Ed Smith
Ed Smith at Cortese Ford Lincoln
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Ed Smith

Service Consultant

Cortese Ford Lincoln

2400-2500 West Henrietta Road
Rochester, NY 14623

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4.6
106 Reviews

Dealership Experience

35 yrs, 2 mos

Languages Spoken

English English

4.6

106 Reviews

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106 Reviews of Ed Smith

February 01, 2024

Dealership Rating
Employee Rating

everything was nice about it, they treat us well and the car was as expected More

by kinam.diaz
Recommend Dealer
Yes
Feb 08, 2024

Cortese Ford Lincoln responded

Kiinam, thank you for your business and we appreciate the feedback.

January 31, 2024

Dealership Rating
Employee Rating

Great service with very friendly staff! I would definitely recommend this place to all my friends and family. More

by Mars
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Feb 01, 2024

Cortese Ford Lincoln responded

Mars, thank you so much for your kind words!

January 20, 2024

Dealership Rating
Employee Rating

Very satisfactory work at resent service at Cortese Lincoln. Great communication ,, even though had to make changes ,, and follow through . Service work done in timely manor even though they were Very More

by sbunger7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Michelle Reed , Jordon & Michelle w/appt reminder and Follow up

Jan 22, 2024

Cortese Ford Lincoln responded

Thank so much for the great review! We really appreciate your business. Welcome to the Cortese Family.

December 27, 2023

Dealership Rating
Employee Rating

Fantastic dealership to partner with. They go out of their way to provide great service! More

by Bunnies
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Dec 27, 2023

Cortese Ford Lincoln responded

Bunnies, thanks for your business. We appreciate you!

December 23, 2023

Dealership Rating
Employee Rating

I have done business with Cortese dealership for a few years. I am completely satisfied with my experience with Cortese. More

by Annette
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

November 17, 2023

Dealership Rating
Employee Rating

Very accommodating. I prefer to have my service done at Cortese Lincoln. I’m very comfortable there and I have confidence in the people in the service department. Rece More

by BusyNana
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

November 12, 2023

Dealership Rating
Employee Rating

I am not pleased with the fact that I paid, in cash, for 4 new Michelin tires and was sent on way (after just passing inspection) with a leaking valve stem. I left shortly after for NJ. I had to stop at More

by kia2535
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Nov 13, 2023

Cortese Ford Lincoln responded

I apologize you encountered this. Please feel free to give us a call.

November 09, 2023

Dealership Rating
Employee Rating

Service department is fine, very disappointed with the quality of the automobile. Brakes and tires at under 25,000 mile, gas cover issue, Shocks and brackets at under 60,000 and now another warning light More

by helenhml
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

November 05, 2023

Dealership Rating
Employee Rating

Very, very disappointed with the service. I’ve called four times to schedule my Lincoln for an oil change, etc. My husband and I bought a Lincoln Aviator and leased a Corsairs. Spent a lot of More

by luchase
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: John Cortese, Patrick Zimmerman

August 26, 2023

Dealership Rating
Employee Rating

On time, efficient and convenient. I am handicapped and this service met my needs for auto repair More

by g_beckingham
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Oct 20, 2023

Cortese Ford Lincoln responded

Thanks for the great review!!!

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