Derrick Gradijan | Page 2

Great service, friendly people and enjoyed working with everyone that I enteracted with. Thank you the help. everyone that I enteracted with. Thank you the help. More

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I came down to check out a Niro EV. I had called on the phone and spoke to Demarco, who was the entire reason I actually went to the dealership because of his professionalism on the ph I had called on the phone and spoke to Demarco, who was the entire reason I actually went to the dealership because of his professionalism on the phone. Well, the day I went in he was off, but again, he was the reason I even went to Mark Kia. So, the day I went in I met Derrek. I am 62 years old, retired U.S. Marine MSgt and have bought A LOT of cars...drives my wife crazy. I traded in my 2018 Toyota Tacoma double cab, which I just bought a year ago, for my new Niro. Derrek was awesome right from the start respected my veteran status and stayed in touch with me while I was waiting for my Niro to come in. I was going to get the EV EX and not the premium. However, the date kept changing on when it was coming in as it is stuck, like many other things on all of the ships stuck off the California coast waiting to get into port and unload. Soooo, I decided to buy the EX Premium I had test driven since it was already at the dealer still on the lot. The GM, I am not sure of his name, knocked 5000 off it...basically the dealer markup and sold it to me for the online listed MSRP that was on the sticker. I was very please and picked it up yesterday. Like I said I have bought a lot of cars and Juan in the finance dept was the easiest finance person I ever worked with......he was professional, thorough, explained everything perfectly, and was not pushy. When it came to the extended warranty, he reduced the initial price he quoted me quite drastically. I can only hope that their service dept is as good as everyone else I dealt with. Demarco Martinez, Derrek Gradijan, and Juan Rodriguez were just outstanding. I have already mentioned them to several friends who are thinking of going full electric. I am very pleased with every aspect of my experience at Mark Kia!!! More

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Everyone was very nice and took the time out to listen to me and what my wants and needs were and came thru for me. Don’t know when I have ever had such great customer service me and what my wants and needs were and came thru for me. Don’t know when I have ever had such great customer service More

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Derrick Moorehead was exceptional. He wasn’t even the original sales consultant. He took it upon himself though to show me everything about the Jeep I bought. Took me back to the service department to ma original sales consultant. He took it upon himself though to show me everything about the Jeep I bought. Took me back to the service department to make sure that I knew how my extended warranty would work. Class act. Really appreciate him “going the extra mile” for a customer. More

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Derrik G was helpful , listened to my needs and didn’t pressure me into coming down. We need more people in the industry like this. pressure me into coming down. We need more people in the industry like this. More

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I've bought three cars from this place and I will continue to come back here in the future. Derrick made it easy to buy a car. continue to come back here in the future. Derrick made it easy to buy a car. More

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The sale was smooth and awesome. My car was delivered to me at my work. Great me at my work. Great More

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