From checking in through checking out, the process was
efficient, professional, and promptly. Staff members were courteous and helpful. Waiting rooms are WIFI available, spacious, with complimentary bever
efficient, professional, and promptly. Staff members were courteous and helpful. Waiting rooms are WIFI available, spacious, with complimentary beverages.
One thing was negative was that customers who used credit cards for payment were charged an extra fee. that is very unusual at brand name car dealer service!
More
by anhn75023
Service Price Transparency
Dec 10, 2025 -
Toyota of Richardson responded
We are grateful for your detailed feedback about your service experience with us. It's wonderful to hear that our team provided efficient and professional service from start to finish, and that you found our staff to be courteous and helpful throughout your visit. We're pleased that you appreciated the comfortable waiting area amenities, including the spacious environment, complimentary beverages, and wifi access.
We understand your concern regarding the credit card processing fee, and we genuinely appreciate you bringing this to our attention. Your feedback helps us continually evaluate our policies to better serve our customers. Thank you for taking the time to share both the positive aspects of your experience and areas where we can improve.
This place is always helping people with respect and
kindness with me especially and taking care with my car 🚙
kindness with me especially and taking care with my car 🚙
More
by gustavop1980
Service Price Transparency
Other Employees Tagged:
Benito silverio
Dec 08, 2025 -
Toyota of Richardson responded
We genuinely appreciate your wonderful feedback about the respectful and kind treatment you consistently receive. It means everything to us that our team takes excellent care of both you and your vehicle. Your recognition of our commitment to treating every customer with genuine respect and attention truly brightens our day. We're honored to have earned your trust and look forward to continuing to provide you with the outstanding service experience you deserve.
I always service my Toyota love4 at my favorite
dealership and they have excellent in what they do
dealership and they have excellent in what they do
More
by nyabotenyangaunn
Service Price Transparency
Dec 04, 2025 -
Toyota of Richardson responded
We are utterly delighted to hear about your wonderful experience with our service team. Your loyalty and trust in choosing us as your preferred location for maintaining your vehicle truly means the world to us. It brings us great joy to know that our team consistently delivers the high-quality service you deserve. We appreciate you taking the time to share your positive experience and look forward to continuing to provide you with exceptional care for your vehicle.
Justin, the Service Manager along with Service Advisor
and Jennifer, customer service rep provided excellent Service. Jennifer answered the phone and helped to get same day appointment. Justin talked to m
and Jennifer, customer service rep provided excellent Service. Jennifer answered the phone and helped to get same day appointment. Justin talked to me and Service Advisor followed up the Service. Service was done without much delay, although there were so many vehicles in line. I am personally quite satisfied with the Service provided.
More
by gmatthew1120
Service Price Transparency
Dec 10, 2025 -
Toyota of Richardson responded
Thank you for the positive feedback! We're thrilled that Justin, our Service Advisor, and Jennifer provided excellent service and accommodated your same-day appointment. Despite being busy, we're glad we completed your service efficiently. Your satisfaction means a great deal to us at Toyota of Richardson.
Prompt service, appointments follow through, thorough.
They find issues unknown to me. Friendly, timely, knowing.
They find issues unknown to me. Friendly, timely, knowing.
More
by lewis.brereton 3
Service Price Transparency
Dec 02, 2025 -
Toyota of Richardson responded
We greatly appreciate your feedback about the reliable service and comprehensive care you received. It's wonderful to hear that our team's thoroughness helped identify concerns you weren't aware of, and that we maintained clear communication throughout your visit. Your recognition of our team's expertise and welcoming approach means a great deal to us. We're pleased that your appointment went smoothly and that we delivered on our commitment to quality service.
Excellent customer service, very polite staff and a nice
clean facility to wait in while waiting on your car to be done.
clean facility to wait in while waiting on your car to be done.
More
by orholdsworth
Service Price Transparency
Nov 26, 2025 -
Toyota of Richardson responded
Thank you for taking the time to share your wonderful experience with us. We're delighted to hear that our team provided you with outstanding service and treated you with such courtesy during your visit. It's especially meaningful to know that you found our waiting area comfortable and well-maintained while your vehicle was being serviced. Your kind words about our staff's politeness and the cleanliness of our facility truly make our day. We appreciate your trust and look forward to continuing to provide you with the exceptional service you deserve.
Great technicians and people to help and be honest with
the issues at hand. Loved the experience and transparency
the issues at hand. Loved the experience and transparency
More
by am
Service Price Transparency
Nov 11, 2025 -
Toyota of Richardson responded
We are excited to hear about your wonderful experience with our team! Your kind words about our technicians and their helpfulness mean so much to us. We truly value customers who appreciate our commitment to being straightforward about vehicle concerns. It brings us great joy to know that you felt the honesty and transparency we strive to provide every day. Thank you for taking the time to share your positive experience!
Nice service tech and the maintenance timing is met
expectation even there are so many cars in service today
expectation even there are so many cars in service today
More
by SonPham
Service Price Transparency
Oct 21, 2025 -
Toyota of Richardson responded
We are honored to hear about your positive experience with our service team. It's wonderful to know that you found our technician helpful and that we were able to complete your maintenance within your expected timeframe, especially during such a busy day at our service center. Your feedback about our team's dedication to providing quality service means a great deal to us at Toyota of Richardson. We truly appreciate you taking the time to share your experience and look forward to serving you again in the future.
Oct 21, 2025 -
Toyota of Richardson responded
We are honored to hear about your positive experience with our service team. It's wonderful to know that you found our technician helpful and that we were able to complete your maintenance within your expected timeframe, especially during such a busy day at our service center. Your feedback about our team's dedication to providing quality service means a great deal to us at Toyota of Richardson. We truly appreciate you taking the time to share your experience and look forward to serving you again in the future.
My service advisor for my oil change was Mitch, he was
very helpful and very knowledgeable . I really like the way he approached.me a big smile. Also I had a chipped on my windshield and Mitch called and
very helpful and very knowledgeable . I really like the way he approached.me a big smile. Also I had a chipped on my windshield and Mitch called and checked for me if I have a warranty. And sure enough I was able to fix the windshield with the warranty that I have. Thank you Mitch for working so hard and see you in a couple of months.
Happy customer
Meron
More
by Merongirma125
Service Price Transparency
Oct 13, 2025 -
Toyota of Richardson responded
Thank you for taking the time to share your wonderful experience with us. We are thrilled to hear that Mitch provided you with such exceptional service during your oil change visit. It sounds like he truly went above and beyond by approaching you with a warm smile and demonstrating his expertise throughout your service.
We are especially pleased that Mitch took the initiative to help you with your windshield chip by checking your warranty coverage. His dedication to ensuring you received the full benefits of your warranty shows the level of care we strive to provide every customer. It is wonderful to know that you were able to get your windshield repaired at no additional cost.
Your kind words about Mitch's helpful and knowledgeable approach mean so much to our team. We take great pride in having service advisors who are committed to making every visit a positive experience. We look forward to seeing you again in a couple of months for your next service appointment.
The service department is very professional and i was
disappointed sell department. Greater service and good recommendation.
disappointed sell department. Greater service and good recommendation.
More
by Taf
Service Price Transparency
Oct 13, 2025 -
Toyota of Richardson responded
We are thrilled to hear about your positive experience with our service department. It means so much to know that you found our team to be professional and that you appreciated the quality service and helpful recommendations provided. Your feedback about both departments helps us continue to improve and deliver the best possible experience for all our customers. Thank you for taking the time to share your thoughts.
Dealer Reviews
Cars for Sale
Dealer Log In
