Serina Sprecco

Volkswagen of Duluth responded

Hi there! We're thrilled to hear about your positive experience with Keaton and our team at VW of Duluth. It's always great to know that our staff's dedication to service shines through and makes a memorable impact on our customers. We'll make sure to pass along your kind words to everyone involved. Thank you for choosing us and for taking the time to share your feedback. We look forward to serving you again in the future! Best regards, The VW of Duluth Team

Volkswagen of Duluth responded

Hello! Thank you for the wonderful feedback! We're thrilled to hear that you received awesome customer service from our team and that you're loving your new car. It's always our goal to help our customers feel supported and satisfied with their experience. Enjoy your new ride, and please don't hesitate to reach out if you need anything in the future. We're here to help! Best regards, The VW of Duluth Team

Volkswagen of Duluth responded

Hello! Thank you for taking the time to share your experience at our dealership. We're so glad to hear that you were warmly greeted upon arrival and that Drew provided you with courteous and knowledgeable service. It's wonderful to know that his presentation and the overall care from our team made such a positive impression and played a key role in your decision to buy from us. We appreciate your kind words and are thrilled to welcome you to the VW of Duluth family. We look forward to serving you with the same level of care and enthusiasm in the future! Warm regards, The VW of Duluth Team

Volkswagen of Duluth responded

Thank you so much for sharing your 5-star experience with VW of Duluth! We're delighted to hear that Keaton was able to provide you with friendly and attentive service, and that he found the perfect vehicle for you. It's important to us that all our customers feel comfortable and supported throughout their purchasing process, especially first-time buyers like yourself. We're also glad to have been able to assist you with the speaker issue immediately after your purchase. Our commitment to customer satisfaction extends beyond the sale, and we're happy we could coordinate the repair on your behalf. Your appreciation means a lot to us, and we're grateful for your kind words. Thank you for choosing VW of Duluth, and we look forward to continuing to provide you with excellent service in the future!

Volkswagen of Duluth responded

Thank you for taking the time to provide us with your valuable feedback. We're thrilled to hear that you had a great experience with Drew! His professionalism and dedication to answering all your questions are exactly what we strive for at VW of Duluth. However, we're sorry to hear about your experience with the trade-in offer. We aim to provide fair and competitive offers, and it seems we missed the mark in this instance. We understand how receiving a significantly lower offer can feel disappointing and will review our appraisal processes to better align with market values. Thank you for bringing this to our attention, and we're glad that Drew was able to make your experience better. We appreciate your honesty and hope to serve you better in the future. If there's anything more we can do to assist you, please let us know.

Volkswagen of Duluth responded

Thank you for sharing your positive experience with us at VW of Duluth! We're delighted to hear that Tyler, Keaton, Andy, and the rest of our team were able to provide you with professional and kind service. It's great to know they answered all your questions and worked within your parameters to help you get a new vehicle. We'll make sure to pass along your compliments to them. Enjoy your new ride, and we look forward to assisting you again in the future. Thank you for choosing us!

Volkswagen of Duluth responded

Thank you for your positive feedback and for highlighting Dan's polite and accommodating service at VW of Duluth! We're delighted to hear that everything was handled in a timely manner. Your satisfaction is very important to us, and we look forward to providing you with excellent service on your future visits.

Volkswagen of Duluth responded

Thank you for sharing your experience! We're glad you appreciated our staff's availability and professionalism at VW of Duluth. It’s great to hear you liked the shirt and hat too! We look forward to continuing to provide you with excellent service on your future visits.

Volkswagen of Duluth responded

That's wonderful to hear! We're thrilled that we could provide all the necessary information for your son to make an informed decision on his vehicle purchase. Our team strives to ensure every customer feels confident and knowledgeable about their options. If there’s anything more we can do to assist, please don’t hesitate to reach out. Thank you for choosing us and trusting our team!

Volkswagen of Duluth responded

Thank you so much for sharing your experience! We're thrilled to hear that our team was able to provide you with friendly and helpful service as you navigated your vehicle options. At VW of Duluth, we understand how important it is to choose the right vehicle without feeling pressured, and we're glad we could create a comfortable environment for you. We hope you enjoy your new car, and please don't hesitate to reach out if you need further assistance or have any questions. Drive safely and welcome to the VW of Duluth family!