Declan Cohen | Page 25

Update all software in the computer We were treated very well, but they misjudged the time necessary for all of the updates, first estimate 1.5 hours, second estimate 3 hours, third esti We were treated very well, but they misjudged the time necessary for all of the updates, first estimate 1.5 hours, second estimate 3 hours, third estimate 4.5 hours. Not their fault though! They are all very cordial and gave us a loaner car. More

by BEATRICE97 Verified Customer Verified Customer

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Pleasant purchasing experience. I was disappointed when I arrived after my 1 hr drive and was told the car I was to check out and test drive was sold!!! It's funny how things work o I was disappointed when I arrived after my 1 hr drive and was told the car I was to check out and test drive was sold!!! It's funny how things work out. I checked out a similar auto and felt it was a bit small for my taste. There was a pretty CTS in the show room which caught my eye and that's what I ended up with. I appreciated the low key and knowledgeable sales person, Declan. My trade has issues and all was explained on how it affected my trade value. Happy with the price and the experience. More

by dleggieri Verified Customer Verified Customer

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Friendly & Efficient Scheduled for 8:00 AM serviced at 8:00 AM, just enough time to enjoy a cup of coffee and be on my way. All my questions were answered the service was Scheduled for 8:00 AM serviced at 8:00 AM, just enough time to enjoy a cup of coffee and be on my way. All my questions were answered the service was completed and explained. The facilities are clean and comfortable. Other dealership could learn some valuable customer services improvements by visiting here. Bottom line the respect me as a customer and they respect my car, can't ask for anything better than that. More

by dwyerr1948 Verified Customer Verified Customer

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Oil change The service manager is wonderful. Always cheerful and very informative. The staff is always very friendly. The waiting area is top notch. So far no co The service manager is wonderful. Always cheerful and very informative. The staff is always very friendly. The waiting area is top notch. So far no complaints More

by TECHNOSTRUCK Verified Customer Verified Customer

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Repeat Customer We've just purchased our third car from Otto and can't imagine going anywhere else. They're knowledgeable, flexible and just great to work with! We've just purchased our third car from Otto and can't imagine going anywhere else. They're knowledgeable, flexible and just great to work with! More

by ACLEAR Verified Customer Verified Customer

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Great car buying experience! Declan and Ian were very knowledgeable and accommodating. I did not feel rushed and they answered all my questions. Declan made sure I knew all the fe Declan and Ian were very knowledgeable and accommodating. I did not feel rushed and they answered all my questions. Declan made sure I knew all the features of my car before I left the lot. And checked off everything on my list that I needed in a SUV. Very friendly staff in every department. Would highly recommend them if you’re in the market for a new or used car. More

by Lap415 Verified Customer Verified Customer

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Excellent Buying Experience Excellent buying experience, no pressure. All staff courteous and pleasant to deal with. Past experience with maintenance issues on Escalade EXT hav Excellent buying experience, no pressure. All staff courteous and pleasant to deal with. Past experience with maintenance issues on Escalade EXT have all been positive. More

by PLETKO308 Verified Customer Verified Customer

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wonderful and very informative Top quality personnel from top to bottom. Extremely knowledgeable and helpful in explaining the new vehicle to us. Very patient. Made sure everything Top quality personnel from top to bottom. Extremely knowledgeable and helpful in explaining the new vehicle to us. Very patient. Made sure everything was understood More

by HWWALSH Verified Customer Verified Customer

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outstanding attentive efficient professional and accommodating every step. clean. didnt have to wait long and my car was ready on time, clean. a first class business thank you otto professional and accommodating every step. clean. didnt have to wait long and my car was ready on time, clean. a first class business thank you otto More

by JAMDDIPRETA Verified Customer Verified Customer

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Purchased Certified Preowned Vehicle I have purchased many cars from Otto. I dealt with a few different sales people over the years and have always had nothing but friendly, professional I have purchased many cars from Otto. I dealt with a few different sales people over the years and have always had nothing but friendly, professional and knowledgeable dealings. The same goes for the services department. I would not hesitate to go back when i need a new car or service the one i currently own More

by BOBROWE Verified Customer Verified Customer

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