Derrick Davis

Nissan of Rocky Mount responded

Hi there, Thank you so much for taking the time to share your review! We are absolutely thrilled to hear that you loved everything about your experience and that you walked out with a brand-new car! We do want to apologize that the process took a bit longer than anticipated. However, we want to assure you that Derrick Davis was working hard behind the scenes to explore all available auto financing options to ensure you walked away with the absolute best deal possible. Sometimes securing the perfect terms just takes a little extra time! We truly appreciate your patience, and we are so glad it resulted in a fantastic car buying experience for you. Welcome to the NISSAN of Rocky Mount family, and enjoy your beautiful new ride! Kelvin Bratcher Owner and Executive Manager NISSAN of Rocky Mount

Nissan of Rocky Mount responded

Hi tharper678, Thank you so much for the 5-star review! We truly appreciate you taking the time to share your experience with us. We are thrilled to hear that you found our dealership clean and our team to be quick, professional, and respectful. Our service department works hard to provide a welcoming environment and helpful care, so hearing that our factory-trained technicians and staff hit the mark means the world to us. Thank you for choosing NISSAN of Rocky Mount for your vehicle's needs, and thank you so much for your loyalty. We look forward to taking great care of you on your next visit!  Josh Kinneer Service Director NISSAN of Rocky Mount

Nissan of Rocky Mount responded

Thank you for the kind review! We’re so happy to hear Alexandria provided you with thoughtful service during your visit. Our service department is committed to making every customer feel valued and supported, whether they’re here for scheduled maintenance, oil change service, or more extensive auto repair in Rocky Mount. We truly appreciate your feedback and look forward to helping you again with all your future vehicle maintenance needs! Sincerely, Josh Kinneer

Nissan of Rocky Mount responded

Hi there, Thank you so much for taking the time to leave us a wonderful 5-star review! We are thrilled to hear that you experienced great customer service and that our team continues to do an awesome job for you. We also truly appreciate your honest feedback regarding the wait time. We know your time is incredibly valuable, and we are always working to improve our efficiency while ensuring our factory-trained technicians provide the thorough and high-quality vehicle maintenance your car deserves. Thank you for continuing to trust the service department at NISSAN of Rocky Mount. We look forward to providing you with another excellent and timely experience during your next visit! Sincerely, Josh Kinner  Service Director NISSAN Rocky Mountain

Nissan of Rocky Mount responded

Hi there, Thank you so much for taking the time to share such a heartfelt review with us. We're so glad that we could connect with you instantly and get things off to a great start right from that very first phone call. I'm genuinely sorry to hear that you had such a negative experience at other places before coming to us. We're thrilled that our team could step up, treat you with kindness, and provide a positive, judgment-free car buying experience. Thank you so much for putting your trust in us at Nissan of Rocky Mount. Enjoy every single mile in your new ride, and please don't hesitate to reach out if you need anything else! Best regards, Kelvin Bratcher Owner and Executive Manager NISSAN of Rocky Mountain

Nissan of Rocky Mount responded

Hello, Thank you so much for taking the time to leave us a 5-star review! We are thrilled to hear that our team was friendly, helpful, and attentive the moment you walked through our doors. Making sure your visit is easy and stress-free from beginning to end is exactly what we aim for during every car buying experience. We also want to say a huge thank you for spreading the word to your friends and family. Personal recommendations like yours truly mean the world to us, and it is the absolute highest compliment we could ever receive here at our dealership. Thank you again for choosing NISSAN of Rocky Mount. We wish you many happy and safe miles ahead in your new vehicle, and we are always here if you need anything else! Best regards, Kelvin Bratcher Owner and Executive Manager NISSAN of Rocky Mountain

Nissan of Rocky Mount responded

Hi Carman! Thank you for this FIVE-STAR review! We’re so glad to hear you enjoyed your visit and that our team made you feel welcomed and understood. Providing efficient, high-quality care is always our goal, and we’re happy we could deliver excellent auto repair in a timely manner. We look forward to helping you again in the future! Josh Kinneer Service Director NISSAN of Rocky Mount

Nissan of Rocky Mount responded

Thank you for your kind words and recommendation! We’re glad to hear our team was helpful and made a positive impression on you. We’re always here to support you with reliable scheduled maintenance and anything else you may need down the road! Josh Kinneer Service Director NISSAN of Rocky Mount

Nissan of Rocky Mount responded

Thank you for this FIVE-STAR review! We’re thrilled to hear that Mr. Davis was patient and took the time to help you find the perfect vehicle. That kind of care is exactly what we strive for with every customer, glad it made the difference for you. We’re proud to provide a smooth, personalized car buying experience that puts your needs first. Congratulations on your new vehicle and we hope to have you back again soon! Kelvin Bratcher Owner & Executive Manager NISSAN of Rocky Mount