Drew Mosher

Volkswagen of Duluth responded

Hello! Thank you for taking the time to share your experience at our dealership. We're so glad to hear that you were warmly greeted upon arrival and that Drew provided you with courteous and knowledgeable service. It's wonderful to know that his presentation and the overall care from our team made such a positive impression and played a key role in your decision to buy from us. We appreciate your kind words and are thrilled to welcome you to the VW of Duluth family. We look forward to serving you with the same level of care and enthusiasm in the future! Warm regards, The VW of Duluth Team

Volkswagen of Duluth responded

Thank you so much for sharing your 5-star experience with VW of Duluth! We're delighted to hear that Keaton was able to provide you with friendly and attentive service, and that he found the perfect vehicle for you. It's important to us that all our customers feel comfortable and supported throughout their purchasing process, especially first-time buyers like yourself. We're also glad to have been able to assist you with the speaker issue immediately after your purchase. Our commitment to customer satisfaction extends beyond the sale, and we're happy we could coordinate the repair on your behalf. Your appreciation means a lot to us, and we're grateful for your kind words. Thank you for choosing VW of Duluth, and we look forward to continuing to provide you with excellent service in the future!

Volkswagen of Duluth responded

Thank you for taking the time to provide us with your valuable feedback. We're thrilled to hear that you had a great experience with Drew! His professionalism and dedication to answering all your questions are exactly what we strive for at VW of Duluth. However, we're sorry to hear about your experience with the trade-in offer. We aim to provide fair and competitive offers, and it seems we missed the mark in this instance. We understand how receiving a significantly lower offer can feel disappointing and will review our appraisal processes to better align with market values. Thank you for bringing this to our attention, and we're glad that Drew was able to make your experience better. We appreciate your honesty and hope to serve you better in the future. If there's anything more we can do to assist you, please let us know.

Volkswagen of Duluth responded

We're delighted to hear that your experience with the service process at VW of Duluth was not only easy but also efficient. Keeping our customers informed every step of the way is a key part of our commitment to transparency and customer satisfaction. It's wonderful to know that our team lived up to this promise during your visit. Your feedback is greatly appreciated, as it reinforces our dedication to providing an outstanding service experience. We believe that communication is crucial, and we're glad you found value in the updates provided by our team. Thank you for trusting us with your vehicle. We're here for you whenever you need service, advice, or support in the future. Looking forward to serving you again! Warmest regards, The Service Team at VW of Duluth

Volkswagen of Duluth responded

Hearing about your positive experience brings us immense joy! At VW of Duluth, we strive to create a comfortable atmosphere for all our customers, ensuring that every transaction is as smooth as possible. It's wonderful to know that the bonus setup and walkthrough of all the features of your new Taos added value to your experience. We believe it's important that you feel confident and excited about every aspect of your new vehicle. Thank you for choosing us and for sharing your satisfaction. We're here for any further assistance you might need and look forward to serving you again in the future. Enjoy every journey in your Taos!

Volkswagen of Duluth responded

Thank you so much for your kind words and for taking the time to share your experience with us at VW of Duluth. We're absolutely thrilled to hear that our team was able to assist you effectively and meet all your needs and wants. Our staff always strives to go the extra mile, and it's rewarding to know their efforts made a positive impact on your visit. If there's anything more we can do for you or if you have further needs or questions, please don't hesitate to reach out. We're here to help and look forward to serving you again in the future. Warm regards, The VW of Duluth Team

Volkswagen of Duluth responded

We're absolutely thrilled to hear about your great experience with us at VW of Duluth! Our team always aims to be attentive and to make the process as smooth as possible for you. Your satisfaction is our top priority, and it's wonderful to know we've succeeded. Thank you for taking the time to share your feedback, and remember, we're here whenever you need us – whether for another vehicle or for service on your current one. Here's to many happy miles in your new car!

Volkswagen of Duluth responded

Thank you for your feedback and the 4-star review. We're glad that we could accommodate you in finding the right car. We apologize if our eagerness to assist came off as too aggressive — that is certainly not our intention. We always strive to maintain a balance between being helpful and respecting our customers' space and decisions. Your input is invaluable and will help us to refine our approach. We appreciate your business and hope to serve you again while ensuring a more comfortable experience.

Volkswagen of Duluth responded

Thank you so much for your kind words and for taking the time to share your experience with Serena and Samantha. We are thrilled to hear that they were able to provide you with the exceptional service we strive to deliver to all our customers. At VW of Duluth, we believe in going above and beyond to meet our customers' needs, and we're glad to see that reflected in your visit. We'll make sure to pass along your compliments to both Serena and Samantha – they'll be delighted to know their efforts are appreciated. Thank you for choosing us, and we look forward to serving you again in the future

Volkswagen of Duluth responded

Thank you so much for sharing your positive experience at VW of Duluth! We're thrilled to hear that you found our process fast, easy, and patient, and that our wide selection of used vehicles helped you find the perfect match for your needs. Our team strives to provide a diverse range of options and a hassle-free experience for every customer, and it's wonderful to know we've succeeded with you. If there's anything more we can do to assist you or enhance your experience, please don't hesitate to reach out. Enjoy your new vehicle, and we look forward to serving you again in the future!