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Orlando Casale
Orlando Casale at Mercedes-Benz of Orange County powered by Benzel-Busch
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Orlando Casale

Service Manager

Mercedes-Benz of Orange County powered by Benzel-Busch

1 Mercedes Way
Harriman, NY 10926

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5.0
6 Reviews
5.0

6 Reviews

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6 Reviews of Orlando Casale

May 19, 2024

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Employee Rating

Excellent work thank you All was professional and helpful I spent some good time there More

by MARY.ISKANDER77
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Workmanship
Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Frankie Devita, Caiya Davis, Scott Bateman, Scott Cruver, Omar Martinez

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May 16, 2024

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Professional team associates throughout. I had a 30k service, brakes, new tires and an alignment all performed while I waited. The facility is among the nicest auto dealerships you will ever More

by BILLMOHR
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Workmanship
Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Frankie Devita, Mark Webster , Alex Luna, Parts manager

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May 02, 2024

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Most professional and wonderful service ! ! Bought my new car within 1 hour !! Michael Paccione and Thomas Tzimoulis were fantastic!! More

by JULES4074
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Workmanship
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Recommend Dealer
Yes

Other Employees Tagged: Thomas Tzimoulis, Frankie Devita, Caiya Davis, Walter Pensa, Scott Bateman, Scott Cruver, Omar Martinez , Michael Paccione

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May 06, 2024

Mercedes-Benz of Orange County powered by Benzel-Busch responded

Thank you for your fantastic review! We're thrilled to hear that Michael Paccione and Thomas Tzimoulis provided you with such professional and wonderful service during your car purchase. Delivering a seamless and efficient experience is our goal, and we're delighted that we could have you driving off in your new car within just one hour. Warm Regards, Michael Hill mhill@benzelbusch.com

May 01, 2024

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Employee Rating

It is a pleasure having Omar Martinez assist when my car is being serviced, he makes the experience perfect More

by ceetee62
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Caiya Davis, Omar Martinez

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May 06, 2024

Mercedes-Benz of Orange County powered by Benzel-Busch responded

Thank you for your wonderful feedback! We're thrilled to hear that Omar Martinez has consistently provided you with a perfect experience when your car is being serviced. Warm Regards, Michael Hill mhill@benzelbusch.com

April 29, 2024

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First and foremost Mercedes-Benz is always presentable and Omar was professional. He keeps updated on present situation with your service. Thank you Omar. More

by nyindera
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Thomas Tzimoulis, Frankie Devita, Caiya Davis, Walter Pensa, Mark Webster, Scott Bateman, Scott Cruver, Omar Martinez

Helpful
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May 06, 2024

Mercedes-Benz of Orange County powered by Benzel-Busch responded

Thank you for your kind words! We're thrilled to hear that you found our dealership and Omar to be presentable and professional. Providing top-notch service and keeping our customers updated on their service status is important to us, and we're glad Omar could deliver on that promise for you. Warm Regards, Michael Hill mhill@benzelbusch.com

April 12, 2024

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Employee Rating

The team was great from dropping the vehicle off for repairs to picking the vehicle back up. More

by RJAINARAIN
Recommend Dealer
Yes

Other Employees Tagged: Omar Martinez

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Apr 17, 2024

Mercedes-Benz of Orange County powered by Benzel-Busch responded

Thank you for sharing your positive experience with us! We're thrilled to hear that our team provided you with great service from drop-off to pick-up. Providing a seamless and pleasant experience for our customers is always our goal, and we're delighted that we could meet your expectations. Warm Regards, Michael Hill mhill@benzelbusch.com

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