service, I gave St. Charles Mercedes all 5 star..."
Excellent Service, I gave St. Charles Mercedes all 5 star ratings because they are simply the best dealership around. I have bought many cars from many different dealers, they are without a doubt the easiest to work with.