David Ferrence

Very happy with last visit. Great staff. I had an issue with the vehicle that i just bought but they resolved it. Great staff. I had an issue with the vehicle that i just bought but they resolved it. More

by mneglia57 Verified Customer Verified Customer

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Second to none. This is the staple of Volvo dealerships if not dealerships in general. Jess, Mark and the entire team are fantastic. If not for them I would not b This is the staple of Volvo dealerships if not dealerships in general. Jess, Mark and the entire team are fantastic. If not for them I would not bother coming here. More

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The most striking feature of Smythe's Volvo Dealership is the professional and courteous nature of its staff. Coupled with which, the service which is provided there is of a very high standard. the professional and courteous nature of its staff. Coupled with which, the service which is provided there is of a very high standard. More

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Without too much detail Patrick McLaughlin was one of the best service advisors I've ever worked with. He listened and remedied a situation that would have lost me as a customer. I now feel very confiden the best service advisors I've ever worked with. He listened and remedied a situation that would have lost me as a customer. I now feel very confident that this dealership has my back..Shout out to David Ferrence the service manager who listened to Patrick and I and made stuff happen. Great work guys!!! More

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Without too much detail Patrick McLaughlin was one of the best service advisors I've ever worked with. He listened and remedied a situation that would have lost me as a customer. I now feel very confiden the best service advisors I've ever worked with. He listened and remedied a situation that would have lost me as a customer. I now feel very confident that this dealership has my back..Shout out to David Ferrence the service manager who listened to Patrick and I and made stuff happen. Great work guys!!! More

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Doug was able to help me with my 2025 xc40. He was able to get me in immediately and to have a computer program rerun. This was needed to my heated seats and steering wheel. The entire service He was able to get me in immediately and to have a computer program rerun. This was needed to my heated seats and steering wheel. The entire service group is professional and th main reason why I am on my 7th Smythe Volvo over the last 17 years for my family. Thank you Kevin for investing in the service department. Thank you, David for being an excellent and attentive service manager. More

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It was such a pleasure buying our new Volvo XC60 (in denim blue with a blonde interior) at Smythe Volvo in Summit, NJ. Kyle Jackson was our Sales Consultant- so very professional, knowledgeable and ami denim blue with a blonde interior) at Smythe Volvo in Summit, NJ. Kyle Jackson was our Sales Consultant- so very professional, knowledgeable and amicable! We went to a number of dealerships and Kyle was the one sales person who never pressured us and he gave us the best deal! He also gave a good trade-in allowance for our old SUV. David Mensah, the delivery specialist, taught us everything about the our new vehicle and made sure two seniors knew how to use the advanced technologies that comes with it. We were introduced to the Asst Service Manager, David Ferrence, who assured we will be in great hands when we need servicing. We had a good experience with the Finance Manager as well. We highly recommend Smythe Volvo- a family owned business that treats you as family! We also LOVE, LOVE, LOVE our New Volvo XC60 and recommend it as well. Thanks so much to Kyle and the rest of the Smythe Volvo team for all their help and guidance in buying our XC60!! More

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I worked with Bob Cezar on the purchase of my pre-owned certified used xc90. He was very helpful & transparent during this process. certified used xc90. He was very helpful & transparent during this process. More

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From the moment I entered the dealership a couple weeks ago through the point of sale, the staff treated me as their most valued customer. Jose Del Valle (sales associate assigned to me) was professional, ago through the point of sale, the staff treated me as their most valued customer. Jose Del Valle (sales associate assigned to me) was professional, knowledgeable, and extremely helpful, including making the time to meet me at my office for a test drive. Neil Amaral, (used car manager), personally engaged with me to finalize terms and make things right and ensured Smythe won my business. Abood Katib (financing manager) made it his business to speak to Neil to work out good pricing for me on warranties and the car itself, even though this was partially outside of his job. David Mensah did a great job of walking me through the vehicle step by step and was extremely knowledgeable and courteous. Henry Zhu was covering for Abood when I came to pick up the car and pay for it...he also helped enhance the warranty to an even better one and provided outstanding service and efficiency. A+ all around. I've purchased 2 cars (non volvos) from dealerships unrelated to Smythe in the past. Horror story having to save my wife from a bad situation at one....this experience was nothing like it and was first class treatment all the way. I will gladly come back for service and cars in the future and will gladly refer friends and relatives. Great job Smythe team! Sincerely, Eli Novey More

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The Service Advisor, Jessica Hermida and Assistant Service Manager, David Ferrence were great. It was Christmas Eve and I was visiting New Jersey from South Carolina I had a nail in my tire.and the se Service Manager, David Ferrence were great. It was Christmas Eve and I was visiting New Jersey from South Carolina I had a nail in my tire.and the service department was shutting down early for the holiday. The dealership had the exact tire for my vehicle . The tire was rotated and balanced and I was out of there in less than an hour. and I waa able to resume my holiday vacation. Thanks for the excellent service and the waiting area was great. Free wifi and great snacks. More

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