Drew Crysdale | Page 2

Worst Service EVER!!! The worst customer service experience EVER. I took my car in for a problem and I was told, after waiting for two hours, that I needed a part that woul The worst customer service experience EVER. I took my car in for a problem and I was told, after waiting for two hours, that I needed a part that would cost over $900 to fix the problem. I was charged over $100 for the diagnosis. As it turns out, Sam Pack Ford-Carrolton misdiagnosed the problem. The problem required a part to be replaced that only cost $270. If I had not gone to get a second (real expert) opinion, I would have had to pay over $600 more than what I needed to to get my car fixed! $900 is a lot of money for me. I’m a military Guardsman and my Guard money is the only extra money that I can afford to put aside every month. It would have taken 3 months worth of Guard duty payments just to pay for a $900 problem that didn’t even exist! I doubt that the “technicians” at Sam Pack Ford even looked at my vehicle. I have visited and contacted Sam Pack Ford-Carrolton four times about getting a refund for the diagnostics I paid for. I waited to speak to a manager for 2 and a half hours today, because a sales associate insisted that the manager was in a meeting. Well, as it turns out, the manager had already left for the day. Sam Pack Ford-Carrolton continues to give me the run around. WORST SERVICE EVER! More

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They stepped up big time! Trey Russell is a First Class Mgr! Under very difficult conditions, Trey Russell, Drew O and Bobby Richardson stepped up and made things right. I was sold a defective truck that leaked Under very difficult conditions, Trey Russell, Drew O and Bobby Richardson stepped up and made things right. I was sold a defective truck that leaked water. I was real upset and didn't want the vehicle because of the water damage. The home office of Ford was absolutely ZERO help. I was basically in deep. Trey stepped up, bought the vehicle back and replaced it with a vehicle that was fantastic. They gave me a loaner vehicle for the amount of time it took to replace the F150, and netted things out about as close as anyone could ever hope for. Trey and Sam Pack didn't need to do any of this. They could have laid it on Ford and washed their hands clean of it, but they took the high road and did the right thing. I can't thank them enough for everything they did to make the situation right. More

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Excellent Service From Drew Crysdale Service Manager Drew is by far the best Service Manager I have ever dealt with at a Ford Dealership. Drew has great customer service, and attention to detail on an i Drew is by far the best Service Manager I have ever dealt with at a Ford Dealership. Drew has great customer service, and attention to detail on an issue is excellent. Ford would be lucky if all service managers were like him. More

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