John Masoud

The salesmen, managers and all the finance people were excellent and made the whole experience enjoyable excellent and made the whole experience enjoyable More

by CHRISTOPHER.LARA129 Verified Customer Verified Customer

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Kind service while buying a used car. John the finance guy was amazing. Got me a pretty sweet deal in the end. John the finance guy was amazing. Got me a pretty sweet deal in the end. More

by caring805 Verified Customer Verified Customer

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They made my experience so easy and gave me a very good deal with a very low APR rate. I had gone to a different dealer and was going to get into a used Corolla with a very high APR. I went to Envision my deal with a very low APR rate. I had gone to a different dealer and was going to get into a used Corolla with a very high APR. I went to Envision my sales man Marlon knew what I was looking into getting and right away I test drove a car loved it and I didn’t think but about it due to my previous experience at the other dealership and once they told me I was approved to get into a new Corolla with a low APR I closed the deal. Everyone here was very professional and patient with me as well. They also had a DJ outside the dealership and provided hamburgers for their waiting customers. Save yourself a headache and go straight to Envision. Definitely recommending people to go to Envision. More

by SAVAGELIZ90 Verified Customer Verified Customer

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Seems very well organized. Employees are always on the move. Unlimited snacks are a pleasure to have. Always clean and the televisions and computer ports are great Employees are always on the move. Unlimited snacks are a pleasure to have. Always clean and the televisions and computer ports are great More

by pooda015 Verified Customer Verified Customer

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WARNING: DO NOT TRUST THE SALESMEN at Envision Toyota. These fast-talking capitalists sold me a xxxxed-up car and then did nothing but charge me more when I had to tow it back the next month. God forbid y These fast-talking capitalists sold me a xxxxed-up car and then did nothing but charge me more when I had to tow it back the next month. God forbid you buy a car from them without additionally purchasing every type of warranty possible because the quality of their vehicles is abysmal. First, when I was buying the car, they tried to surprise charge me an extra $2,000 for some coat of paint they said “comes with the car” and only dropped that when I got up to leave. Ultimately, the 2018 Prius I bought from them had MAJOR ISSUES WITH THE ENGINE and spark plug from work THEY had done on it prior to selling, which they didn’t catch. The issues with the car would have been nearly impossible for me then to catch within the first 30 days. For the first two weeks the car was fine, but then it started shaking lightly when I turned it on. This car is completely different than my previous vehicle and it was difficult to know immediately what was a new personality versus a life-threatening issue. None of the car hazard lights had started turning on at that point as well. It wasn’t until a few days later that the check engine light would turn on and off. I immediately took the vehicle to Pep Boys first because they’re much closer to where I live and they found several issues with the spark plug and engine, quoting me $1,100 to fix. They cited missing hub caps, CYLINDER MISFIRES, WATER PUMP ISSUES and fluid from a COOLANT LEAK, all affecting the engine of a recently purchased car! Once I realized this was a major issue, I knew I needed to return to the West Covina dealers. Unfortunately, I could not make it to the dealership as the engine problems were so bad, the car became undrivable on the highway, with the BRAKE SYSTEM COMPLETELY MALFUNCTIONING and engine warning blaring. I waited an hour on the busy shoulder of I-10 East for a AAA tow. A police officer noticed me idling and stopped to make sure I was okay. Mistakes happens, but this was a major mistake on THEIR part, and when I had to bring it back just weeks later their best option was pay $5,000 to fix it (four times what Pep Boys quoted) or sell it back for $12,000 (a fraction of its worth) and buy a new 2022 Prius they had for $17,000. I spoke to a sales manager named Manny and his immediate response was to shake me down for cash I did not have. It was clear I was overwhelmed especially after spending an hour on the side of the freeway and he was ready to use that disarray to walk me out to a more expensive vehicle, already talking financing options. I could all but see Manny counting the commission in his head while I was trying not to cry. I may be young and clearly naïve, but I’m not stupid enough to trust the people who sold me a lemon to not do it again! It makes me wonder how many other people had they done this to? For a lead sales agent to make this offer so easily, it must be a tactic of theirs. Fellow buyers be warned, as I truly fear who next might fall into their trap of selling you junk then reselling you more junk the next month for an even greater profit. The service team at least proved capable of basic human empathy but their senior sales manager John was almost annoyed I expected anything from them. People NEED to know exactly what they’re risking when they buy a product from this team. To discover the issue their service team had to put a camera inside my engine. How would I have been able to do that myself? I live in a faraway city, don’t have the flexibility to take off work and the issues did not immediately present themselves. Doesn’t matter. Because it had been thirty-five days, I was out of luck. They are TRAINED FABRICATORS and liars who will blah-blah-legal-blah their way out of accepting any accountability. **You may be able to bulldozer over me because I’m just one person, but any establishment that conducts business like this is destined to fail long term** More

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Excellent attention and cordially, well explained what my car needed, Alfredo is the best. Thank you car needed, Alfredo is the best. Thank you More

by MORAN_MABEL Verified Customer Verified Customer

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The dealer ship is clean staff were friendly The process is easy Toyota team is professional process is easy Toyota team is professional More

by Hanan.Badri Verified Customer Verified Customer

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Best dealership to buying cars friendly great customer service good people they like to help you anyway they can Gerson sales man Cecilia sales manager John general sales manager Julie financ service good people they like to help you anyway they can Gerson sales man Cecilia sales manager John general sales manager Julie finance manager GOD bless you all🙏 More

by KALDAR007 Verified Customer Verified Customer

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Had an appt with Temo at Envision Toyota in West Covina - and he made my buying experience stress free! I told him what I was looking for , my price range and monthly payments - and he and his manager John and he made my buying experience stress free! I told him what I was looking for , my price range and monthly payments - and he and his manager John worked with me to get me the best deal! CJ from finance reviewed my contract before I left , and I was out of the dealership in about 2 hrs with my brand new Camry! And they even put a bow on it! More

by mmterre Verified Customer Verified Customer

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Awesome dealership, Nice relaxed staff. No pressure vehicle buying experience. They offered a number of excellent extended warranty options. We will be using them for our next car purcha No pressure vehicle buying experience. They offered a number of excellent extended warranty options. We will be using them for our next car purchase. More

by pooboo248 Verified Customer Verified Customer

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