Curtis Hensley | Page 6

The best car buying experience that I’ve had. The manager was awesome and so was the finance manager, Ms. Joelle Williams. She made me feel comfortable and got me a very good deal on my purchase. The manager was awesome and so was the finance manager, Ms. Joelle Williams. She made me feel comfortable and got me a very good deal on my purchase. Jon Black is a good sales person but I think he should brush up on Toyota technology. Preston is an amazing person. Hands down the best sales manager. He’s very empathetic and definitely has intentions to make life long customers and wants to build a strong work relation with customers. This dealership has to be one of the best in all of the USA. More

by EJ Verified Customer Verified Customer

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The team was awesome and great personalities which helped to make time pass on a very busy day for them. to make time pass on a very busy day for them. More

by FORESTBOUND22 Verified Customer Verified Customer

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Unfortunately my truck was stolen from this Corwin Toyota while it was there for a few major warranty repairs. Took my truck in for warranty repairs in July Parts on hold Parts come in August, tech didn’t while it was there for a few major warranty repairs. Took my truck in for warranty repairs in July Parts on hold Parts come in August, tech didn’t seal it right, rework was in order, parts on hold again. Was informed in September that my truck was stolen from the dealership lot and my aftermarket tracker was removed. Not sure how my key fob was stolen to be able to take my truck when it was in their care because I’ve been informed that there are no security cameras at this location. Filed the stolen vehicle under my insurance Because I’m not an expert on getting my truck stolen, when it should’ve been under the dealership for being in Corwin’s “care”. No longer wanted to do business with Corwin but being out of a truck and in this time of trying to find one, I decided to purchase another truck from Corwin. Not looking for handouts but I didn’t feel like the General Manager was very helpful with pricing especially since he had a different opinion on the matter when my truck was stolen in their “care”. Proceed with caution if you drop your vehicle off for repairs because you might not get it back. Did not want to share my experience but with the constant emails from Corwin asking to share, I figured I’d be honest. More

by BDMCL12241 Verified Customer Verified Customer

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Hard to get ahold of people when needed to talk. Was given wrong Information. Cancelled extended warranty 2 weeks later but cannot change the monthly payment amount. Was pressured to buy the extra w Was given wrong Information. Cancelled extended warranty 2 weeks later but cannot change the monthly payment amount. Was pressured to buy the extra warranty without time to discu and think about it. Finalization of the sale took way too long. Service dept great however! More

by MIKER30055 Verified Customer Verified Customer

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I came from out of state looking for a new vehicle and Kim Hong did a wonderful job of making me feel like I was right there with her the whole time! The transaction went seamlessly as soon as I came to p Kim Hong did a wonderful job of making me feel like I was right there with her the whole time! The transaction went seamlessly as soon as I came to pick up my new car. I recommend Corwin Toyota for anyone looking for a friendly, knowledgable team that keeps you in the loop every step of the way. More

by DMATUSKA44 Verified Customer Verified Customer

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My experience has been better than expected. I say this because customer service has been great, even though I was not able to drive away with my pre-owned vehicle after committing to purchasing I say this because customer service has been great, even though I was not able to drive away with my pre-owned vehicle after committing to purchasing it well above what I wanted to spend because of problems that should have been corrected when they did their "thorough" inspections. Besides this issue and still waiting for repairs to be made, the team has taken care of me with a loaner vehicle until everything is right again. Hats off to them for being as busy as they are and still trying to make things right for me and my family. I still, wish they would have helped me out with something that seats my whole family. Still excellent IMO More

by JASON.LESTER916 Verified Customer Verified Customer

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Just bought an awesome car last week and it was a really positive experience. Even though the process was long it was easy and professional and they were so kind and friendly. positive experience. Even though the process was long it was easy and professional and they were so kind and friendly. More

by GAILWBENSON Verified Customer Verified Customer

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Everyone was helpful and nice to work with. Jason was knowledgeable and pleasant to work with Jason was knowledgeable and pleasant to work with More

by PRINCESSKATBUGG Verified Customer Verified Customer

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Friendly Quick transaction Clean location. All people I encountered were competent No problems Good experience All people I encountered were competent No problems Good experience More

by AOSIII Verified Customer Verified Customer

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Consumer protection alert* Misrepresentation For a moment I thought to myself am I too bossy? but wait a minute. The story begins I came across this 2014 Lexus Rx 350 online that I purchased and the moment I thought to myself am I too bossy? but wait a minute. The story begins I came across this 2014 Lexus Rx 350 online that I purchased and the price was few thousand below market. I kind of guess that it had a hail damage so I went and emailed the dealer to check if it had one and if the damage has been repaired. I was told that “it looks like it was repaired” Under the premise of having hail damage repaired, I drove an hour down to the dealer to check out the car the next day. When we were there, I even double-checked with my sales, Jeremy, if hail damage was repaired, then he said “I believe it is repaired” I trusted both statements. While we were looking at the car, there was damage to the rear bumper. On the paper we agreed to purchase the car if they get that fixed. We paid a deposit of $1500 on 23rd of June. Was told it would be ready on the 28th. Was told later they didn't have the part so it would be ready 4th of July. I and my girlfriend were like sign the paperwork paid the remaining down payments when the car is actually ready for pickup. Jeremy was hoping that we can sign the paperwork before the 30th. I and my girlfriend understand that he might want to count us in his sales for June, so we drove two hours round trips just to sign the paperwork and pay on 30th June. After picking up the car for a week and I noticed while washing the car, that the damage on the roof wasn't repaired. I've talked to the customer relations manager, talked to my sales, talked to the sales manager, and I believe also the GM. Well, they all had something in common which is kicking me around. The sales manager said something that I find it funny which was that “you should've checked it before driving off” Bruh, two of your employees told me it's repaired. And kept saying he had no idea that it wasn't repaired. Selling cars with false information. More

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