When we entered the dealership immediately we were
attended to by the receptionist who cheerfully greeted us and got us our sales person. Drew was very courteous and knowledgeable in the product. W
attended to by the receptionist who cheerfully greeted us and got us our sales person. Drew was very courteous and knowledgeable in the product. We were very delighted with his presentation and the care he showed us while we were there. There caring helped us decide we wanted to buy here.
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by odermanndj
Verified Customer
Verified Customer
May 13, 2024 -
Volkswagen of Duluth responded
Hello!
Thank you for taking the time to share your experience at our dealership. We're so glad to hear that you were warmly greeted upon arrival and that Drew provided you with courteous and knowledgeable service. It's wonderful to know that his presentation and the overall care from our team made such a positive impression and played a key role in your decision to buy from us.
We appreciate your kind words and are thrilled to welcome you to the VW of Duluth family. We look forward to serving you with the same level of care and enthusiasm in the future!
Warm regards,
The VW of Duluth Team
Very friendly and helpful staff.
I have been shopping here for years. Highly recommend checking them out!
I have been shopping here for years. Highly recommend checking them out!
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by mfehringer
Verified Customer
Verified Customer
May 13, 2024 -
Volkswagen of Duluth responded
Hello!
Thank you so much for your continued support and for recommending us! We're delighted to hear that you've had consistently positive experiences with our friendly and helpful staff over the years. It's always our goal to provide excellent service, and feedback like yours truly makes our day.
We look forward to serving you for many more years to come!
Warm regards,
The VW of Duluth Team
The service was great!
Keaton was super friendly, attentive, and found the exact vehicle I was looking for. This was my first time purchasing a vehicle myself, and I felt t
Keaton was super friendly, attentive, and found the exact vehicle I was looking for. This was my first time purchasing a vehicle myself, and I felt totally comfortable throughout the entire process.
Additionally, I ran into an issue *immediately* after purchasing the vehicle when I realized the speaker was blown out/stopped working. Technically this came up after I purchased the vehicle, so VW didn't have an obligation to remedy it, but they did anyway. They helped make me an appointment at NorthStar Ford (since the car I purchased was a Ford rather than VW) and agreed to pay for the repairs, which I GREATLY appreciate, as it would have been difficult for me to afford after having just purchased the vehicle.
All in all, this was easily a 5-star experience and I am very grateful to the VW of Duluth team for all of their help.
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by gingerd
Verified Customer
Verified Customer
May 06, 2024 -
Volkswagen of Duluth responded
Thank you so much for sharing your 5-star experience with VW of Duluth! We're delighted to hear that Keaton was able to provide you with friendly and attentive service, and that he found the perfect vehicle for you. It's important to us that all our customers feel comfortable and supported throughout their purchasing process, especially first-time buyers like yourself.
We're also glad to have been able to assist you with the speaker issue immediately after your purchase. Our commitment to customer satisfaction extends beyond the sale, and we're happy we could coordinate the repair on your behalf.
Your appreciation means a lot to us, and we're grateful for your kind words. Thank you for choosing VW of Duluth, and we look forward to continuing to provide you with excellent service in the future!
All the people I dealt with were very professional kind
and answered all my questions. I told them my parameters and they worked well with them and I was able get a new vehicle. Tyler Keaton and Andy were
and answered all my questions. I told them my parameters and they worked well with them and I was able get a new vehicle. Tyler Keaton and Andy were great. Thank you all.
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by Bjeansev
Verified Customer
Verified Customer
May 06, 2024 -
Volkswagen of Duluth responded
Thank you for sharing your positive experience with us at VW of Duluth! We're delighted to hear that Tyler, Keaton, Andy, and the rest of our team were able to provide you with professional and kind service. It's great to know they answered all your questions and worked within your parameters to help you get a new vehicle. We'll make sure to pass along your compliments to them. Enjoy your new ride, and we look forward to assisting you again in the future. Thank you for choosing us!
Professional and courteous through out the entire
transaction. Finance people were sooper-dooper expedient as well.
transaction. Finance people were sooper-dooper expedient as well.
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by chasbo68
Verified Customer
Verified Customer
May 06, 2024 -
Volkswagen of Duluth responded
Thank you so much for your kind words! We're thrilled to hear that you had a professional and courteous experience throughout your transaction at VW of Duluth. It's wonderful to know that our finance team was able to expedite the process efficiently and to your satisfaction. We strive to make every aspect of our service exceptional, and we're glad we met your expectations. We look forward to welcoming you back for any future needs. Thank you for choosing us!
