Erin McNeal

Good car selections very professional sales people excellent service and we’ll go back to the same dealer for my next car. excellent service and we’ll go back to the same dealer for my next car. More

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Gigi was extremely friendly and was keen on communicating with me whenever I needed help. As I am a new driver I had no idea what to expect, gigi made it very simple for me when it came to purchasing and eve with me whenever I needed help. As I am a new driver I had no idea what to expect, gigi made it very simple for me when it came to purchasing and even requesting support and more information regarding procedures. More

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Joe was super nice and friendly. This was my first time ever purchasing a car and he made me feel very comfortable. He was very easy to talk to and answered any questions I had. Defi This was my first time ever purchasing a car and he made me feel very comfortable. He was very easy to talk to and answered any questions I had. Definitely recommend. More

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I bought this car from out of state after a long search. Anthony was extremely pleasant to work with and always available. Quick to send me info and pictures with so much patience. He never pressured and ev Anthony was extremely pleasant to work with and always available. Quick to send me info and pictures with so much patience. He never pressured and even worked hard to get me a good deal. I hate the whole car dealership experience but Anthony made it easy and low stress. Picking up form out of state was easy with his assistance. He hustles and goes the extra mile for his customers! Thank you to sweet Erin from the internet/phone department for pairing me up with Anthony. More

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Worked with Joey Demilio, test drove car and next day took it home. Fast service. took it home. Fast service. More

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Car purchase and experience from Erin M started off great, she set everything up for when I got in and Alex S from finance finalized the deal. Easiest task ever from a dealership great, she set everything up for when I got in and Alex S from finance finalized the deal. Easiest task ever from a dealership More

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I was told via text and on-line that the vehicle was available for me to purchase. I repeatedly communicated with the dealer to determine the details (pick up date etc) with no response from the dealer available for me to purchase. I repeatedly communicated with the dealer to determine the details (pick up date etc) with no response from the dealer. 5 days later they texted me to tell me the car was no longer available. More

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I did not have a good experience in my attempt to lease a honda civic sports from Suburban Honda of Farmington Hills. I went on their website and found a vehicle that appeared to be available. I completed honda civic sports from Suburban Honda of Farmington Hills. I went on their website and found a vehicle that appeared to be available. I completed the order online and submitted the required documentation. Chat with the online rep and was told someone from the leasing department would contact me. I received an email stating my order was complete. Waited a couple of days and still no contact from the dealership. I chatted with the online rep again and ask to have someone provide an update on the order. Waited another day and still no contact. I called the number on the email I received and spoke with Erin McNeal. She indicated I wasn't contacted because the car was not available. There were no more civic sports available but she indicated she was expecting a shipment on Thursday. On Wednesday I checked the website again and a new civic sport was listed. I completed the order again, chat with the online rep and ask them to check on availability due to the issue I had with my 1st order. I was told the car was showing as available. I asked to have someone contact me asap possible to complete the deal. The chat rep said the request was sent. The next day after still not having anyone contact me I reached to the chat rep again. I asked for a number as it is apparent now that chat rep messages were not being acted upon. I was given Erin's number I called and she was out of the office. I asked the rep if there was someone else who could assist me and was told no but the car was still showing as available. The next day I received a call from John Butler. John stated that to get a civic sport I needed to go to the dealership and put down a $1,000 deposit, however, delivery wouldn't be until October (1 month later). At this point, I am wondering why this wasn't communicated clearly before and why have an online ordering system if it doesn't work. I wasted valuable time which could have been avoided with better communication. More

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Buying a car can be anxiety ridden. Buying/leasing a car at Suburban Honda was a pleasure. Sales consultant Jon Quick made the whole process easy, answering all of our questions and taking the time to make at Suburban Honda was a pleasure. Sales consultant Jon Quick made the whole process easy, answering all of our questions and taking the time to make sure we were comfortable with our decision to lease a Honda Civic sedan. Together with Alex Salata, they walked us through the whole process in a very considerate and professional manner, making this experience the best car buying one we have ever had. Thank you, Jon and Alex! More

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I'm retired and bought/leased many vehicles, this might have been my best experience ever. Erin from Internet was easily better than any other dealership as I was shopping around online. She was able to gi have been my best experience ever. Erin from Internet was easily better than any other dealership as I was shopping around online. She was able to give me an accurate quote for my lease by email right away (many other dealers insisted on my phone number or for me to come in personally before they would give a quote). Sam was very patient in sales with all my questions. Karl sweetened the deal for me which was great. No pressure at all from either Sam or Karl. Alex was very efficient in the business office. More

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