Frank Yu
Frank Yu at Envision Toyota of West Covina

Frank Yu

Finance Manager

Envision Toyota of West Covina

205 N Citrus St
West Covina, CA 91791

4.4
19 Reviews
4.4

19 Reviews

Write a Review

19 Reviews of Frank Yu

June 24, 2026

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Employee Rating

We had the intention of buying a car but had us waiting to sign papers for more than an hour. And kept saying “itll be 10 more minutes” every 10 mins. More

by m_tacadena
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Jun 26, 2026

Envision Toyota of West Covina responded

Hello, Customer satisfaction is important to us. We would like the chance to speak with you about your car-buying experience with our Sales Team regarding the wait time you encountered and the customer service you received during your visit. Please reach out to us at your earliest convenience. Thank you, The Team at Envision Toyota of West Covina

June 20, 2026

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Employee Rating

The salesmen, managers and all the finance people were excellent and made the whole experience enjoyable More

by CHRISTOPHER.LARA129
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Hiep Dinh, John Masoud, Joseph Baeza, Michael Diaz, Tony Dinh, Tyson McNelly, Emilie Becker , Noel was exceptional and made sure we were comfortable and well informed throughout the entire process.

Jun 20, 2026

Envision Toyota of West Covina responded

Thank you for recognizing our team at Envision Toyota of West Covina. We appreciate your feedback and are glad your experience was enjoyable.

June 20, 2026

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Employee Rating

They did not play too many games and got me what I was looking for. The facility was great and they went above and beyond in some aspects. More

by lynneac
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Fernando

Jun 20, 2026

Envision Toyota of West Covina responded

Thank you for your feedback. We're glad our team could assist you efficiently and that you liked our facility. We appreciate your comments about Envision Toyota of West Covina.

June 10, 2026

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Employee Rating

Wonderful sales servise ! We purchased our pick up car from this company * toyota in west Covina*. Christopher Zambrano is a nice person , very accommodating, knowled More

by CHARMIEVARGAS
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Christopher Zambrano ,

Jun 10, 2026

Envision Toyota of West Covina responded

Thank you for recommending Envision Toyota of West Covina. We appreciate your kind words about our team and the service you received. Your feedback is valued.

June 09, 2026

Dealership Rating
Employee Rating

Great and amazing people! Made the trade in process easy and was able to get what I wanted. More

by Alex C.
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Chaz Romualdez

Jun 10, 2026

Envision Toyota of West Covina responded

Thank you for sharing your experience. We're glad our team made the trade-in process easy for you at Envision Toyota of West Covina. We appreciate your feedback.

May 11, 2026

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Employee Rating

Service was good. Fast within the hour. Clean space. Food, water, soda, and workstation. Very good. More

by hgilsebastian
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

April 24, 2026

Dealership Rating
Employee Rating

Had a good inventory of the Sienna that we were looking for. Julian was a delight to work with. Never felt pressured by anyone. I recommend this dealership for anyone looking for a new car More

by jeanettepage12
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Julian

April 23, 2026

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Employee Rating

Great place to buy a vehicle. I would recommend this dealer to anybody. It was a great experience buying a car here. More

by orosalg40
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Fernando Ojeda

April 10, 2026

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Employee Rating

Not helpful , didn’t repair what’s wrong with my vehicle. And it’s been a month and still haven’t contact me with my parts More

by SCOOBYRLN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Hiep Dinh, Tyson McNelly, Emilie Becker , Karina Jauregui, Andy Munoz, Jessie Murguia, Fernando Ojeda, Rigo Rangel, Hector Sanchez

April 08, 2026

Dealership Rating
Employee Rating

I’m got good service from here , the customer service really friendly and the store very clean thank you for my car service More

by CLICK1467
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Hiep Dinh, Tony Dinh, Emilie Becker , Karina Jauregui

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