Excellent service all around.
Sale experience felt so supportive. Anjay did an excellent job listening to our needs and desire for a vehicle and was able to show us all the opti
Sale experience felt so supportive. Anjay did an excellent job listening to our needs and desire for a vehicle and was able to show us all the options to narrow down our decision. Top notch experience. This was our first VW purchase. Such a great team to work with at VW of Duluth
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by chris.huntelectric
Verified Customer
Verified Customer
Apr 29, 2024 -
Volkswagen of Duluth responded
Thank you so much for sharing your excellent experience with Anjay and the team at VW of Duluth! We're thrilled to hear that your first VW purchase was a top-notch experience and that you felt supported throughout the sales process. We always strive to listen carefully and tailor our service to each customer's needs. Welcome to the VW family, and we look forward to serving you again in the future!
This is my second purchase from VW of Duluth and,
although the first experience was enough to bring me back, this experience was even better. Everyone at VW Duluth is friendly, knowledgeable and acco
although the first experience was enough to bring me back, this experience was even better. Everyone at VW Duluth is friendly, knowledgeable and accommodating. It’s made me loyal to VW and the dealership. I want to give special recognition to Michelle Rice. Financing is usually a dreaded experience, but she made it the best part of the entire purchase!
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by Paige
Verified Customer
Verified Customer
Apr 25, 2024 -
Volkswagen of Duluth responded
It's fantastic to hear that your experiences with us have not only met but exceeded your expectations! We aim to make each visit better than the last, and it's great to know we're succeeding. Your loyalty means the world to us, and we're so glad you've had positive encounters with our team, especially with Michelle Rice. I'll make sure to pass along your kind words to her and the rest of our staff. Thank you for choosing VW of Duluth once again, and we look forward to serving you in the future!
Everyone was very friendly and helpful in assisting me
with my vehicle choice. I was undecided and they did not pressure me!
with my vehicle choice. I was undecided and they did not pressure me!
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by mgrice8816
Verified Customer
Verified Customer
Apr 18, 2024 -
Volkswagen of Duluth responded
Thank you so much for sharing your experience! We're thrilled to hear that our team was able to provide you with friendly and helpful service as you navigated your vehicle options. At VW of Duluth, we understand how important it is to choose the right vehicle without feeling pressured, and we're glad we could create a comfortable environment for you. We hope you enjoy your new car, and please don't hesitate to reach out if you need further assistance or have any questions. Drive safely and welcome to the VW of Duluth family!
I couldn't have asked for a better experience.
They were very helpful and explained everything very well. They were able to accommodate me and do as much as possible without me being present, as I
They were very helpful and explained everything very well. They were able to accommodate me and do as much as possible without me being present, as I travel frequently for work. There was no pressure or "games" like I have felt at other dealerships. I will be going back to them in the future. We also love our new car.
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by Corey.j.miller3
Verified Customer
Verified Customer
Apr 16, 2024 -
Volkswagen of Duluth responded
We're absolutely delighted to hear about your excellent experience with us! Thank you for trusting us to provide a seamless and transparent service, especially given your frequent travels. It’s our priority to make each visit comfortable and straightforward, without any pressure or hassles. We're thrilled that you love your new car and look forward to welcoming you back in the future. Safe travels until we see you again, and enjoy every mile in your new vehicle!
No issues!
Willing to work with what I wanted in a new vehicle! Best people I had the pleasure of working with now and in the future! Thanks!
Willing to work with what I wanted in a new vehicle! Best people I had the pleasure of working with now and in the future! Thanks!
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by alishajuntunen
Verified Customer
Verified Customer
Apr 09, 2024 -
Volkswagen of Duluth responded
It's fantastic to hear that you had such a positive experience with us, and we're delighted to know that our team was able to meet your needs and preferences for your new vehicle. At Volkswagen of Duluth, we always aim to provide personalized service that ensures our customers leave satisfied and excited about their new purchase. Knowing that we've been recognized as the best team you've worked with is truly rewarding, and we're grateful for your trust and enthusiasm. Thank you for choosing us for your automotive journey, and we eagerly look forward to continuing to serve you in the future. Enjoy every adventure in your new vehicle!