Dane Sonnenberg | Page 5
Service Advisor
Lake Norman Chrysler Dodge Jeep Ram
20700 Torrence Chapel Rd
Cornelius, NC 28031
57 Reviews
Write a Review57 Reviews of Dane Sonnenberg
June 26, 2023
Overall great communication from my service technician, Dane. He was really helpful in communicating and keeping me updated on the progress of my vehicle. Only hiccup was being told my loaner car was r Dane. He was really helpful in communicating and keeping me updated on the progress of my vehicle. Only hiccup was being told my loaner car was ready to pickup by someone on the support line, but after taking a half hour Lyft to pick it up, was told I didn’t have one available yet because my claim was still being processed. Clearly miscommunication but was frustrating being told one thing, make the trip and then have that not be the case. More
June 25, 2023
Wife brought vehicle in, but survey went to husband which irritates my wife. 2 1/2 hours for an oil change??? If they expressed how long it would take, probably wouldn't have left it. Rather pay $80 for t irritates my wife. 2 1/2 hours for an oil change??? If they expressed how long it would take, probably wouldn't have left it. Rather pay $80 for the oil change and not get the complimentary car wash than $110. Will probably look into other options for future oil changes. Previous visit was fine, unfortunately this visit was not. More
June 23, 2023
Service tech was excellent. When the vendor (Caliber) did the leak repair work they caused two minor chips in the paint near the bottom of the window. I’ve requested a touch up When the vendor (Caliber) did the leak repair work they caused two minor chips in the paint near the bottom of the window. I’ve requested a touch up pen so I can cover the chips. I think the leak issue is repaired, but need to wait on some rain since it is presently garaged at our second home. More
June 16, 2023
Professional, precise, compassionate and elite. I've gotten two cars from the dealership and it's always a great experience. The service department is stellar and quick too. I've gotten two cars from the dealership and it's always a great experience. The service department is stellar and quick too. More
Other Employees Tagged: Dan Gordon
June 14, 2023
Mark is absolutely a class act, phenomenal professional and this dealership is very lucky to have him. He made my entire purchasing process so easy, stress-free, and is very knowledgeable about the Jeep Gr and this dealership is very lucky to have him. He made my entire purchasing process so easy, stress-free, and is very knowledgeable about the Jeep Grand Cherokee that I purchased. I will definitely recommend Mark to my colleagues, friends, neighbors and anyone I know looking for a vehicle. Kudos to the entire team at Lake Norman Chrysler Dodge Jeep---incredible staff and I could not be happier with my experience at this dealership. More
Other Employees Tagged: Willie Brown, Mark Mosayebi, Donna Mauney, Dan Gordon, Wes McCullar, Christa Cook , Eric French, Vu Vo, Leona Cheek, Joe in service department--both exceptional