Dave Pickell | Page 3

Best service ever!! We had the easiest time purchasing our NEW van from Naperville Chrysler Jeep Dodge RAM. We worked with David who was very friendly and personal and we We had the easiest time purchasing our NEW van from Naperville Chrysler Jeep Dodge RAM. We worked with David who was very friendly and personal and we would definitely work with him again. We also worked with Dave who had previously worked with my father in law and he made sure everything went smoothly for us. We will definitely purchase another vehicle here when the time comes. More

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Great Experience with Bob Williams & Dave Pickell I have purchased and serviced multiple cars at Naperville Chrysler/Jeep and have always been very satisfied with the customer service. This latest pu I have purchased and serviced multiple cars at Naperville Chrysler/Jeep and have always been very satisfied with the customer service. This latest purchase with Bob went very smooth and we got a great deal on a great vehicle! More

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Excellent service from Bob Williams for our Jeep purchase Bob impressed us from the minute he greeted us in the parking lot as we were driving through in the rain to view their inventory for a Grand Cherokee. Bob impressed us from the minute he greeted us in the parking lot as we were driving through in the rain to view their inventory for a Grand Cherokee. Mentioned to Bob what we were looking for and he knew he had it in his inventory and he did! Genuine guy with very knowledgeable and efficient service had us out the door in our new Jeep in 30-40 minutes. Bob definitely enjoys what he does and we ere fortunate to experience his service. Thanks Bob! More

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Time effecient way of buying a car The entire purchasing process was very efficient. Large on-hand inventory of the model that we were looking to purchase. Many different colors and o The entire purchasing process was very efficient. Large on-hand inventory of the model that we were looking to purchase. Many different colors and option packages. Bob Williams, the salesman was very informative. More

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"You Gotta See SKI" My new car is perfect! The experience was top notch! Jim Szatkowski (SKI) is hands down the most professional sales representative to work with. Thoro My new car is perfect! The experience was top notch! Jim Szatkowski (SKI) is hands down the most professional sales representative to work with. Thorough, knowledgeable and efficient from purchase to delivery. Thank you Dave Pickell for your expert financial assistance. Naperville CJDR was a pleasure to deal with! More

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Bob Williams!!! Thanks!!!! Bob Williams was awesome at helping my family and I to find a vehicle. Bob was very professional and great to work with. Thanks! Zavala Family Bob Williams was awesome at helping my family and I to find a vehicle. Bob was very professional and great to work with. Thanks! Zavala Family More

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Sales deception with pushing extended warranty Be aware they will deceive you with the extended warranty and GAP protection by putting it into your loan agreement. The costs are astronomical and th Be aware they will deceive you with the extended warranty and GAP protection by putting it into your loan agreement. The costs are astronomical and they will not disclose the total amount up front but how much it costs in monthly payments to dupe you. BEWARE!!! I attempted to request them to remove those charges after signing the contract the very next day, signed it after closing hours and they said too late like they got me and unwilling to make it right for me. They said I need to cancel it with the bank which I found extremely odd. They also want you to agree and sign for arbitration giving up your right to sue them in court should anything arise. I'll live and learn on that one, no other dealer EVER did that to me buying new or used this is a first and last! Wonder what they would of done if I flat out rejected it? Not sell the car to me? Fine no problem, dealers are a dime a dozen. More

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How car buying should be. I came to Naperville Jeep after a bad sales experience at another dealership. Here's what I noticed about this dealership: 1.) the numbers are upfr I came to Naperville Jeep after a bad sales experience at another dealership. Here's what I noticed about this dealership: 1.) the numbers are upfront and clearly explained. Dave, the sales manager, and Chris, the Internet consultant, show us exactly what I wanted an educated me on whether some options may/may not be a good fit for me, and how those options affected price. 2.) there was zero pressure. Dave, Chris, and I worked together to find a common ground that worked for all of us. No tired sales tactics. Just good customer service. I'm sure the repeat business at this dealership is strong. 3.) better pricing. Cars are not a commodity, I understand that cars come with service and other intangibles connected to a dealership. But with that being said, it's nice to know that I got the best price around, and Dave and Chris wanted to make that happen. I would highly recommend this dealership. Dave and Chris are true professionals. You won't be disappointed. More

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Third time, not a charm Sales person didn't know the products. Sales manager offered to "buy" my satisfaction for a more favorable review. Awful dealership from the top dow Sales person didn't know the products. Sales manager offered to "buy" my satisfaction for a more favorable review. Awful dealership from the top down. More

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Fast and Painless Went on-line first to see which Cherokees were available and took in our choices. Starting with Chris, he had the vehicles ready for us to look at an Went on-line first to see which Cherokees were available and took in our choices. Starting with Chris, he had the vehicles ready for us to look at and test drive. Jim "Ski" took us for the test drive, was very thorough answering all our questions and gave us a good deal on the vehicle we wanted. Dave got our paperwork handled quickly and correctly! Very pleasant experience! More

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